When you give your customers bad pizza and worse customer service, we're gonna talk and warn others from going to your location.
Brad
Always great pizza!
The Legend Kc
That's a good place to get some food
Charles Franchetti
New ownership is great. Food is better than ever. Delivery is an option again. If you left, come back
Laura Franchetti
New ownership has been great! So happy to have delivery now too!
John Lamade
Pizza is a matter of taste. Technically it is pizza and well presented, but I am not a fan.
Atmosphere: 1
Food: 1
Service: 3
Anonymous
I use to frequent establishment when the older lady managed it. However, today I ordered a pizza and paid with cash. Afterwards, cashier started to press the dough so I asked him to wash his hands before he touch my food and I wanted fresh dough for my pizza. He washed his hands but I can tell he had an attitude. Therefore, I stood and watched everything that was going on. Finally he just handed me the pizza without any napkins I had to ask but he offered some to another customer. If you have an attitude because someone tells you to wash your hands in person then I can only imagine how you are preparing phone orders.
Atmosphere: 3
Food: 3
Service: 1
Christina Carter
Before the new owner, I would frequent the Montrose location. Never had a problem when the old lady ran it all by herself. Recently ordered delivery and was quoted 45 minutes. 2 hours later my food showed up and was missing a $10 salad and the fried chicken was soggy. The pizza was mediocre at best. I called the store for a refund on the salad. I was told No problem, I’ll send it back to your card. Well, 16 days later ( 10 business days) still no refund. Definitely won’t be getting delivery again. Most likely won’t be ordering here either. Too many other good pizza places.
Atmosphere: 1
Food: 2
Service: 1
BLK QUEEN
I asked for a 12piece buckeye wings NOT 12 small wing dings with little to no sauce on them, my medium sausage and pepperoni pizza was very greasy I couldn’t eat it, just a waste of money I won’t be ordering from this location anymore
Atmosphere: 1
Food: 1
Service: 1
Me Me
I for got to add hot sauce. When I had already spent 36 dollars. Then I remembered hot sauce. So I said can I get some hot sauce please.. He said I'm going to have to charge u for that. Pizza was not fully cooked. And the chicken . Hospitality was bad vibes. I won't be back.
New owner. Hoping they get things back into shape and on the right path again for us Gionino lovers. New owner seems nice. New owner...let your drivers get tips now. They couldn't before. We will be ordering again.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Randy Reinke
I'm a long time customer but new owners recently took over and the pizza I had today was not the same and not as good. They also raised the credit card fee to 4% which is ridiculous. Taking my business elsewhere.
Atmosphere: 4
Food: 2
Service: 3
Wesley Poulson
Good pizza, better wings. Never had a bad experience.
Atmosphere: 3
Food: 4
Service: 4
Brad Palmer
Love Gionino’s. There is new management here as I understand, and my first time at this location was as good as ever.
Atmosphere: 5
Food: 5
Service: 5
Chelsea Heiskell
Manager Nate really sets the standard of customer service
When you give your customers bad pizza and worse customer service, we're gonna talk and warn others from going to your location.
Always great pizza!
That's a good place to get some food
New ownership is great. Food is better than ever. Delivery is an option again. If you left, come back
New ownership has been great! So happy to have delivery now too!
Pizza is a matter of taste. Technically it is pizza and well presented, but I am not a fan.
Atmosphere: 1
Food: 1
Service: 3
I use to frequent establishment when the older lady managed it. However, today I ordered a pizza and paid with cash. Afterwards, cashier started to press the dough so I asked him to wash his hands before he touch my food and I wanted fresh dough for my pizza. He washed his hands but I can tell he had an attitude. Therefore, I stood and watched everything that was going on. Finally he just handed me the pizza without any napkins I had to ask but he offered some to another customer. If you have an attitude because someone tells you to wash your hands in person then I can only imagine how you are preparing phone orders.
Atmosphere: 3
Food: 3
Service: 1
Before the new owner, I would frequent the Montrose location. Never had a problem when the old lady ran it all by herself.
Recently ordered delivery and was quoted 45 minutes. 2 hours later my food showed up and was missing a $10 salad and the fried chicken was soggy. The pizza was mediocre at best.
I called the store for a refund on the salad. I was told No problem, I’ll send it back to your card.
Well, 16 days later ( 10 business days) still no refund. Definitely won’t be getting delivery again. Most likely won’t be ordering here either. Too many other good pizza places.
Atmosphere: 1
Food: 2
Service: 1
I asked for a 12piece buckeye wings NOT 12 small wing dings with little to no sauce on them, my medium sausage and pepperoni pizza was very greasy I couldn’t eat it, just a waste of money I won’t be ordering from this location anymore
Atmosphere: 1
Food: 1
Service: 1
I for got to add hot sauce. When I had already spent 36 dollars. Then I remembered hot sauce. So I said can I get some hot sauce please.. He said I'm going to have to charge u for that. Pizza was not fully cooked. And the chicken . Hospitality was bad vibes. I won't be back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 8 Pieces Box, Pepperoni Pizza
Restaurantji Recommends
New owner. Hoping they get things back into shape and on the right path again for us Gionino lovers. New owner seems nice. New owner...let your drivers get tips now. They couldn't before. We will be ordering again.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
I'm a long time customer but new owners recently took over and the pizza I had today was not the same and not as good. They also raised the credit card fee to 4% which is ridiculous. Taking my business elsewhere.
Atmosphere: 4
Food: 2
Service: 3
Good pizza, better wings. Never had a bad experience.
Atmosphere: 3
Food: 4
Service: 4
Love Gionino’s. There is new management here as I understand, and my first time at this location was as good as ever.
Atmosphere: 5
Food: 5
Service: 5
Manager Nate really sets the standard of customer service
Atmosphere: 5
Food: 5
Service: 5
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