I go here all the time and they get my order right pretty much every time!
Jeffrey Pringle
I went In last night after the Ohio State game and got some munchies but my order was made improperly. Woke up with it on my mind and I called and spoke with Missy and she made it perfect and I am grateful for that with every dollar counting I don’t feel like I wasted money at Taco Bell
Atmosphere: 5
Food: 5
Service: 5
ProWrestler91
Thank you Kat for being attentive and taking my call about our order being wrong. Thank you for making sure that is was correct the 2nd time. More Management Team Members should follow your lead in Customer Service Satisfaction. Thank You Again Kat
JT & Jessica
Atmosphere: 5
Food: 5
Service: 5
James T Kelso
Fast drive thru dive thru service
Atmosphere: 5
Food: 5
Service: 5
Walter Bewley
Ordered on line. Pulled into the drive through, went immediately to window. Transaction took less than a minute. Order was correct. Food was hot and tasty.
Atmosphere: 3
Food: 4
Service: 5
Endless Nameless
There’s a reason Taco Bell corporate doesn’t put their number on the receipts anymore and it’s horribly managed stores like this. Last week I went in on Monday for lunch. It was around 130pm. I ordered two seven layers with no dairy and a regular bean burrito with no cheese. While he was waiting for my order I heard someone on the line say “that order doesn’t have sour cream” and the person on the line shrugged and put it in the bag. Turns out it was my order. The funny part is that the sour cream wasn’t on the seven layers that typically come with it, that I would at least understand. No, this lady got creative and added it to the bean burrito, where that isn’t even an option unless you customize, so I have to assume they did it on purpose, because I can’t imagine a human adult making that mistake, being told by a coworker it’s wrong, and throwing it in the bag anyway. And speaking of bags, we pay tax to eat in, give us a tray. Do your job?
That’s not even the best part. Silly me, because I was with others that ended up wanting to go there, I went back the next day! I know, I must have a humiliation kink. I never complained about the mistake or lack of integrity that had occurred the day before, but luckily this Taco Bell always has a way to ruin your lunch…
So if you walk into this store they will not acknowledge you. You have to use the kiosk. It’s corporates move and a changing world, look I get it. Not the workers fault. However, when the kiosks don’t work? You might have to work, which is foreign to most of the people at this store. On this day, Tuesday the 30th of September, the kiosks were in fact not working. It told me my payment didn’t go through and to see a cashier to pay. In doing that, two other customers had issues and had to get help. When the tech doesn’t work, take the order… the manager, if you can call it that, was hateful and rude. They didn’t say the words I’m sorry once to anyone that had an issue, which was every single customer in the lobby for the half hour I was there. When your leadership fails at customer service 101, it’s no wonder the burrito artists back there can’t figure out how to put beans in a tortilla. After my mediocre lunch with a crappy experience due to hateful management and mediocre customer service, I realized that my initial payment HAD gone through, and I was charged twice for the privilege of eating stale rice and getting barked at by a bad manager. Not great.
After the payment was taken twice I called the store several times. No one answers the phone. Not once in a week did a human being answer the phone at a restaurant. Incredible, but consistent.
I lodged a complaint online, and it was acknowledged, but never answered despite providing the details.
You can keep the 8 bucks and use it train a new manager. In the meantime I want to thank you for breaking my of my Taco Bell habit. As a vegetarian it’s a great option on the road or in a pinch but it’s not with the sadness I have for the future of humanity. I know you don’t care, corporate doesn’t care, I get it, society is kinda crumbling. That being said, why not take a little pride in your job? A simple “good afternoon “ or “I’m sorry” goes a long way, and if you can’t figure that out or how to put three things in a tortilla and roll it, I feel terrible for you.
I’d say do better, but from kiosk to corporate you’ve proven you’re incapable of, so if I ever want a corporate burrito of disappointment, I guess I’ll be getting it at chipotle from now on.
Atmosphere: 1
Food: 1
Service: 1
Amy Parker
Thank you for doing me a favor, every time I come here I remember why I need to stay away from fast food. I don’t know why I expected this time to be different. The last three times we’ve come here not only do we not get everything I ordered and paid for, but it’s not even even close to the quality it should be! How do you mess up a caramel apple empanada? How is it that I order a modified item and instead of “easy“ jalapeño sauce it’s extra jalapeño sauce. I shouldn’t have to check my bags and make sure everything I ordered and paid for is in the bag. Taco Bell owes me at least $30 collectively worth of missing items from over the years but who wants to go get a refund for something that’s less than five dollars in value? I’m already back home and comfortable. This is one more reason of why I hardly ever buy fast food! There was no one in the dining room. No one in the drive-through. You would think that I would have gotten VIP service. The very least a completed order the way that I ordered it. That’s too much to expect apparently.
