Penn Station East Coast Subs

Great service and great food! Staff had great attitudes, and the service was above and beyond.

We have a Penn Station near us, but the experience was never good, even though the food is. I'm so glad we visited this store to know how the experience SHOULD be.

Wonderful Manager, who runs a clean restaurant and puts on excellent tunes. Would go there lots.

Why do I waste my time ordering from this place? My boyfriend and I have dined in and ordered take out numerous times but the food was eventually so bad that we stopped ordering and started to go to Polaris (which was a little out of the way but tasted better). Well, today we were out running errands and I wanted penn and we were near this location.... he went inside to order take out and when we got home I checked the ticket.

The grilled onions that I ordered were not on the sandwich, it looks like it was missing the cheese, I hate tomatoes and didnt order them yet they were on the sandwich, along with doubled banana peppers, when I didn't ask for double. I had to fix up the sandwich at home to make it taste better.

My boyfriend said his plain turkey tom from jimmy johns has more flavor than the Reuben he ordered.

This location needs to start handling pick up/take out orders with the same care that they would give to a dine in customer.

Good subs, good music, and super friendly staff.

Rarely do I ever do this, and the times I have it was to give a good review; but today no so, I can’t even believe I’m here sharing this. One of the most horrible experiences I have had! I placed an online order and received notification it would be ready at 12:59 so I grabbed my grandson something he could eat then arrived to get my order only to be told by an employee laughing it would be another 15mins; frustrated I left to take my grandson home to eat his food and headed back to get mine. I asked twice if the order was complimentary since I had to come back no one answered, finally the manager comes out and the things she said to me verbatim
“You get your food when we can get it to you”
“We did over $1000 today”
“Bro you are really getting on my nerves I wish you would leave” “bye have a good day”
“You don’t even have to eat here” “my name is on the door” “you will get the receipt when I give it to you”

Don’t get me wrong I was absolutely giving attitude right back because I was in utter disbelief a manager was talking like this with such intensity and basically bullying me. I have been a LONG time customer but today was definitely my last visit - after all that I got home, the fries were for my grandson and they were not done (not one fry) and the chicken on my sandwich was also not done!! UNBELIEVABLE describes my experience!

Food was gross and sloppy. Watched the manager snapping at the two younger employees. The lemonade I got was terrible. Tasted rotten. My sub was mostly sauce and wet for some reason.

Tae ( Manager) great customer service. A gem to have as an Manager. The sandwich was great as well.

Good sandwich~

Paid $10 for regular philly cheese with lettuce and tomato. Sub has barely no meat. Never going back. Waste of money. See picture

They always get me right Before them games come on!✊🏾

We came in on a Saturday night it was such a vibe just the two ppl working. The person who took our order was Ambrionna was such a breath of fresh air she was very attentive & she outstanding customer service she made this Buffalo NY Girl so happy with this experience ❤️

The service and food was great! The manager was really helpful!

Excellent sandwiches

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub

The store is always clean. They have a good team. Food is consistently good for quick service.

Atmosphere: 5

Food: 5

Service: 5

We stopped here because we had a coupon. The workers were very nice and helpful. The food was great! We will be back!

Atmosphere: 5

Food: 5

Service: 5