I Stop there after work to get something to eat. I haven’t had their food in a while. I like the Stromboli with a side of tomato and cucumber salad. There was two workers behind the counter one was sweeping and the other one was over by the food I came up and stand. She just stared at me didn’t say one word and I said are you ready? She shook her head. Yes, So I told her my order which was a pepperoni Stromboli and a side of tomato cucumber salad. She kept this irritated look on her face all the while, not speaking to me not even one word not to welcome me not to ask me what I wanted not to ask me if I want anything else or a dessert or a drink!!!! And then I asked her not to put my salad in the bag with my Stromboli and she didn’t understand and I had to tell her because the salad will drain out of that little metal thing and be All over everything. I gave the smallest tip I could cause I believe in tipping, but she really shouldn’t have gotten anything. She didn’t say one word to me. I mean, I have to wonder what kind of training are these employees getting??? The food is always great, but that service!!! Yuck!!! I may not want to ever come back. And the sad part is it doesn’t look like anybody really cares about these reviews because I see a few other people complaining about your employees and it still seems like nothing has happened.
Atmosphere: 1
Food: 4
Service: 1
Jennifer Nottingham
Employees are rude, would not recommend
Atmosphere: 1
Food: 5
Service: 1
Dana Townsend
If you want to feel like you are doing something wrong by ordering food this is the place for you. There is this one lady (couldn't see a name tag) that is just plain rude every single time we've gone here. Slams things around and gives you a death stare the entire time hardly speaking a word. During this visit while waiting for my supposedly stolen pizza she decided to yell at the next customer in line because he ordered 2 items and when she ignored him he asked why are you so mad that I am ordering food here? The last 3 times we've placed an online pickup order they never make it and pretend someone else stole our order. This time I waited 45 mins from the time we placed the order til we were given a half cooked pizza with no words spoken. Time to hire some new people seriously! Definitely do not recommend this location. It used to be amazing.
Atmosphere: 1
Food: 2
Service: 1
Adam Ramos
This place was in shambles dirty,cold food and no attention to detail trash
Atmosphere: 1
Food: 1
Service: 1
Ryan
What in the .... happened to the quality of service at this location. Worst service I've ever experienced and worst pizza I've ever had from there. I used to love pizza from Sbarro.
Atmosphere: 1
Food: 1
Service: 1
Charles Royer
This place was really bad. Lady that fixed my order had an attitude and the cashier was a smarty pants.
Oh no :/
The lady with the red hair was rude as heck. Absolutely will not stop again if she’s working.
Jodie Butcher
2 female employees were too busy talking, being on the phone, worrying about a charger than doing their job. Waited 30 minutes for a whole cheese pizza ( told they’d call me up)… found it sitting on top. So inappropriate and unprofessional. Get the AirPod out of your ear would be a start.
Atmosphere: 1
Food: 3
Service: 1
Ava Pukansky
Lady is extremely rude and Always has an attitude.
Atmosphere: 1
Service: 1
christopher francis
Me and my boyfriend went there on a Wednesday afternoon around 1pm. The employee who waited on us was rude and inconsiderate. We asked for a whole pizza with half sausage and pepperoni. Extra cheese cut in 6. The man who was in his 20s told us 17 minutes. We walked around the mall killing time. We returned 17 minutes later but our pizza wasn't ready. He told my boyfriend another 15 minutes. When we finally got the pizza the man back behind the counter told my boyfriend a few cursing words. He shouldn't be working with customers ever!
