Papa John's in Hamilton

“The pizza was fine. As is usually the case with Papa John's the only PRODUCT issue is that NO pizza shop seems to be able to CUT THE PIZZA properly.

Parking: The LOCATION is difficult to find. It's OFF to the side and BEHIND a home Depot. You cannot see the sign from the street.“

“I am not sure who the manager is at this location, but his customer service is top tier! Considering the line of work he is in and the area surrounding this store, he delivers the most professional and reasonable service. I had ordered food to be delivered. Sometime, during the delivery process, my order was given to a DoorDash driver. This driver decided to take on multiple orders. She was friendly, however, incapable of handing more than one order at a time. She told us the last customer confirmed their food was correct. This couldn't be further from the truth. Nothing we received was close to our order. I wanted a refund. I called DoorDash and they claimed that it was Papa John's responsibility to issue a refund. Seems backwards, but I went with it. The rep from DoorDash called on my behalf to see if Papa John's was willing to issue the refund. This manager wanted to hear from us if we wanted a refund or in store credit. I chose a refund. What did he choose? Respect and civility. He not only said he will issue the refund, but he apologized for the inconvenience and asked if there was anything else he could help with. 6/5 Stars. Praise wholesome customer service!“