Atmosphere: 1
Food: 1
Service: 1
Jeff Schaefer
Good quality, service and atmosphere for a fast food restaurant.
Atmosphere: 5
Food: 5
Service: 5
Mary
I ordered 2 Chalupas to go through the drive thru.. get home and the shells were stale and hard as a rock. It was 12 bucks for 2 so to get home to this quality of food is ridiculous. They should have a problem serving people such poor quality.
Food: 1
Carlton Glover
The drive thru is fine. This is the first time I've ordered inside. They force you to use a kiosk to order. No one acknowledges you almost ignoring you. They only work on the drive thru orders, while I stand around. I've watched 16 cars go order and get food while I wait. I saw several people walk out in frustration. I would walk out but can't figure out how to get a refund from the kiosk.
i literally only got a total of two potatoes on my spicy potato taco. everytime i come earlier in the day, they do so well, but at night, it seems like they do not care at all.
Nathan Gibbs
Food is great and service is fine but they always forget to give you the sauces you ordered which is always a disappointment.
Atmosphere: 5
Food: 5
Service: 4
Tj
Food for thought...when the drive thru speaker isn't working properly, you shouldn't yell at the customer ordering their food because you are unable to hear them. Screaming at the customer doesn't help you hear them either. And you should probably make sure your mic is off before you start talking about how I need to speak up. How about we fix the broken drive thru speaker and teach the employees how to properly deal with the situation at hand instead of yelling and talking smack. Just something to think about. The food sucked, was cooked in dirty oil and the order taker was incredibly rude. Just incase the order taker forgot, the customers make your paycheck. You need more training. And should also consider a different job if handling customers, who you can't hear, is too much for you.
Atmosphere: 1
Food: 1
Service: 1
Chris Rowland
Doesn't even deserve one star. Food is burnt and the employees are useless. Worst taco bell in the state
Atmosphere: 1
Food: 1
Service: 1
Nonya Business
This location is always missing items. Check your order!!
I go here all the time and they get my order right pretty much every time!
I went In last night after the Ohio State game and got some munchies but my order was made improperly. Woke up with it on my mind and I called and spoke with Missy and she made it perfect and I am grateful for that with every dollar counting I don’t feel like I wasted money at Taco Bell
Atmosphere: 5
Food: 5
Service: 5
Thank you Kat for being attentive and taking my call about our order being wrong. Thank you for making sure that is was correct the 2nd time. More Management Team Members should follow your lead in Customer Service Satisfaction. Thank You Again Kat
JT & Jessica
Atmosphere: 5
Food: 5
Service: 5
Fast drive thru dive thru service
Atmosphere: 5
Food: 5
Service: 5
Ordered on line. Pulled into the drive through, went immediately to window. Transaction took less than a minute. Order was correct. Food was hot and tasty.
Atmosphere: 3
Food: 4
Service: 5
There’s a reason Taco Bell corporate doesn’t put their number on the receipts anymore and it’s horribly managed stores like this. Last week I went in on Monday for lunch. It was around 130pm. I ordered two seven layers with no dairy and a regular bean burrito with no cheese. While he was waiting for my order I heard someone on the line say “that order doesn’t have sour cream” and the person on the line shrugged and put it in the bag. Turns out it was my order. The funny part is that the sour cream wasn’t on the seven layers that typically come with it, that I would at least understand. No, this lady got creative and added it to the bean burrito, where that isn’t even an option unless you customize, so I have to assume they did it on purpose, because I can’t imagine a human adult making that mistake, being told by a coworker it’s wrong, and throwing it in the bag anyway. And speaking of bags, we pay tax to eat in, give us a tray. Do your job?
That’s not even the best part. Silly me, because I was with others that ended up wanting to go there, I went back the next day! I know, I must have a humiliation kink. I never complained about the mistake or lack of integrity that had occurred the day before, but luckily this Taco Bell always has a way to ruin your lunch…
So if you walk into this store they will not acknowledge you. You have to use the kiosk. It’s corporates move and a changing world, look I get it. Not the workers fault. However, when the kiosks don’t work? You might have to work, which is foreign to most of the people at this store.
