been ordering food from them for almost 20 years, always satisfied until today, beef sticks and chicken wings burnt to a crisp. Called and was told not to order them again because that's how everyone else likes them. worked on the owners house after the 2007 flood and was served food there and it was great. Don't know what has changed. Funny how I can't share a picture, because if I did no one would eat there again. If this shows my name go to my page because I posted a picture there
Phyllis Oakman
I am editing this review to add… I came here to give an honest review of not only the quality of food, but the quality of this restaurant’s customer service. Instead of the Manager trying to make a dissatisfied customer happy, he gets on here and starts insulting me. I looked for a way to post a picture of the food I received, I could not find that option. The managers response to my review was nothing but insulting. But that makes perfect sense, as he obviously has little experience dealing with customers, and running a good restaurant. He did tell me that they have been in business here in Findlay for a very long time, and that is the way their customers like their food, burnt. No thank you. Previous review… I have eaten at Hunans many times, the food I got tonight was by far the worst food I have ever had. I wish I could take a photo of the burnt to a crisp chicken sticks. I had the food delivered through door dash. The food was delivered wonderfully. The problem was the food was not edible, it was burnt to a crisp! I called the restaurant to let them know that the food quality was bad. That they really need to check for good quality before it goes out. The girl in the phone said, hold on a minute. Someone was talking to her in the background. She then says, do you want to come back in for it. I said no I had it delivered. The other person said, well you will have to contact door dash for a refund. I said , didn’t ask for a refund. I called to let you know that you guys need to do better for your paying customers. The food you are sending out, is not edible! He says, ma’am that is how we make our chicken sticks and customers love them. I said, really you burn the food until your customers can’t even take a bite of it? I said, it is charred black! He said yep, that is how we have always made them. I have ordered the chicken sticks many times, never have they been charred! Very bad customer service… I will not be eating at Hunaans again. They don’t even deserve a one star!
rusty nuts
Always a great meal and service 😋
William Spaulding
So I left an honest review about this place and the owner responded to it not only insulting me but calling me poor I got the general's chicken with broccoli I added the option for extra protein extra broccoli when I received my meal they were maybe 15 small pieces of chicken that had cartilage and bones in it the broccoli was wilted to shameful mush the fried rice was burnt and chewy and the Egg Roll was flat it had almost no filling in it so I am going to make it my mission to hit every food reviewing app newspaper everything to ruin this place
Robert Cooper
Great food workers are super nice
jesmar paola maldonado villarreal
I have come to the store several times and everything is fine. The guy is very friendly, but the Chinese woman who serves serves reluctantly, all confused, and charges more. She doesn't charge what is due. It was a bill of 66 and she charges 85.
gavin swag
We deliver for DoorDash and get a lot of orders for here. We decided to take a lunch break and try it. The General Tso’s chicken was the best we’ve ever had. Not many places get it right, but this was excellent. Lunch portion size was just the right amount. We were surprised that it came with one free crab Rangoon which was also very good. We ordered 2 eggs rolls as well, and they were ok but not great. I’d still give the egg rolls another shot as we were late picking up our food. They have awards for best Asian food in Findlay for 6 years, the most recent being 2024. Our lunch- for 2 of us was just under $20. I’ll pay that any day over fast food places. Service is always pleasant too!
Ashley Brown
Omg food sooooooo good and flavor full....I couldn't keep my 1 and 2 yr old out my plate and they ate dinner.....the shrimp egg foo young add steak. ...omg soooo good.....I'm from Memphis.....this the 1st EVER EGG FOO YOUNG THAT REMINDS OF HOME.....IT HAD FLAVOR!!!! CANT WAIT TO TRY THE REST OF THE MENU!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Karen
Great food and service, wish they have one in Port Clinton..
Food: 4
Service: 4
Megan Vermeulen
The food here is absolutely delicious. Ask your server for the "menu with photos" for some fancier options. The pot stickers are excellent. You really can't beat the price on the lunch specials. It's great that they offer the lunch specials on the weekend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Empress Chicken, Wonton Soup, Hot & Sour Soup, Pot Stickers
Their pot stickers are awesome, we ordered 3 plates of them they were so good! Also had the red curry and the rice vermicelli dishes, and we will def order those again!! Be sure to ask for the picture menu!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pot Stickers
Rieale Loveridge
My parents rave about Hunan Gardens as it is their local go to place. So my husband and I placed an online order for pick-up to take back with us to Michigan. We ordered General Tsos chicken, a bowl of hot and sour, extra tsos sauce and a side of homemade hot mustard. Plus, we paid $3.50 more for extra chicken. Our total was around $30 and pickup was quick and easy. I was surprised that nearly everything is an up charge. For example, brocolli in the General Tso and crispy noodles for the soup are usually standard at the places we go.
