Place an order for the tavern style pizza, show up pay for my pizza and I leave no issues. The service was quite fast and the employee who helped me was quite friendly. I get out to my car and to check the pizza to make sure everything is looking good. Notice that it's not what I was expecting, I pull up the websites and take a look at the pizza described and it's not the tavern style pizza, it's a thin crust pizza. I go back inside and I ask the employee if this is correct, this looks like the thin crust pizza not a tavern style and show her and she tells me that they would normally cut the crust off to make the tavern style pizza. Upon hearing this, I didn't clarify whether it was before or after cooking, I was dumbfounded by that statement. I take the pizza and I leave. The idea that you are cutting pizza off and essentially throwing it away. If this is the common practice for the company, this is a waste and it explains why Pizza Hut really doesn't do that well anymore.
Atmosphere: 2
Food: 2
Service: 4
116 Racing
This place is horrible every time I've ever been in here.It is always been horrible.Don't go here.The foot's horrible services, horrible.When they do mess it up , they won't fix it
Atmosphere: 1
Food: 1
Service: 1
Chris Nash
Placed an order when the Store opened got there when my food was supposed to be ready, Door was locked. my food was Supposed to be ready at 12:05 they open at 10:30. Someone finally showed up at 12:10 after I call the store waiting on hold the whole time and the African American employee in a blue Kia forte cussed me out and was trying to fight me because I chuckled when he said he was just opening the store, that may be my last time there and I order from there multiple times a week, I will not be treated like that and there was no reason for it to be opened so late
Atmosphere: 1
Food: 1
Service: 1
NATI X Beast
If I could rate 0 star I absolutely would. I placed an order online through the app at 607pm. ETA was 7pm at 710 I call requesting an update as it’s New Year’s Eve and I understand they’re busy. Was told that they never got my order even though I have a confirmation email and money out of my account. Was placed on hold for over 15 minutes finally drove up to the store and the manager was extremely rude and acted like it was my fault their system went down! I asked if I could simply pick up my food and they told me I would have to pay for a new order!! Unacceptable already paid for the order for delivery and even left a tip. Currently still standing in the store waiting on a resolution from the manager……
Atmosphere: 1
Food: 1
Service: 1
Samuel Begley
Ordered a pizza and breadsticks and within ten minutes it was ready. I ordered close to closing time yet the staff was still friendly and provided a fresh product.
Atmosphere: 4
Food: 5
Service: 5
Rhonda Creech
Why are you sending people to an outsourced country to place orders ? THEY DO NOT SPEAK ENGLISH. I DO NOT UNDERSTAND THIER LANGUAGE
Service: 4
Elijah Seaboch
About a hundred other places out Pizza the Hut right now. Disappointed in employees and management, we never even got our pizza. Hire another delivery driver guys.
Atmosphere: 1
Food: 1
Service: 1
Jose Sanchez
inconsiderate management and do not seem to have good next steps in place of people calling out, at least the Marco's down the street will remake my basic order of pizza and wings. Pizza Hut? more like Pizza Hate!
Atmosphere: 1
Food: 1
Service: 1
Brayan Cortés
I've been to Pizza Huts all throughout the world. AND NEVER IN MY TRIPS, had I received such a THIRD-WORLD treatment. The management team has the assertiveness of a toddler and the problem-solving skills of a newborn. They were rude, ignorant, extremely self-entitled, and will make you regret that you even craved Pizza.
I placed an order online through the app, and 40 minutes go by and status still shows as “preparing”. I call to see if there’s any issues, and after being handed over to a manager, I am being told their driver called off and so they have to complete their deliveries through DoorDash, and are waiting for someone to pick up and accept my order. The manager had a terrible attitude, and acted as if I was somehow responsible for their lack of preparation for tonight’s service, and is annoyed at me simply asking about the order I paid for.
I then ask if my food was prepared already and they said “yes”. I ask if it would be possible for them to remake it as it wouldn’t be the most pleasant thing to eat food that’s been sitting out for over 50min at this point. She then goes to interrupt me and say “we can cancel it”, to which I agree, and she immediately does and then hangs up. I did call back and express my disappointment with the way this was handled but still, I’m not satisfied.
And so now I’m left wondering: is it my fault that their driver called off? No. Am I trying to be empathetic of the frustrating situation that is not having enough staff? Yes- which is why I called merely requesting an update and trying to work with them to find an appropriate solution. It is RIDICULOUS that knowing they don’t have a delivery driver they still accept delivery orders through the app and also they don’t even think to notify or call those who have placed orders online to let them know of them issue. I truly do believe that had I not called them first, I would’ve been left waiting for my order all night, like a kid staying up on Christmas Eve hoping to catch Santa Claus as he delivers presents, only to discover that he didn’t show up, because Rudolph called off.
