Food was pretty good and had good friendly service
Erica Michelle
Salty! And not sure of the meat. Asked for chicken but not sure if it was really chicken
Gary
I've been to all 3 local locations (Hamilton, Becket Ridge and Fairfield) Fairfield is by far the best location. It was clean, the food options were well stocked and the staff was pleasant. We had a build your own bowl and a taco. The food was very good and plentiful. I like Hot Heads much better than Chipotles. I will be back again.
Jeff Chavis
I am constantly on the go ...this Hot 🔥 head location works for me...thanku
John R. Reed, Jr.
I love this place, you are greeted every time. Selections always available.
Charles Barnett
I love the food here. Most of the staff is usually helpful, but the latest have been mediocre at best. One lady that has worked there for a while stands out. She wears glasses and her head looks like a big toe. She's very unfriendly and unhelpful. We purchased three burritos and meant to purchase four. Since we made a purchase, we asked if we could get the fourth and have the 2 for $16.99 price since we already spent money on the three. She scowled and said no, we had to get back in line and pay full price. We get food here on a regular basis, so there's no reason to be so rude.
Even if policy doesn't allow for the courtesy, there was no need to look so bothered by a customer. My wife is very friendly and tried to be the bigger person and apologize although I saw no need for her to be the one to do so.
A few days ago, I had a BOGO deal from Facebook. The lady acted like she had no idea what I was talking about and asked if I had a code to scan. When I told her no, that it is just a Facebook offer, she applied the discount, but looked aggravated. I'm not sure if she's just a standard employee or manager. If she's a manager, heaven help us all.
There used to be a younger (20s-ish?) man that worked there who was incredibly friendly and made us feel welcome. That's when I would give it five stars. I sure miss him. The key is to hire helping hands, not an unfriendly toe.
Brandon Donaldson
Staff is always friendly and service is fast!
T
This particular red hot burrito has some very rude workers, won't be going back.
Jalen Turner
Who gave Hot Head Burritos permission to taste soo good???!!! It never fails, every time and I mean every time I get a bowl or nachos from here, the ingredients are always fresh, the food is always nice and hot, as well as delicious. And the service is so nice, friendly, welcoming, and so much more. Credit to everyone working there, keep up the amazing work!!!
Employee was more worried about pre closing than kicking the food out. Watching the priter just printing orders,mine included just sit there for two long
vic branford
I found a long strand of hair in my burrito. They need to wear hair nets
Chas Dietsch
The food was fine when I got home to eat it, but the smell in the restaurant was bad. Smelled like rancid grease. Staff was ok but didn't seem like they wanted to be there.
Joni Ray
Horrible service. The lady making my daughter burrito mis heard my daughter when she said lettuce and put some type of sauce on it.... not sure what it was... maybe southwest ranch. ?♀️. My daughter said "oh no I said lettuce". She got mad and pushed it aside. My daughter apologized three different times, even though it wasn't her fault, and the lady just ignored her. After she was done remaking the burrito, my daughter thanked and apologized..... again, she walked away to the back and another lady checked us out. My daughter then AGAIN apologized and was still ignored. I come to this hot head frequently, I've always had good service. I am extremely disappointed with how my daughter was treated. I will be changing to another location. A "it's ok" or "no problem" or even better, "it was my fault not yours" would of been sufficient.
Atmosphere: 1
Food: 4
Service: 1
Hope Wilke
This place is soooooooo stingy with the portions! While it might taste good to me, it's not worth the price. I've given this place multiple tries and am disappointed every time. You get way better portions at Chipotle, and they don't charge extra if you ask for more of something unless you ask for extra meat, which is understandable.
made me very sick.
Food was pretty good and had good friendly service
Salty! And not sure of the meat. Asked for chicken but not sure if it was really chicken
I've been to all 3 local locations (Hamilton, Becket Ridge and Fairfield) Fairfield is by far the best location. It was clean, the food options were well stocked and the staff was pleasant. We had a build your own bowl and a taco. The food was very good and plentiful. I like Hot Heads much better than Chipotles. I will be back again.
I am constantly on the go ...this Hot 🔥 head location works for me...thanku
I love this place, you are greeted every time. Selections always available.
I love the food here. Most of the staff is usually helpful, but the latest have been mediocre at best. One lady that has worked there for a while stands out. She wears glasses and her head looks like a big toe. She's very unfriendly and unhelpful. We purchased three burritos and meant to purchase four. Since we made a purchase, we asked if we could get the fourth and have the 2 for $16.99 price since we already spent money on the three. She scowled and said no, we had to get back in line and pay full price. We get food here on a regular basis, so there's no reason to be so rude.
Even if policy doesn't allow for the courtesy, there was no need to look so bothered by a customer. My wife is very friendly and tried to be the bigger person and apologize although I saw no need for her to be the one to do so.
A few days ago, I had a BOGO deal from Facebook. The lady acted like she had no idea what I was talking about and asked if I had a code to scan. When I told her no, that it is just a Facebook offer, she applied the discount, but looked aggravated. I'm not sure if she's just a standard employee or manager. If she's a manager, heaven help us all.
There used to be a younger (20s-ish?) man that worked there who was incredibly friendly and made us feel welcome. That's when I would give it five stars. I sure miss him. The key is to hire helping hands, not an unfriendly toe.
Staff is always friendly and service is fast!
This particular red hot burrito has some very rude workers, won't be going back.
Who gave Hot Head Burritos permission to taste soo good???!!! It never fails, every time and I mean every time I get a bowl or nachos from here, the ingredients are always fresh, the food is always nice and hot, as well as delicious. And the service is so nice, friendly, welcoming, and so much more. Credit to everyone working there, keep up the amazing work!!!
Restaurantji Recommends
Employee was more worried about pre closing than kicking the food out. Watching the priter just printing orders,mine included just sit there for two long
I found a long strand of hair in my burrito. They need to wear hair nets
The food was fine when I got home to eat it, but the smell in the restaurant was bad. Smelled like rancid grease. Staff was ok but didn't seem like they wanted to be there.
Horrible service. The lady making my daughter burrito mis heard my daughter when she said lettuce and put some type of sauce on it.... not sure what it was... maybe southwest ranch. ?♀️. My daughter said "oh no I said lettuce". She got mad and pushed it aside. My daughter apologized three different times, even though it wasn't her fault, and the lady just ignored her. After she was done remaking the burrito, my daughter thanked and apologized..... again, she walked away to the back and another lady checked us out. My daughter then AGAIN apologized and was still ignored.
I come to this hot head frequently, I've always had good service. I am extremely disappointed with how my daughter was treated. I will be changing to another location. A "it's ok" or "no problem" or even better, "it was my fault not yours" would of been sufficient.
Atmosphere: 1
Food: 4
Service: 1
This place is soooooooo stingy with the portions! While it might taste good to me, it's not worth the price. I've given this place multiple tries and am disappointed every time. You get way better portions at Chipotle, and they don't charge extra if you ask for more of something unless you ask for extra meat, which is understandable.
Atmosphere: 3
Food: 3
Service: 3
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