BJ's Restaurant & Brewhouse

Horrible service. Was picking up an order, a server was on her phone, asked me to repeat myself cause she took a while getting off her phone, then proceeded to walk in the back, I assumed getting my order. Until another server comes and asks for the name, I tell her, and she grabbed the order immediately. The first server was literally on her phone standing right next to the waiting food. So embarrassing for you.

Atmosphere: 1

Food: 5

Service: 1

Very nice atmosphere but a little noisy. Did not want to sit us until our whole group was present. The food was good but over priced. We looked at the menu online but it must be an old copy. Beer...a 16oz Blue Moon and Sam Adams lager were 8.49 each, ouch. A gluten free pizza was 24 and was enough for one person. The regular pizza with a couple toppings was 22 and not very big.
Service was very good, a table of 8 on a busy night and our server was on top of things.

Atmosphere: 4

Food: 3

Service: 5

We just started coming to BJ's and we like the vibe! However, it's freezing! Both times I had to wear my coat the whole time I was there. And my husband was cold and he is never cold lol. I think it's because the front entrance isn't closed off. We made an open table reservation but still just joined the list when we got there so I'm not sure what the point was. But we didn't have to wait long. Our server both times were very good and we like coming here!

This was our first visit to this restaurant. It was a nightmare! I ordered a personal pizza and a wedge salad. When I ordered the salad I asked for extra balsamic GLAZE not dressing. She brought it out with balsamic dressing. I said no, I wanted it with the typical blue cheese dressing and drizzled balsamic glaze like a wedge should be served. The waitress who was clueless said she never heard of it being ordered that way. That is how a wedge salad is served everywhere! The pizza was nothing more than a frozen Red Baron personal pizza. Nothing homemade about that. They loaded it with tons of pepperoni so maybe you wouldn’t notice it was a premade frozen pizza. It was served lukewarm. Actually cold in my opinion. It was awful. My boyfriend ordered a burger and fries. His burger came out and when he took the first bite it was totally burned! I’m talking totally black. And half inch of char in the meat. How could a cook not notice when he took it off the grill that it was burned before he put it on the bun? The fries were so salty, and were nothing more than frozen fries just warmed up in the oven! So when the waitress finally appeared; we sent it back. The manager brought another one which was really greasy. He never offered to reduce the price or take it off the bill. He only made some small talk and left. Never came back to see if that burger was ok. My other friends got the prime rib. It was a small thin piece with lots of fat and gristle. There was no juice on the plate like prime rib usually has because it was dry. It was not ordered well done. One of their wedge salads came out with Italian dressing for some reason. The waitress took it back and brought it back with no dressing! So she went and brought some dressing just to put on top. So all the topping were buried under the dressing. No balsamic glaze. By that time he was pretty agitated because his good came out and the salad problem was still not fixed. So by the time he ate his salad the food was cold. Then the bills came and she over charged our friends for extra salads. Which one comes with the dinner. My bill was right but that food was so overpriced. We dine out 5 out of 7 days a week. Rarely is our bill over $35-$40 for a bar type atmosphere food. It was over $50 so $60 with a tip for pizza salad and a burger and fries! We would not have minded if it was good; but it was far from good. The waitress was pleasant but could have been much more attentive when everything was going bad at the table. She kind of disappeared. The only thing we enjoyed was the music!!! The manager should have comped our meals. Or at least discounted them. Our friends have been to the North Olmsted BJ’s and said it was not like this at all. Personally I usually give restaurants a chance to redeem themselves. But not this time. There is nothing really homemade about their food. Don’t waste your time and money!!!

Atmosphere: 3

Food: 1

Service: 1

I had a great experience at this shop from start to finish. The staff was friendly, knowledgeable, and took the time to explain everything clearly without rushing me. The space was clean and well organized, and the service was completed exactly as promised. Pricing was fair and transparent, and I felt confident I was treated honestly. I would absolutely return and recommend this place to others looking for reliable service.

Atmosphere: 5

Food: 5

Service: 5

Carryout lady was rude and hung up on me then I finally went in and got my nashville chicken sandwich it was solid, but average. 17.99 heeeck no 11.99 sandwich more accurate with the service id charge 7.99 but anyway barbecue burgers boof too

Atmosphere: 4

Food: 3

Service: 1

First time ordering at Take out counter. Easy and efficient. Didn't wait long. Polite service

Atmosphere: 5

Food: 5

Service: 5

You stopped selling our favorite crispy chicken salad

Atmosphere: 5

Food: 5

Service: 5

Good service, good food, good vibe, but not too pleased with our table in the center of foot traffic.

Our family dined at BJ's Restaurant & Brewhouse to celebrate the holiday, and it was a most delightful experience. The atmosphere was warm and refined, the service attentive, and the food prepared with care and generous portions. A fitting place for a celebratory family gathering, and one we would gladly return to.

Kacey was excellent! She was very authentic and a fun server to have on Christmas Eve. Our food was top notch all around. The chocolate porter they have here is just sooo tasty. If it were my business I'd hire Kacey and tonight's cooks for sure. Highly recommended!

Atmosphere: 5

Food: 5

Service: 5

Well the food was good but I ordered the smash burger and fries no garden . So when it came it had lettuce and pickles on it . And the place was probably pretty inside but it was so dark in there you couldn't hardly see the menu. The guy and his brother next to me used there flashlight on the phone to read the menu. My food was ok my fries were not fresh . So for me not a real good first impression.

Atmosphere: 3

Food: 4

Service: 4

Always a great value and great product

Atmosphere: 5

Food: 5

Service: 5

Lyna was a great server. Our order was perfect even after we asked for many exceptions on our food.

Atmosphere: 5

Food: 5

Service: 5

The food was not its best. I only asked for non tomatoes. They took everything off and light flavor. Not good work Bj's.

Atmosphere: 4

Food: 1

Service: 4