I had my zero turn stander picked up 11 months ago. My dog chewed up the wiring harness. I figured let someone who fixes these things fix it. All last summer I was forced to walk off an acre with a walking mower. I called weekly to get the status on my mower. As of today 3/8/2024. Almost a year later they still have my mower and I paid the repair bill months ago. Hard to keep a positive out look after so long.
DuraMaxRoad
decent products but not good people. management hired a tow truck to move cars parked in a shared lot, Tow truck driver was rude and disrespectful to my wife for no reason. She watched management / employees of ag-pro come out and celebrate the fact that the truck driver was able to inconveinience so many patrons of neighboring business. Will not be giving Ag-pro my business anymore nor will my friends. Go to Hilliard lawn and garden were they still appreciate their neighbors.
Melisa Henry
They have everything you need and knowledgeable.
'Lia Mooney-Javadi
I was with a little boy who likes tractors about as much as everything else in the world. They gave him a farmer hat and he was absolutely delighted with it.
Bryant Bailey
On a Saturday, On google they said they are open at 730am and they're clearly not.
jeremiah franz
Desk person was very helpful
Elizabeth Hamrick
Waited two days Friday and Monday all day long for them to pick up tractor for repair. Poor communication and when asked where they were they gave a trumped up story saying that they got a flat tire. In this day of modern communication they could have called or texted ahead of time and let us know as soon as possible that they were not going to make it. Very inconvenient. No matter the response there was no clear communication up front. I have been a repeat customer and don't finance.
edward quijada
Parts department was very helpful very nice people will always come back for any needs
Laura Lunder
Amazing service. These guys are the best!
Timothy Sullivan
I felt incredibly ripped off when charged $58 last week by service dept to sharpen 3 chain saw chains! First, I was quoted "~$11 each" when I dropped them off the week before. When I picked them up and heard the total, I raised a fuss with the guy at the service counter, but clearly he didn't get it - something on the bill about a minimum shop time of 0.5 hours, and blah blah blah. I honestly should have left the chains with them and not pulled out my card (as I've been known to do, when I have the leverage, but I was distracted with a phone call), because for that kind of money I could buy two brand new Stihl-spec chains or 3 or more good quality aftermarket chains (which are probably still better than re-sharpened old ones). I doubt the service dept at Ag Pro Hilliard has considered those good competitive forces. [By the way, Ace Hardware charges $10 to sharpen a chain.]I was in a hurry, so I called back a few minutes later and talked to the Service manager. He said he would look into it, but "had a meeting for a few hours". 11 days later...crickets.This place did not demonstrate great customer service before, but now as Ag-Pro, they are really horrible. I've dropped >$10k here over the years (equipment and service), but I'm smarter now.
The whole process was super easy. Even before I decided to buy Ian answered 100 different questions without hesitation. I also had my five year old son with me who they were not bothered by at all. I always appreciate when people go out of their way to interact and be friendly with my children.
Steve Boone
My experience at Ag-Pro in Hilliard was extremely pleasant. I went in knowing that I wanted a riding lawn mower for my home. However, I didn't know what exactly I wanted. Ian Higgins, a sales representative at the store, welcomed me when I first walked in. From there he showed me all of the different mowers that were available, and helped me find the right fit for my needs, and for my budget. Ian personally delivered my mower to my house, and even walked me through all of the operating functions. Needless to say, I look forward to doing business again with Ag-Pro. If you are in the market for a mower (or a tractor), check out this location, and stop in and ask for Ian!
Olivia VanDehey
We just purchased a mower and Caleb was our sales guy. He made the whole process smooth and easy to understand with no issues. I hope we’re as happy with the mower as we are with the purchasing process.
ron zimmerman
We bought a new 35 g excavator and we had hose leak and washer pump went out the machine is like new they wanted to charge me to come to our shop to fix of we would have to take it to them which we wasnt never told about how they do warranty and they did send guy out to fix hose under warranty and they didnt have washer pump and they want to charge me to come back out to fix the pump when it comes in and if they send us the pump and we install its not covered under warranty and if it breaks again we have to pay for the part not very good business on brand new equipment if we was aware of this we would have bought a different brand not john deer just beeware of buying a new piece of equipment warranty is not very good. You should tell customers that if u have to go out to their location and replace pRts under warranty when their machine was bought brand new. For the price we paid for this machine and we shouldn't have to start putting money out of our pocket or waste our time and fuel to take to your shop. In order to replace defective parts in tje new machine . they did the hose replacement but the washer pump was bad and its under warranty and u wanted to charge be to come back out and install. We installed and now they pump has not warranty piss poor warranty for the cost of the new machines like I said if we know the warranty was like that we would have went some were else and bought a sifferent machine we will not recommend any of our contractors to purchase john deer equipment.
M
Ag Pro Hilliard, Ohio is by far the best Equipment company I have done business with in many years. Ian Higgins was my salesman & wow I have tell you he is 1st class honest, dedicated, thorough individual. He contacted, communicated, followed up in all aspects of customer service with the Cooperate office to assure I was satisfied & pleased. He went out of his way to get me the equipment I wanted & didn't stop until he found it. He accomplished for me what several other competitive product dealerships couldn't do in finding my equipment and making it happen. It is very hard to find that type of equipment salespeople and thanks I really appreciate it. Ian you have really impressed me with your abilities in putting the customer 1st and making all this happen. Seems like these days it takes so much to get any thing done. The Ag Pro team at Hilliard Ohio & the Corporate team & everyone thanks & greatly appreciated for all the efforts. Ag Pro is an amazing company & really care about its customers for sure.