sobarro is my favorite place to eat in summit mall. Every single time i go there, the workers are so insanely rude i’m genuinely suprised they have jobs still. I am always started at with a rude face, never welcomed. Not even a “hi how can i help you” or “what can i get for you”, just a head tilt as in “wtf do u want”. I’ve worked in customer service for 4 years it is NOT difficult to be welcoming and kind to people even if you are having a rough day. Last time i went to summit mall and got sobarro was June 11th. It was around 1pm when i stopped at the food court. I’m always tense walking up there because i know they’re just going to be rude to me. June 11th was a striking experience however, an employee/manager named Jasmine had an extremely sour face as soon as i walked up. I made eye contact with her and she looked up and down, at the food then at me to signal “what do you want”. No “hello”, no smile, nothing. I told her i wanted a pepperoni stromboli, she aggressively stabbed it with the tongs then threw it in the toaster so hard she knocked something else over. Like wow. Why are u taking ur anger out on my food lady? She then aggressively asked “ANYTHING ELSE?” as if i had just ruined her day by ordering food or something, i told her just 1 garlic cup. Once my stromboli came out of the toaster she wrapped it up put it in a bag, carried it down the register then TOSSED THE BAG ACROSS THE COUNTER AT ME. Girl what is wrong with you? You literally have 1 job??? I then reminded her about my garlic cup which she stormed over to get and slammed on the counter. Didn’t say a word this entire time mind you, just gave me such an evil look as if she knew me personally and had an issue or something. I think my final straw with going there was the way she tossed the bag across the counter at me. If she wasn’t rude before, she definitely crossed the line then. The service there is awful. I mean i’ve truly never experienced service like that before ever. Though sobarro was my favorite place to eat in the mall, my friends and i will never be purchasing from there ever again. I’ve always been kind, always tipped them and still there is 0 change in their attitude. I know for sure that her first name was Jasmine, i beleive her past name on her name tag was “Poole” however i’m not too sure about that. Completely outrageous.
Atmosphere: 1
Food: 2
Service: 1
Rhonda Abrams
Poor service
Service: 1
Lul Khii
mannnn if i couldve gave no stars i would man the lady with all the makeup on need to be unemployed she smart and it seem like she has been messed with her life. where is the manager no where to be found get it together and this supposed to in “ Fairlawn “ yea okay
Christine Strock
Sbarro is my absolute favorite pizza! There is nothing like it unless you literally go to New York! I would eat it every day if I could. Their Stromboli’s are also great. The only thing I don’t like is they are in the mall and I don’t go to the mall. So I treat myself to delivery sometimes. Highly recommend this pizza!
I Stop there after work to get something to eat. I haven’t had their food in a while. I like the Stromboli with a side of tomato and cucumber salad. There was two workers behind the counter one was sweeping and the other one was over by the food I came up and stand. She just stared at me didn’t say one word and I said are you ready? She shook her head. Yes, So I told her my order which was a pepperoni Stromboli and a side of tomato cucumber salad. She kept this irritated look on her face all the while, not speaking to me not even one word not to welcome me not to ask me what I wanted not to ask me if I want anything else or a dessert or a drink!!!! And then I asked her not to put my salad in the bag with my Stromboli and she didn’t understand and I had to tell her because the salad will drain out of that little metal thing and be All over everything. I gave the smallest tip I could cause I believe in tipping, but she really shouldn’t have gotten anything. She didn’t say one word to me. I mean, I have to wonder what kind of training are these employees getting??? The food is always great, but that service!!! Yuck!!! I may not want to ever come back. And the sad part is it doesn’t look like anybody really cares about these reviews because I see a few other people complaining about your employees and it still seems like nothing has happened.
Atmosphere: 1
Food: 4
Service: 1
Employees are rude, would not recommend
Atmosphere: 1
Food: 5
Service: 1
If you want to feel like you are doing something wrong by ordering food this is the place for you. There is this one lady (couldn't see a name tag) that is just plain rude every single time we've gone here. Slams things around and gives you a death stare the entire time hardly speaking a word. During this visit while waiting for my supposedly stolen pizza she decided to yell at the next customer in line because he ordered 2 items and when she ignored him he asked why are you so mad that I am ordering food here? The last 3 times we've placed an online pickup order they never make it and pretend someone else stole our order. This time I waited 45 mins from the time we placed the order til we were given a half cooked pizza with no words spoken. Time to hire some new people seriously! Definitely do not recommend this location. It used to be amazing.