When we got home and opened up the containers, we were surprised. There were a total of 12 smallish pieces of chicken swimming in sauce in a shallow foam container. The hot and sour was also a bit underwhelming as it was mostly broth/egg ribbons and didn’t have any mushrooms or tofu. There was a couple bamboo shoots. Taste wise, it was just okay. It tasted a bit like a packet of McCormick’s brown gravy mix. However, I can say that the sauce was really delicious.
Maybe it was an off night.
Irwin V.
Came to this dump for the first time and definitely will never return. The egg rolls are tiny. The service is horrific. Our waiter was not very attentive. I had to wait over ten minutes after I asked for a glass of water to receive it. I asked for orange chicken not spicy and it came spicy with cold fried rice. It had to be remade. The waiter was definitely one of the worst I’ve ever had. Quite indifferent and didn’t follow what was ordered. My gf got stung by a wasp in the restaurant. Some guy comes out, possibly a manager with this cold bewildered bizarre look on his face saying he would kill the wasp which he never did. She was in so much pain and swelling. There were wasps and hornets flying around all over the restaurant. After what she went through, there was a coldness indifference and heartlessness in regards to her condition where her arm was red and swollen. I’ve never seen people who just don’t care. I asked if her meal could be taken care of and I was told no with an attitude and then agreed to take a few dollars off. States I can’t comp the meal but will take care of medical costs to go to the hospital which is beyond weird to say. In total, I’m as direct as it gets. DO NOT come eat here. The food isn’t that great, the service is terrible, the wasps and hornets are flying around so chances of getting stung are very high, and the nastiness and lack of heart and empathy for someone who got stung by a wasp in a restaurant establishment is beyond disgusting. Avoid this place at all costs. There’s way better Chinese food out there with staff who truly care about you and your experience.
We have an individual here everyone who’s clearly butt hurt because they got called out and put in the spotlight for their horrible service along with everything else I mentioned. Customers are allowed to Choose preference for where they’d like to sit. Tipping is a choice not a requirement and based off the awful service of your waiter and your rudeness and how you treated us of course there wasn’t going to be a tip. You’re ridiculous lol as it doesn’t matter how many tables a waiter has it’s not an excuse when something basic is asked for temperature of food to be hot and not spicy really simple so getting defensive won’t help. Wasps and hornets flying around your restaurant is unacceptable so that constitutes a health dept contact since you decided you want to go in that direction. Customers should not have to worry about coming to eat at a restaurant and getting stung by a wasp, that is YOUR fault nobody else. Wasps and other insects don’t come in and out of restaurants so relax there.If I was allergic to spicy food you’d have a major problem. What I was brought was inedible and people have food restrictions so being ignorant and defensive again makes you look even worse. When a guest has something so bad happen and you shrug your shoulders and a look of zero care or compassion being cold yes that’s a sign of very bad customer service. Zero concern shown whatsoever. Lol everyone here goes out to eat at restaurants that are way busier with servers that have tons of tables to take care of and there’s no issues in making sure customers food is hot and prepared as asked spicy or not. Making excuses makes you look worse. Finally, your reaction shows that you have major unresolved issues going on where you should seek help immediately. I’m Sure if it was your friend or family member or relative who got stung by one of the wasps flying around In your restaurant you’d have a very different reaction to what you showed with stone coldness indifference and a nastiness rudeness. Truth hurts doesn’t it? You’re just thinking you’d get away with this no way you just had two customers who decided that patrons should be well Aware of your horrible restaurant and your obvious attitude and disrespect towards guests. Again everyone avoid this place and spread the word. It’s horrible in every which way possible. And based on your flipping out and getting defensive with other
Atmosphere: 1
Food: 2
Service: 1
Karen Schwan
Hunan Gardens never cease to amaze us. They are excellent with their portion sizes, they're attentive to customers, and their food is far better than some of the high dollar Asian restaurants. Where we ALWAYS go.