I had my zero turn stander picked up 11 months ago. My dog chewed up the wiring harness. I figured let someone who fixes these things fix it. All last summer I was forced to walk off an acre with a walking mower. I called weekly to get the status on my mower. As of today 3/8/2024. Almost a year later they still have my mower and I paid the repair bill months ago. Hard to keep a positive out look after so long.
decent products but not good people. management hired a tow truck to move cars parked in a shared lot, Tow truck driver was rude and disrespectful to my wife for no reason. She watched management / employees of ag-pro come out and celebrate the fact that the truck driver was able to inconveinience so many patrons of neighboring business. Will not be giving Ag-pro my business anymore nor will my friends. Go to Hilliard lawn and garden were they still appreciate their neighbors.
They have everything you need and knowledgeable.
I was with a little boy who likes tractors about as much as everything else in the world. They gave him a farmer hat and he was absolutely delighted with it.
On a Saturday, On google they said they are open at 730am and they're clearly not.
Desk person was very helpful
Waited two days Friday and Monday all day long for them to pick up tractor for repair. Poor communication and when asked where they were they gave a trumped up story saying that they got a flat tire. In this day of modern communication they could have called or texted ahead of time and let us know as soon as possible that they were not going to make it. Very inconvenient. No matter the response there was no clear communication up front. I have been a repeat customer and don't finance.
Parts department was very helpful very nice people will always come back for any needs
Amazing service. These guys are the best!
I felt incredibly ripped off when charged $58 last week by service dept to sharpen 3 chain saw chains! First, I was quoted "~$11 each" when I dropped them off the week before. When I picked them up and heard the total, I raised a fuss with the guy at the service counter, but clearly he didn't get it - something on the bill about a minimum shop time of 0.5 hours, and blah blah blah. I honestly should have left the chains with them and not pulled out my card (as I've been known to do, when I have the leverage, but I was distracted with a phone call), because for that kind of money I could buy two brand new Stihl-spec chains or 3 or more good quality aftermarket chains (which are probably still better than re-sharpened old ones). I doubt the service dept at Ag Pro Hilliard has considered those good competitive forces. [By the way, Ace Hardware charges $10 to sharpen a chain.]I was in a hurry, so I called back a few minutes later and talked to the Service manager. He said he would look into it, but "had a meeting for a few hours". 11 days later...crickets.This place did not demonstrate great customer service before, but now as Ag-Pro, they are really horrible. I've dropped >$10k here over the years (equipment and service), but I'm smarter now.
Restaurantji Recommends
The whole process was super easy. Even before I decided to buy Ian answered 100 different questions without hesitation. I also had my five year old son with me who they were not bothered by at all. I always appreciate when people go out of their way to interact and be friendly with my children.
My experience at Ag-Pro in Hilliard was extremely pleasant. I went in knowing that I wanted a riding lawn mower for my home. However, I didn't know what exactly I wanted. Ian Higgins, a sales representative at the store, welcomed me when I first walked in. From there he showed me all of the different mowers that were available, and helped me find the right fit for my needs, and for my budget. Ian personally delivered my mower to my house, and even walked me through all of the operating functions. Needless to say, I look forward to doing business again with Ag-Pro. If you are in the market for a mower (or a tractor), check out this location, and stop in and ask for Ian!
We just purchased a mower and Caleb was our sales guy. He made the whole process smooth and easy to understand with no issues. I hope we’re as happy with the mower as we are with the purchasing process.
We bought a new 35 g excavator and we had hose leak and washer pump went out the machine is like new they wanted to charge me to come to our shop to fix of we would have to take it to them which we wasnt never told about how they do warranty and they did send guy out to fix hose under warranty and they didnt have washer pump and they want to charge me to come back out to fix the pump when it comes in and if they send us the pump and we install its not covered under warranty and if it breaks again we have to pay for the part not very good business on brand new equipment if we was aware of this we would have bought a different brand not john deer just beeware of buying a new piece of equipment warranty is not very good. You should tell customers that if u have to go out to their location and replace pRts under warranty when their machine was bought brand new. For the price we paid for this machine and we shouldn't have to start putting money out of our pocket or waste our time and fuel to take to your shop. In order to replace defective parts in tje new machine . they did the hose replacement but the washer pump was bad and its under warranty and u wanted to charge be to come back out and install. We installed and now they pump has not warranty piss poor warranty for the cost of the new machines like I said if we know the warranty was like that we would have went some were else and bought a sifferent machine we will not recommend any of our contractors to purchase john deer equipment.
Ag Pro Hilliard, Ohio is by far the best Equipment company I have done business with in many years. Ian Higgins was my salesman & wow I have tell you he is 1st class honest, dedicated, thorough individual. He contacted, communicated, followed up in all aspects of customer service with the Cooperate office to assure I was satisfied & pleased. He went out of his way to get me the equipment I wanted & didn't stop until he found it. He accomplished for me what several other competitive product dealerships couldn't do in finding my equipment and making it happen. It is very hard to find that type of equipment salespeople and thanks I really appreciate it. Ian you have really impressed me with your abilities in putting the customer 1st and making all this happen. Seems like these days it takes so much to get any thing done. The Ag Pro team at Hilliard Ohio & the Corporate team & everyone thanks & greatly appreciated for all the efforts. Ag Pro is an amazing company & really care about its customers for sure.