Atmosphere: 1
Food: 2
Service: 1
This place was in shambles dirty,cold food and no attention to detail trash
Atmosphere: 1
Food: 1
Service: 1
What in the .... happened to the quality of service at this location. Worst service I've ever experienced and worst pizza I've ever had from there. I used to love pizza from Sbarro.
Atmosphere: 1
Food: 1
Service: 1
This place was really bad. Lady that fixed my order had an attitude and the cashier was a smarty pants.
The lady with the red hair was rude as heck. Absolutely will not stop again if she’s working.
2 female employees were too busy talking, being on the phone, worrying about a charger than doing their job. Waited 30 minutes for a whole cheese pizza ( told they’d call me up)… found it sitting on top. So inappropriate and unprofessional. Get the AirPod out of your ear would be a start.
Atmosphere: 1
Food: 3
Service: 1
Lady is extremely rude and Always has an attitude.
Atmosphere: 1
Service: 1
Me and my boyfriend went there on a Wednesday afternoon around 1pm. The employee who waited on us was rude and inconsiderate. We asked for a whole pizza with half sausage and pepperoni. Extra cheese cut in 6. The man who was in his 20s told us 17 minutes. We walked around the mall killing time. We returned 17 minutes later but our pizza wasn't ready. He told my boyfriend another 15 minutes. When we finally got the pizza the man back behind the counter told my boyfriend a few cursing words. He shouldn't be working with customers ever!
Service: 1
Restaurantji Recommends
sobarro is my favorite place to eat in summit mall. Every single time i go there, the workers are so insanely rude i’m genuinely suprised they have jobs still. I am always started at with a rude face, never welcomed. Not even a “hi how can i help you” or “what can i get for you”, just a head tilt as in “wtf do u want”. I’ve worked in customer service for 4 years it is NOT difficult to be welcoming and kind to people even if you are having a rough day. Last time i went to summit mall and got sobarro was June 11th. It was around 1pm when i stopped at the food court. I’m always tense walking up there because i know they’re just going to be rude to me. June 11th was a striking experience however, an employee/manager named Jasmine had an extremely sour face as soon as i walked up. I made eye contact with her and she looked up and down, at the food then at me to signal “what do you want”. No “hello”, no smile, nothing. I told her i wanted a pepperoni stromboli, she aggressively stabbed it with the tongs then threw it in the toaster so hard she knocked something else over. Like wow. Why are u taking ur anger out on my food lady? She then aggressively asked “ANYTHING ELSE?” as if i had just ruined her day by ordering food or something, i told her just 1 garlic cup. Once my stromboli came out of the toaster she wrapped it up put it in a bag, carried it down the register then TOSSED THE BAG ACROSS THE COUNTER AT ME. Girl what is wrong with you? You literally have 1 job??? I then reminded her about my garlic cup which she stormed over to get and slammed on the counter. Didn’t say a word this entire time mind you, just gave me such an evil look as if she knew me personally and had an issue or something. I think my final straw with going there was the way she tossed the bag across the counter at me. If she wasn’t rude before, she definitely crossed the line then. The service there is awful. I mean i’ve truly never experienced service like that before ever. Though sobarro was my favorite place to eat in the mall, my friends and i will never be purchasing from there ever again. I’ve always been kind, always tipped them and still there is 0 change in their attitude. I know for sure that her first name was Jasmine, i beleive her past name on her name tag was “Poole” however i’m not too sure about that. Completely outrageous.
Atmosphere: 1
Food: 2
Service: 1
Poor service
Service: 1
mannnn if i couldve gave no stars i would man the lady with all the makeup on need to be unemployed she smart and it seem like she has been messed with her life. where is the manager no where to be found get it together and this supposed to in “ Fairlawn “ yea okay
Sbarro is my absolute favorite pizza! There is nothing like it unless you literally go to New York! I would eat it every day if I could. Their Stromboli’s are also great. The only thing I don’t like is they are in the mall and I don’t go to the mall. So I treat myself to delivery sometimes. Highly recommend this pizza!
Nasty, rude and disrespectful people
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