Atmosphere: 5
Food: 5
Service: 5
Charlene Wilkins
Staff a little confused as to who ordered what. But very nice. Anxious to go back.
been ordering food from them for almost 20 years, always satisfied until today, beef sticks and chicken wings burnt to a crisp. Called and was told not to order them again because that's how everyone else likes them. worked on the owners house after the 2007 flood and was served food there and it was great. Don't know what has changed. Funny how I can't share a picture, because if I did no one would eat there again. If this shows my name go to my page because I posted a picture there
I am editing this review to add…
I came here to give an honest review of not only the quality of food, but the quality of this restaurant’s customer service. Instead of the Manager trying to make a dissatisfied customer happy, he gets on here and starts insulting me. I looked for a way to post a picture of the food I received, I could not find that option. The managers response to my review was nothing but insulting. But that makes perfect sense, as he obviously has little experience dealing with customers, and running a good restaurant. He did tell me that they have been in business here in Findlay for a very long time, and that is the way their customers like their food, burnt. No thank you.
Previous review…
I have eaten at Hunans many times, the food I got tonight was by far the worst food I have ever had. I wish I could take a photo of the burnt to a crisp chicken sticks. I had the food delivered through door dash. The food was delivered wonderfully. The problem was the food was not edible, it was burnt to a crisp! I called the restaurant to let them know that the food quality was bad. That they really need to check for good quality before it goes out. The girl in the phone said, hold on a minute. Someone was talking to her in the background. She then says, do you want to come back in for it. I said no I had it delivered. The other person said, well you will have to contact door dash for a refund. I said , didn’t ask for a refund. I called to let you know that you guys need to do better for your paying customers. The food you are sending out, is not edible! He says, ma’am that is how we make our chicken sticks and customers love them. I said, really you burn the food until your customers can’t even take a bite of it? I said, it is charred black! He said yep, that is how we have always made them. I have ordered the chicken sticks many times, never have they been charred! Very bad customer service… I will not be eating at Hunaans again. They don’t even deserve a one star!
Always a great meal and service 😋
So I left an honest review about this place and the owner responded to it not only insulting me but calling me poor I got the general's chicken with broccoli I added the option for extra protein extra broccoli when I received my meal they were maybe 15 small pieces of chicken that had cartilage and bones in it the broccoli was wilted to shameful mush the fried rice was burnt and chewy and the Egg Roll was flat it had almost no filling in it so I am going to make it my mission to hit every food reviewing app newspaper everything to ruin this place
Great food workers are super nice
I have come to the store several times and everything is fine. The guy is very friendly, but the Chinese woman who serves serves reluctantly, all confused, and charges more. She doesn't charge what is due. It was a bill of 66 and she charges 85.
We deliver for DoorDash and get a lot of orders for here. We decided to take a lunch break and try it. The General Tso’s chicken was the best we’ve ever had. Not many places get it right, but this was excellent. Lunch portion size was just the right amount. We were surprised that it came with one free crab Rangoon which was also very good. We ordered 2 eggs rolls as well, and they were ok but not great. I’d still give the egg rolls another shot as we were late picking up our food. They have awards for best Asian food in Findlay for 6 years, the most recent being 2024. Our lunch- for 2 of us was just under $20. I’ll pay that any day over fast food places. Service is always pleasant too!
Omg food sooooooo good and flavor full....I couldn't keep my 1 and 2 yr old out my plate and they ate dinner.....the shrimp egg foo young add steak. ...omg soooo good.....I'm from Memphis.....this the 1st EVER EGG FOO YOUNG THAT REMINDS OF HOME.....IT HAD FLAVOR!!!! CANT WAIT TO TRY THE REST OF THE MENU!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Great food and service, wish they have one in Port Clinton..
Food: 4
Service: 4
The food here is absolutely delicious. Ask your server for the "menu with photos" for some fancier options. The pot stickers are excellent. You really can't beat the price on the lunch specials. It's great that they offer the lunch specials on the weekend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Empress Chicken, Wonton Soup, Hot & Sour Soup, Pot Stickers
Restaurantji Recommends
Their pot stickers are awesome, we ordered 3 plates of them they were so good! Also had the red curry and the rice vermicelli dishes, and we will def order those again!! Be sure to ask for the picture menu!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pot Stickers
My parents rave about Hunan Gardens as it is their local go to place. So my husband and I placed an online order for pick-up to take back with us to Michigan. We ordered General Tsos chicken, a bowl of hot and sour, extra tsos sauce and a side of homemade hot mustard. Plus, we paid $3.50 more for extra chicken. Our total was around $30 and pickup was quick and easy. I was surprised that nearly everything is an up charge. For example, brocolli in the General Tso and crispy noodles for the soup are usually standard at the places we go.
