Frisch's Big Boy has servers who are reported to be nice and hardworking, with some going above and beyond to ensure customers have a pleasant dining experience. However, the restaurant has been criticized for issues such as long wait times in the drive-thru, burnt food, and understaffing. Specifically, the big boy burgers have been described as burnt, and the fries have been reported as both cold and hard to eat. Despite these issues, some customers have praised the service they received from individual servers named Kayla and Tess.
Frisch's Big Boy has servers who are reported to be nice and hardworking, with some going above and beyond to ensure customers have a pleasant dining experience. However, the restaurant has been criticized for issues such as long wait times in the drive-thru, burnt food, and understaffing. Specifically, the big boy burgers have been described as burnt, and the fries have been reported as both cold and hard to eat. Despite these issues, some customers have praised the service they received from individual servers named Kayla and Tess.