Lucky/kaykay & Courtney are AMAZING !!! made my food with some much love!!! And so kind
Atmosphere: 5
Food: 5
Service: 5
Derrick O
Incredibly rude / argumentative staff. Will not be back.
Service: 1
John F
Ordered a chicken bacon ranch to go on my lunch break got back to work to eat it no chicken to be found in the sandwich
Food: 1
Jeffrey Niesen
Fast and friendly service even during the lunch rush.
Atmosphere: 5
Food: 5
Service: 5
Mark
Ordered a sandwich and chips in their JJ app for delivery. They behind the scenes hand that off the Uber to deliver. Okay no big deal. Order comes, sealed, no chips in the bag but states it on the receipt. I call to explain what happened, and they say oh sorry, you have to contact Uber for a refund… wait what? I open the link I got regarding delivery and there is no way to engage with Uber regarding the delivery or order. I opened uber eats and my regular uber app and there is nothing I can see to do regarding this order. What kind of customer experience is this? They don’t offer to add rewards, nothing, just I get to deal with their inability to put a simple bag of chips in a bag. Love the subs, don’t order for delivery though as that’s a nightmare, and they clearly don’t care about your business as they could have simply just added a free chips on the next order in my rewards account and that would have been fine too. But can’t do anything.. that’s crazy. What happened to the freaky fast JJ delivery? They don’t even deliver themselves anymore.
Atmosphere: 1
Food: 5
Service: 1
India Carr
This location rocks!! Friendly and helpful staff. Shout out to KK for making my order super fast. My food was ready before I even paid for it!! Very clean inside and out. Thank yall!!
Atmosphere: 5
Food: 5
Service: 5
Driver of the Year
The staff is always chill at this location! And I can always count on my online order being ready when I get there to pick it up!🫡 You can never go wrong with a number#5 giant I add mayo, peppers, and light turkey😋 oh &(((Don’t sleep on the potato salad)))
Atmosphere: 4
Food: 5
Service: 5
tesla pete
This location hasn't been "So fast you'll freak" the last few times I've visited, but still good consistent food that tastes great!
This was the absolute worst jimmy johns experience. There was only one worker and he went outside to take the trash out, came inside to start mopping, he then took my order and didn’t wash his hands, proceeded to put gloves on and make my food. After taking out the trash and mopping, he definitely should’ve washed his hands before making my food. I am absolutely disgusted and will not be eating my meal.
Atmosphere: 1
Food: 1
Service: 1
TamBam
I placed an online order, I noticed they took my payment twice off my card for the 1 ORDER. I called the store right away and spoke with someone (male) he informed me it was only one charge, I informed him I'll show him my account where it was taken out twice along with showing my bank balance so he can see it was definitely 2 charges for the 1 meal. So I get there. I show the MANAGER PATRICK, He informs me that there's nothing he can do but try and reach his manager. Even though he can see 2 transactions for the 1 meal, he refused to give me a credit for the future or GIVE ME A REFUND for the extra charge... Then he lets me know I can leave the entire order and just cancel to get my money back. Frustrating wasn't even the word. I'm on my work lunch break and he's refusing to give any refund, future credit or anything. While Patrick is cancelling my order and taking my food back, another coworker says, why don't we give you a store credit, I said Im ok with that, I asked for that at the beginning of the conversation, she then says oh he's done the cancel now so now it's too late! Like wait what??? PATRICK was the rudest, non caring customer service I ever encountered in a Jimmy John's. Not only will I not be back, I'll be sure to let my coworkers and doctors know they should definitely stay away from this particular JJ and definitely PATRICKS willingLESS to help the customers! Stay AWAY! But they did gain and keep my 15 bucks! O well thank God it's a Moe's a few doors down! Cheers to lunch!
Placed a delivery order at 12pm, order said 12:15-12:25. Waited until 1:45, order still hadn’t shown up, had to go back to work and cancel with no info. Great work!
Service: 1
Devan Snyder
Amazing service! They are always friendly and go above and beyond! Food is always fresh and fast.
Atmosphere: 5
Food: 5
Service: 5
Lil circle The geometry god
As a former employee of this particular Jimmy John’s, I feel compelled to share that I discovered mold in the iced tea machine. The overall cleanliness is severely lacking, making it very unsanitary. I strongly advise against eating there.
Lily Grace Productions (Pepe The King Prawn)
First time getting a 16-inch Vito life is good. This is the best sub shop in Gahanna! I've always had great service here. ✨️
Atmosphere: 5
Food: 5
Service: 5
Randy Hawkins
Thought we found a great place with good service. My wife called today to inquire about the price of their new Caprese Salami Pesto Wrap. Was met with "I don't understand what you are saying". He then handed the phone to another employee who immediately said "You'll have to call back and speak English because you're mumbling". I was in the next room and understood every word my wife said. Wife hung up, called another Jimmy John's and was greeted by a very friendly associate who was very helpful.Won't be going back to Gahanna.