On this day, Tuesday the 30th of September, the kiosks were in fact not working. It told me my payment didn’t go through and to see a cashier to pay. In doing that, two other customers had issues and had to get help. When the tech doesn’t work, take the order… the manager, if you can call it that, was hateful and rude. They didn’t say the words I’m sorry once to anyone that had an issue, which was every single customer in the lobby for the half hour I was there. When your leadership fails at customer service 101, it’s no wonder the burrito artists back there can’t figure out how to put beans in a tortilla.
After my mediocre lunch with a crappy experience due to hateful management and mediocre customer service, I realized that my initial payment HAD gone through, and I was charged twice for the privilege of eating stale rice and getting barked at by a bad manager. Not great.
After the payment was taken twice I called the store several times. No one answers the phone. Not once in a week did a human being answer the phone at a restaurant. Incredible, but consistent.
I lodged a complaint online, and it was acknowledged, but never answered despite providing the details.
You can keep the 8 bucks and use it train a new manager. In the meantime I want to thank you for breaking my of my Taco Bell habit. As a vegetarian it’s a great option on the road or in a pinch but it’s not with the sadness I have for the future of humanity. I know you don’t care, corporate doesn’t care, I get it, society is kinda crumbling. That being said, why not take a little pride in your job? A simple “good afternoon “ or “I’m sorry” goes a long way, and if you can’t figure that out or how to put three things in a tortilla and roll it, I feel terrible for you.
I’d say do better, but from kiosk to corporate you’ve proven you’re incapable of, so if I ever want a corporate burrito of disappointment, I guess I’ll be getting it at chipotle from now on.
Atmosphere: 1
Food: 1
Service: 1
Thank you for doing me a favor, every time I come here I remember why I need to stay away from fast food. I don’t know why I expected this time to be different. The last three times we’ve come here not only do we not get everything I ordered and paid for, but it’s not even even close to the quality it should be!
How do you mess up a caramel apple empanada? How is it that I order a modified item and instead of “easy“ jalapeño sauce it’s extra jalapeño sauce.
I shouldn’t have to check my bags and make sure everything I ordered and paid for is in the bag.
Taco Bell owes me at least $30 collectively worth of missing items from over the years but who wants to go get a refund for something that’s less than five dollars in value? I’m already back home and comfortable. This is one more reason of why I hardly ever buy fast food!
There was no one in the dining room. No one in the drive-through. You would think that I would have gotten VIP service. The very least a completed order the way that I ordered it.
That’s too much to expect apparently.
Atmosphere: 1
Food: 1
Service: 1
Good quality, service and atmosphere for a fast food restaurant.
Atmosphere: 5
Food: 5
Service: 5
I ordered 2 Chalupas to go through the drive thru.. get home and the shells were stale and hard as a rock. It was 12 bucks for 2 so to get home to this quality of food is ridiculous. They should have a problem serving people such poor quality.
Food: 1
The drive thru is fine. This is the first time I've ordered inside. They force you to use a kiosk to order. No one acknowledges you almost ignoring you. They only work on the drive thru orders, while I stand around. I've watched 16 cars go order and get food while I wait. I saw several people walk out in frustration. I would walk out but can't figure out how to get a refund from the kiosk.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
i literally only got a total of two potatoes on my spicy potato taco. everytime i come earlier in the day, they do so well, but at night, it seems like they do not care at all.
Food is great and service is fine but they always forget to give you the sauces you ordered which is always a disappointment.
Atmosphere: 5
Food: 5
Service: 4
Food for thought...when the drive thru speaker isn't working properly, you shouldn't yell at the customer ordering their food because you are unable to hear them. Screaming at the customer doesn't help you hear them either. And you should probably make sure your mic is off before you start talking about how I need to speak up. How about we fix the broken drive thru speaker and teach the employees how to properly deal with the situation at hand instead of yelling and talking smack. Just something to think about. The food sucked, was cooked in dirty oil and the order taker was incredibly rude. Just incase the order taker forgot, the customers make your paycheck. You need more training. And should also consider a different job if handling customers, who you can't hear, is too much for you.
Atmosphere: 1
Food: 1
Service: 1
Doesn't even deserve one star. Food is burnt and the employees are useless. Worst taco bell in the state
Atmosphere: 1
Food: 1
Service: 1
This location is always missing items. Check your order!!
Atmosphere: 1
Food: 1
Service: 1
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