So I would absolutely give this place as one of the better chipotles in the cuyahoga area you could go to if it were not for the absolutely absurd charges they attach to the sliver of extra portion. I get it, this is probably an issue caused by higher management in chipotle, but it’s ridiculous here. If you dare ask for even just a little bit of a portion (possibly due to the subjective view that each worker is providing an actual full portion) they will immediately say it’s extra and charge you a $1.55. This is specifically attached to rice and cheese. Portions are also hit or miss on the primary proteins. Sometimes they will think just cause they dipped the portion spoon into the protein serving container, that they are indeed grabbing one full portion but this is not true. A worker served me a portion of chicken where most of it fell off and she did not replenish that serving and dared to ask me if I wanted double meat. I get you have to be strict with portion cost and such but it’s gotten ridiculous at this location and I recommend other locations.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Rice Bowl with Chicken
Delana Deal
Was there for someone else, I haven't ate it since 2009, trash now.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Bowl
Phillip Wentz
Awesome brand new store is sweet.
Atmosphere: 4
Food: 4
Service: 4
Jasy Re
Close earlier if the answer to the questions of "DO YOU HAVE" are going to be "NO"! Always out of something by a certain time of night.
Atmosphere: 2
Food: 3
Service: 1
Mark Bussey
Disappointed ☹️
Atmosphere: 2
Food: 3
Service: 2
Allison Fraser
The store was filthy, understaffed and out of half the items I wanted on my burrito bowl. I was hesitant to even eat what I ordered based on how messy and dirty the kitchen serving area was. Sure enough I felt sick the rest of the day after eating here.I love chipotle, but this location needs to be better managed and maintained. Horrrible experience.
Atmosphere: 1
Food: 1
Service: 1
tredigi
This is the dirtiest open kitchen I’ve even seen. I cannot believe people eat food prepared at this location. ?
Atmosphere: 1
Food: 1
Service: 1
Antonio Cummings
Food did not have anything I ordered on
Atmosphere: 1
Food: 1
Service: 1
K R
Last 2 trips here in the evening was horrible. Later staff is horrible. Uncooked rice. Horrible customer service. Different price every time after we order the exact same thing. This location is HORRIBLE ordering in the evening.
Fast, friendly, service. Food was made exactly how I wanted and tasted great!
Atmosphere: 4
Food: 4
Service: 4
Robert Aitken
Each time I order from the Garfield heights location, it is wrong, the chicken is always fatty and chewy, and just overall ruins the taste. Maybe quality at certain locations is different, because I do not have these troubles near my home.
Atmosphere: 5
Food: 1
Service: 2
Recommended dishes: Chips, Bowl, Burrito
Kayla Evans
Got to this location they had no rice. Said it would be 20 minutes. Waited for 40. Got to the counter. The girl put barely any rice in my bowl, I asked for more she says it's gonna be a $1.50 extra. Pissed is an under statement. These places wanna keep upping prices and scrounging on food. This was one of the only locations I actually go too, but they're becoming trash also. Wouldn't recommend. Checked my receipt, they charged me 1.55 for a side, but it still wasn't even alot of rice.... AND ITS NOT EVEN COOK ALL THE WAY.
Atmosphere: 1
Service: 1
Rikki Gossett
I order 80 dollars worth of food online they give literally the smallest portion I will never get from this Chipotle
Food: 1
RareSecretz
Customer service is two thumbs down and found hair in my
Good food. Plenty of parking
Atmosphere: 5
Food: 5
Service: 5
So I would absolutely give this place as one of the better chipotles in the cuyahoga area you could go to if it were not for the absolutely absurd charges they attach to the sliver of extra portion. I get it, this is probably an issue caused by higher management in chipotle, but it’s ridiculous here. If you dare ask for even just a little bit of a portion (possibly due to the subjective view that each worker is providing an actual full portion) they will immediately say it’s extra and charge you a $1.55. This is specifically attached to rice and cheese. Portions are also hit or miss on the primary proteins. Sometimes they will think just cause they dipped the portion spoon into the protein serving container, that they are indeed grabbing one full portion but this is not true. A worker served me a portion of chicken where most of it fell off and she did not replenish that serving and dared to ask me if I wanted double meat. I get you have to be strict with portion cost and such but it’s gotten ridiculous at this location and I recommend other locations.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Rice Bowl with Chicken
Was there for someone else, I haven't ate it since 2009, trash now.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Bowl
Awesome brand new store is sweet.
Atmosphere: 4
Food: 4
Service: 4
Close earlier if the answer to the questions of "DO YOU HAVE" are going to be "NO"! Always out of something by a certain time of night.
Atmosphere: 2
Food: 3
Service: 1
Disappointed ☹️
Atmosphere: 2
Food: 3
Service: 2
The store was filthy, understaffed and out of half the items I wanted on my burrito bowl. I was hesitant to even eat what I ordered based on how messy and dirty the kitchen serving area was. Sure enough I felt sick the rest of the day after eating here.I love chipotle, but this location needs to be better managed and maintained. Horrrible experience.
Atmosphere: 1
Food: 1
Service: 1
This is the dirtiest open kitchen I’ve even seen. I cannot believe people eat food prepared at this location. ?
Atmosphere: 1
Food: 1
Service: 1
Food did not have anything I ordered on
Atmosphere: 1
Food: 1
Service: 1
Last 2 trips here in the evening was horrible. Later staff is horrible. Uncooked rice. Horrible customer service. Different price every time after we order the exact same thing. This location is HORRIBLE ordering in the evening.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Bowl, Burrito
Restaurantji Recommends
Fast, friendly, service. Food was made exactly how I wanted and tasted great!
Atmosphere: 4
Food: 4
Service: 4
Each time I order from the Garfield heights location, it is wrong, the chicken is always fatty and chewy, and just overall ruins the taste. Maybe quality at certain locations is different, because I do not have these troubles near my home.
Atmosphere: 5
Food: 1
Service: 2
Recommended dishes: Chips, Bowl, Burrito
Got to this location they had no rice. Said it would be 20 minutes. Waited for 40. Got to the counter. The girl put barely any rice in my bowl, I asked for more she says it's gonna be a $1.50 extra. Pissed is an under statement. These places wanna keep upping prices and scrounging on food. This was one of the only locations I actually go too, but they're becoming trash also. Wouldn't recommend. Checked my receipt, they charged me 1.55 for a side, but it still wasn't even alot of rice.... AND ITS NOT EVEN COOK ALL THE WAY.
Atmosphere: 1
Service: 1
I order 80 dollars worth of food online they give literally the smallest portion I will never get from this Chipotle
Food: 1
Customer service is two thumbs down and found hair in my
Atmosphere: 2
Food: 1
Service: 1