Winans Coffee & Chocolate

I love this place!! Beautiful place! So good I went twice in one day! First I got a cold brew with Butterscotch and it was AMAZING!! Second time I got a hot coffee with butterscotch and again was AMAZING!!

Atmosphere: 5

Food: 5

Service: 5

I have been visiting this place quite frequently. The place has a super chilled and relaxed vibe. The staff is polite and friendly. They offer you quite a few option when it comes to drinks - hot or cold! Personally, I prefer their iced drinks over the hot ones. I like their Iced Wurtle and Iced Caramel Kiss. They also have a lot of different options when it comes to chocolate.

They have a nice sitting area too and ample amount of parking space towards the rear end of the store.

Overall a nice place. You should surely try it out!

Atmosphere: 5

Food: 5

Service: 5

Great chocolate!!

Atmosphere: 5

Food: 5

Service: 5

I don’t like chocolate or coffee but this place is cool

Atmosphere: 5

Food: 5

Service: 5

Great coffee!

We had questions about how to order some chocolates and the barista was really unhelpful and even when we clarified what we wanted to know/understand about it, the barista didn’t give any effort to actually explain.

Really weird snooty vibe in here tbh.

The coffee was fine. Atmosphere is good, chairs are comfy and there’s plenty of seating.

Atmosphere: 4

Food: 4

Service: 2

Place and service were amazing! The coffee and chocolate were delicious. Must try!

Atmosphere: 5

Food: 5

Service: 5

Cold coffees are excellent.

Atmosphere: 5

Food: 4

Service: 5

Hours on the door and online advertise being open until 9 PM. They closed at 8 PM. This has happened several times at different locations even. Is it that hard to staff correctly or just adjust hours to be correct…

Service: 1

Love this coffee shop! The atmosphere is super welcoming – perfect blend of great coffee and good vibes!

Atmosphere: 4

Food: 4

Service: 4

My girlfriend always gets me hot chocolate here after her doctors appointments, and it's so good. She loves the lattes and from what I can see it's reasonably priced!

Atmosphere: 5

Food: 5

Service: 5

Ordered a frap and it was one of the worst coffee I’ve ever had and also had way too much milk added

Great little coffee shop. They have plentiful Sugar free syrups to choose from. A much better option than Starbucks. Sugar free options, and a rewards program!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wurtle, Iced Latte

Great coffee and candies.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Iced Karamel Kiss

My Ma & I enjoy visiting different coffee shops, & on today we innocently yet excitedly decided to treat ourselves here at the Grandview Hts location per google recommendation. VERY poor vibes & treatment during this visit. We walked in excited yet received no greeting, warmth, or welcoming from neither of the 2 staff members behind the counter at this location upon entrance of the establishment, nor in approach to the counter when it was our turn to make a purchase. Although we were ignored & not greeted, we were stared at as if it was back in the Civil Rights era & we entered a business that had a “NO BLKS allowed sign on the door.” It was very peculiar that the customer before us in line was given a friendly greeting & as we were finishing our purchase, the customer that enter the business & was in line directly behind us was also given a friendly greeting as they were finishing our transaction, by BOTH Winans’ servers/employees. What is the reason for this, as we were innocent, professional paying customers as well???? Even when we had questions re: menu items, being that we were new customers the cashier was not customer friendly in response/tone, she was almost obv. ANNOYED. When my Ma decided to make a 2nd purchase on another menu item to go, the other employee rudely ignored us yet chimed in & informed the cashier to “hurry up & ensure that you charge her,” although we had already made a purchase & was going to willing make the added purchase. It seems obv that either these employees are being trained to act on ANTI DEI, or they are obv just not caring for / willing to serve BLK customers! It seems majority of the positive comments are from races other than blks, so it may be apparent that perhaps blacks aren't sincerely welcomed. Such a shame in 2025, that this sort of negative treatment towards different ethnic groups or skin tones is tolerated. We are not willing to tolerate such poor treatment & will not be returning to this location. It may be covertly accepted by this establishment to treat BLKS this way, & other blk customers may just choose to ignore it but word of mouth does travel & we will ensure ppl of different ethnic back grounds are aware of this poor experience.

Atmosphere: 1

Food: 1

Service: 1