Lucky/kaykay & Courtney are AMAZING !!! made my food with some much love!!! And so kind
Atmosphere: 5
Food: 5
Service: 5
Incredibly rude / argumentative staff. Will not be back.
Service: 1
Ordered a chicken bacon ranch to go on my lunch break got back to work to eat it no chicken to be found in the sandwich
Food: 1
Fast and friendly service even during the lunch rush.
Atmosphere: 5
Food: 5
Service: 5
Ordered a sandwich and chips in their JJ app for delivery. They behind the scenes hand that off the Uber to deliver. Okay no big deal. Order comes, sealed, no chips in the bag but states it on the receipt. I call to explain what happened, and they say oh sorry, you have to contact Uber for a refund… wait what? I open the link I got regarding delivery and there is no way to engage with Uber regarding the delivery or order. I opened uber eats and my regular uber app and there is nothing I can see to do regarding this order. What kind of customer experience is this? They don’t offer to add rewards, nothing, just I get to deal with their inability to put a simple bag of chips in a bag. Love the subs, don’t order for delivery though as that’s a nightmare, and they clearly don’t care about your business as they could have simply just added a free chips on the next order in my rewards account and that would have been fine too. But can’t do anything.. that’s crazy. What happened to the freaky fast JJ delivery? They don’t even deliver themselves anymore.
Atmosphere: 1
Food: 5
Service: 1
This location rocks!! Friendly and helpful staff. Shout out to KK for making my order super fast. My food was ready before I even paid for it!! Very clean inside and out. Thank yall!!
Atmosphere: 5
Food: 5
Service: 5
The staff is always chill at this location! And I can always count on my online order being ready when I get there to pick it up!🫡 You can never go wrong with a number#5 giant I add mayo, peppers, and light turkey😋 oh &(((Don’t sleep on the potato salad)))
Atmosphere: 4
Food: 5
Service: 5
This location hasn't been "So fast you'll freak" the last few times I've visited, but still good consistent food that tastes great!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Vito, Jimmy Cubano, Toasted Ultimate Italian, Toasted Roast Beef Cheddar, Toasted Chicken Bacon Ranch
This was the absolute worst jimmy johns experience. There was only one worker and he went outside to take the trash out, came inside to start mopping, he then took my order and didn’t wash his hands, proceeded to put gloves on and make my food. After taking out the trash and mopping, he definitely should’ve washed his hands before making my food. I am absolutely disgusted and will not be eating my meal.
Atmosphere: 1
Food: 1
Service: 1
I placed an online order, I noticed they took my payment twice off my card for the 1 ORDER. I called the store right away and spoke with someone (male) he informed me it was only one charge, I informed him I'll show him my account where it was taken out twice along with showing my bank balance so he can see it was definitely 2 charges for the 1 meal. So I get there. I show the MANAGER PATRICK, He informs me that there's nothing he can do but try and reach his manager. Even though he can see 2 transactions for the 1 meal, he refused to give me a credit for the future or GIVE ME A REFUND for the extra charge... Then he lets me know I can leave the entire order and just cancel to get my money back. Frustrating wasn't even the word. I'm on my work lunch break and he's refusing to give any refund, future credit or anything. While Patrick is cancelling my order and taking my food back, another coworker says, why don't we give you a store credit, I said Im ok with that, I asked for that at the beginning of the conversation, she then says oh he's done the cancel now so now it's too late! Like wait what??? PATRICK was the rudest, non caring customer service I ever encountered in a Jimmy John's. Not only will I not be back, I'll be sure to let my coworkers and doctors know they should definitely stay away from this particular JJ and definitely PATRICKS willingLESS to help the customers! Stay AWAY! But they did gain and keep my 15 bucks! O well thank God it's a Moe's a few doors down! Cheers to lunch!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Placed a delivery order at 12pm, order said 12:15-12:25. Waited until 1:45, order still hadn’t shown up, had to go back to work and cancel with no info. Great work!
Service: 1
Amazing service! They are always friendly and go above and beyond! Food is always fresh and fast.
Atmosphere: 5
Food: 5
Service: 5
As a former employee of this particular Jimmy John’s, I feel compelled to share that I discovered mold in the iced tea machine. The overall cleanliness is severely lacking, making it very unsanitary. I strongly advise against eating there.
First time getting a 16-inch Vito life is good. This is the best sub shop in Gahanna! I've always had great service here. ✨️
Atmosphere: 5
Food: 5
Service: 5
Thought we found a great place with good service. My wife called today to inquire about the price of their new Caprese Salami Pesto Wrap. Was met with "I don't understand what you are saying". He then handed the phone to another employee who immediately said "You'll have to call back and speak English because you're mumbling". I was in the next room and understood every word my wife said. Wife hung up, called another Jimmy John's and was greeted by a very friendly associate who was very helpful.Won't be going back to Gahanna.
Atmosphere: 1
Food: 5
Service: 1
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