When we got home and opened up the containers, we were surprised. There were a total of 12 smallish pieces of chicken swimming in sauce in a shallow foam container. The hot and sour was also a bit underwhelming as it was mostly broth/egg ribbons and didn’t have any mushrooms or tofu. There was a couple bamboo shoots. Taste wise, it was just okay. It tasted a bit like a packet of McCormick’s brown gravy mix. However, I can say that the sauce was really delicious.
Maybe it was an off night.
Came to this dump for the first time and definitely will never return. The egg rolls are tiny. The service is horrific. Our waiter was not very attentive. I had to wait over ten minutes after I asked for a glass of water to receive it. I asked for orange chicken not spicy and it came spicy with cold fried rice. It had to be remade. The waiter was definitely one of the worst I’ve ever had. Quite indifferent and didn’t follow what was ordered. My gf got stung by a wasp in the restaurant. Some guy comes out, possibly a manager with this cold bewildered bizarre look on his face saying he would kill the wasp which he never did. She was in so much pain and swelling. There were wasps and hornets flying around all over the restaurant. After what she went through, there was a coldness indifference and heartlessness in regards to her condition where her arm was red and swollen. I’ve never seen people who just don’t care. I asked if her meal could be taken care of and I was told no with an attitude and then agreed to take a few dollars off. States I can’t comp the meal but will take care of medical costs to go to the hospital which is beyond weird to say.
In total, I’m as direct as it gets. DO NOT come eat here. The food isn’t that great, the service is terrible, the wasps and hornets are flying around so chances of getting stung are very high, and the nastiness and lack of heart and empathy for someone who got stung by a wasp in a restaurant establishment is beyond disgusting. Avoid this place at all costs. There’s way better Chinese food out there with staff who truly care about you and your experience.
We have an individual here everyone who’s clearly butt hurt because they got called out and put in the spotlight for their horrible service along with everything else I mentioned. Customers are allowed to
Choose preference for where they’d like to sit. Tipping is a choice not a requirement and based off the awful service of your waiter and your rudeness and how you treated us of course there wasn’t going to be a tip. You’re ridiculous lol as it doesn’t matter how many tables a waiter has it’s not an excuse when something basic is asked for temperature of food to be hot and not spicy really simple so getting defensive won’t help. Wasps and hornets flying around your restaurant is unacceptable so that constitutes a health dept contact since you decided you want to go in that direction. Customers should not have to worry about coming to eat at a restaurant and getting stung by a wasp, that is YOUR fault nobody else. Wasps and other insects don’t come in and out of restaurants so relax there.If I was allergic to spicy food you’d have a major problem. What I was brought was inedible and people have food restrictions so being ignorant and defensive again makes you look even worse. When a guest has something so bad happen and you shrug your shoulders and a look of zero care or compassion being cold yes that’s a sign of very bad customer service. Zero concern shown whatsoever. Lol everyone here goes out to eat at restaurants that are way busier with servers that have tons of tables to take care of and there’s no issues in making sure customers food is hot and prepared as asked spicy or not. Making excuses makes you look worse.
Finally, your reaction shows that you have major unresolved issues going on where you should seek help immediately. I’m
Sure if it was your friend or family member or relative who got stung by one of the wasps flying around In your restaurant you’d have a very different reaction to what you showed with stone coldness indifference and a nastiness rudeness. Truth hurts doesn’t it? You’re just thinking you’d get away with this no way you just had two customers who decided that patrons should be well
Aware of your horrible restaurant and your obvious attitude and disrespect towards guests. Again everyone avoid this place and spread the word. It’s horrible in every which way possible.
And based on your flipping out and getting defensive with other
Atmosphere: 1
Food: 2
Service: 1
Hunan Gardens never cease to amaze us. They are excellent with their portion sizes, they're attentive to customers, and their food is far better than some of the high dollar Asian restaurants. Where we ALWAYS go.
Atmosphere: 5
Food: 5
Service: 5
Staff a little confused as to who ordered what. But very nice. Anxious to go back.
Atmosphere: 5
Food: 5
Service: 4
Loading...