I ended up ordering through Dominos and I received my order within 20 minutes. I guess someone did out pizza the hut.
Atmosphere: 1
Food: 1
Service: 1
Lydia Polania-O'Kane
Disappointing management.
Atmosphere: 1
Food: 1
Service: 1
einafets83
Ordered pizza for delivery on the app at 5:10 pm. App status said pizza was being prepared for almost an hour and a half. At 6:30 pm, I called the phone number for the store and got a call center instead of the store. Call center said they had to transfer me to the store to check the status of an existing order. I was on hold for 25 minutes before hanging up and trying another phone number. Another call center person answered and said they'd transfer me to the store. I waited on hold another 5 minutes and then decided to drive to the store.
When I arrived, the store was crazy. The woman I talked with said my order had been ready since 5:30 pm and sitting there waiting. She said they didn't know what to do with it (it was clearly delivery, placed through Pizza Hut's app). She said they didn't have a phone number to contact us (it was printed on the middle of the receipt in larger sized font than the rest of the text). She said they couldn't refund my money.
Took the pizza home but it was cold and didn't taste good. My kid refused to eat it.
Wanted to call customer service but there is no phone number for that on the receipt. Calling the number for the store only gets you a call center. Papa Johns still answers their own phones. I'll call them from now on.
Pizza Hut automated their way out of providing any service at all.
Atmosphere: 1
Food: 1
Service: 1
Keith Taylor
I ordered delivery and everything was great! I got it fast and the guy who brought it was very nice and polite! I would recommend this location!
Food: 5
Service: 5
Bobbeh Witchie
6-29-25 My lady and I have been occasional patrons to this establishment. A couple weeks ago I decided to go with getting my pizzas well done and with extra sauce. The results were better than expected. We ordered tonight and I got pepperoni extra sauce well done and it tasted EXACTLY like it did in the 90s at the pizza buffet. My first bite tonight; I was sent back to a time of POGS and coming home when the street lights came on. It was nostalgia at its finest. Thank you for your hard work everybody.
Great service and my pizza was great
Atmosphere: 5
Food: 5
Service: 5
Place an order for the tavern style pizza, show up pay for my pizza and I leave no issues. The service was quite fast and the employee who helped me was quite friendly. I get out to my car and to check the pizza to make sure everything is looking good. Notice that it's not what I was expecting, I pull up the websites and take a look at the pizza described and it's not the tavern style pizza, it's a thin crust pizza. I go back inside and I ask the employee if this is correct, this looks like the thin crust pizza not a tavern style and show her and she tells me that they would normally cut the crust off to make the tavern style pizza. Upon hearing this, I didn't clarify whether it was before or after cooking, I was dumbfounded by that statement. I take the pizza and I leave. The idea that you are cutting pizza off and essentially throwing it away. If this is the common practice for the company, this is a waste and it explains why Pizza Hut really doesn't do that well anymore.
Atmosphere: 2
Food: 2
Service: 4
This place is horrible every time I've ever been in here.It is always been horrible.Don't go here.The foot's horrible services, horrible.When they do mess it up , they won't fix it
Atmosphere: 1
Food: 1
Service: 1
Placed an order when the Store opened got there when my food was supposed to be ready, Door was locked. my food was Supposed to be ready at 12:05 they open at 10:30. Someone finally showed up at 12:10 after I call the store waiting on hold the whole time and the African American employee in a blue Kia forte cussed me out and was trying to fight me because I chuckled when he said he was just opening the store, that may be my last time there and I order from there multiple times a week, I will not be treated like that and there was no reason for it to be opened so late
Atmosphere: 1
Food: 1
Service: 1
If I could rate 0 star I absolutely would. I placed an order online through the app at 607pm. ETA was 7pm at 710 I call requesting an update as it’s New Year’s Eve and I understand they’re busy. Was told that they never got my order even though I have a confirmation email and money out of my account. Was placed on hold for over 15 minutes finally drove up to the store and the manager was extremely rude and acted like it was my fault their system went down! I asked if I could simply pick up my food and they told me I would have to pay for a new order!! Unacceptable already paid for the order for delivery and even left a tip. Currently still standing in the store waiting on a resolution from the manager……
Atmosphere: 1
Food: 1
Service: 1
Ordered a pizza and breadsticks and within ten minutes it was ready. I ordered close to closing time yet the staff was still friendly and provided a fresh product.
Atmosphere: 4
Food: 5
Service: 5
Why are you sending people to an outsourced country to place orders ?
THEY DO NOT SPEAK ENGLISH. I DO NOT UNDERSTAND THIER LANGUAGE
Service: 4
About a hundred other places out Pizza the Hut right now. Disappointed in employees and management, we never even got our pizza. Hire another delivery driver guys.
Atmosphere: 1
Food: 1
Service: 1
inconsiderate management and do not seem to have good next steps in place of people calling out, at least the Marco's down the street will remake my basic order of pizza and wings. Pizza Hut? more like Pizza Hate!
Atmosphere: 1
Food: 1
Service: 1
I've been to Pizza Huts all throughout the world. AND NEVER IN MY TRIPS, had I received such a THIRD-WORLD treatment. The management team has the assertiveness of a toddler and the problem-solving skills of a newborn.
They were rude, ignorant, extremely self-entitled, and will make you regret that you even craved Pizza.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I placed an order online through the app, and 40 minutes go by and status still shows as “preparing”. I call to see if there’s any issues, and after being handed over to a manager, I am being told their driver called off and so they have to complete their deliveries through DoorDash, and are waiting for someone to pick up and accept my order. The manager had a terrible attitude, and acted as if I was somehow responsible for their lack of preparation for tonight’s service, and is annoyed at me simply asking about the order I paid for.
I then ask if my food was prepared already and they said “yes”. I ask if it would be possible for them to remake it as it wouldn’t be the most pleasant thing to eat food that’s been sitting out for over 50min at this point. She then goes to interrupt me and say “we can cancel it”, to which I agree, and she immediately does and then hangs up. I did call back and express my disappointment with the way this was handled but still, I’m not satisfied.
And so now I’m left wondering: is it my fault that their driver called off? No. Am I trying to be empathetic of the frustrating situation that is not having enough staff? Yes- which is why I called merely requesting an update and trying to work with them to find an appropriate solution. It is RIDICULOUS that knowing they don’t have a delivery driver they still accept delivery orders through the app and also they don’t even think to notify or call those who have placed orders online to let them know of them issue. I truly do believe that had I not called them first, I would’ve been left waiting for my order all night, like a kid staying up on Christmas Eve hoping to catch Santa Claus as he delivers presents, only to discover that he didn’t show up, because Rudolph called off.
I ended up ordering through Dominos and I received my order within 20 minutes. I guess someone did out pizza the hut.
Atmosphere: 1
Food: 1
Service: 1
Disappointing management.
Atmosphere: 1
Food: 1
Service: 1
Ordered pizza for delivery on the app at 5:10 pm. App status said pizza was being prepared for almost an hour and a half. At 6:30 pm, I called the phone number for the store and got a call center instead of the store. Call center said they had to transfer me to the store to check the status of an existing order. I was on hold for 25 minutes before hanging up and trying another phone number. Another call center person answered and said they'd transfer me to the store. I waited on hold another 5 minutes and then decided to drive to the store.
When I arrived, the store was crazy. The woman I talked with said my order had been ready since 5:30 pm and sitting there waiting. She said they didn't know what to do with it (it was clearly delivery, placed through Pizza Hut's app). She said they didn't have a phone number to contact us (it was printed on the middle of the receipt in larger sized font than the rest of the text). She said they couldn't refund my money.
Took the pizza home but it was cold and didn't taste good. My kid refused to eat it.
Wanted to call customer service but there is no phone number for that on the receipt. Calling the number for the store only gets you a call center. Papa Johns still answers their own phones. I'll call them from now on.
Pizza Hut automated their way out of providing any service at all.
Atmosphere: 1
Food: 1
Service: 1
I ordered delivery and everything was great! I got it fast and the guy who brought it was very nice and polite! I would recommend this location!
Food: 5
Service: 5
6-29-25 My lady and I have been occasional patrons to this establishment. A couple weeks ago I decided to go with getting my pizzas well done and with extra sauce. The results were better than expected. We ordered tonight and I got pepperoni extra sauce well done and it tasted EXACTLY like it did in the 90s at the pizza buffet. My first bite tonight; I was sent back to a time of POGS and coming home when the street lights came on. It was nostalgia at its finest. Thank you for your hard work everybody.
Atmosphere: 5
Food: 5
Service: 5
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