Chipotle Mexican Grill

1835 Hilliard Rome Rd, Hilliard
(614) 921-8206

Recent Reviews

Nick McKean

Pictures speak for themselves, this is how we removed it from the bag. The weight difference was noticeable at pick up. I eat at Chipotle 3-6 times a month, and I will not be going to this location for a while. Unacceptable.Bowl was ordered as x2 Chicken & x2 rice

Atmosphere: 1

Food: 1

Service: 4

Patrick Colborn (TheSeeker777)

My rice was not fully cooked. And the tomatoes had the stem diced up alone with tomatoes.As for all Chipotle locations, I do not understand why only forks are being left out and no spoon? I have to ask for a spoon. The only thing that a person might use a spoon there, is for a salad. Everything else, a spoon would be the right utensil to use.

Atmosphere: 4

Food: 1

Service: 3

Recommended dishes: Bowl

Kamron Kesler

Tasted weird Saturday night. The brisket is seasoned strangely, and was very burnt and very chewy. Tomatoes had a unfresh taste.

Atmosphere: 5

Food: 1

Service: 5

Recommended dishes: Bowl

Megan Roof

Seriously?? Placed order for pickup, I’m going to let these pictures speak for themselves…

Rick Dailey

Just had my first ever purchase/consumption of Chipotle. Unbelievable you say? It is a fact. So, in full disclosure & honesty, I do not have any prior experience with this location, or any other Chipotle location, by which I can provide comparison regarding this experience & this locations performance. I did order & had the order delivered. I live within about three (yes, 3) minutes of the location discussed here.I had laid down on the couch after work and fell asleep. Upon awakening, looking at my watch I decided ordering would be faster than trying to fix something at home....allowing me to eat, brush my teeth...and clearly in need of sleep...go to bed in an effort to find the sleep that mugged me after getting off work!I ordered, tracked it, which all went well, timely, and efficiently. Doordash delivered from pickup to my door within the expected timeframe given my living proximity to this Chipotle location. Remember my disclaimer...first Chipotle experience; that in mind, I ordered a burrito rather than a bowl. Perhaps the rice in my burrito was supposed to be Al dente....very Al dente? I'm not saying the rice was out of the bag dry, crunchy like grape nuts when chewed dry, but it was just slightly to the underside of that rating on a "how dry was it" scale. Maybe they soaked the rice in water a few minutes the day before with the expectation the moisture & room temperature food wrapped with it in the burrito would finish preparing the rice. It did not.I hesitated adding the rice for fear it would be used for bulk, as though extra amounts of the world's most abundant staple, rice, would hide the fact the restaurant employees failed to add the more expensive beef & chicken ordered & expected!Remember, this is a raw review as a "first time" Chipotle customer. I have no prior experience to help me compare, contrast, and rate this food. Yet, the food did nothing to help me form a positive memory of it, nor build a foundation of desire to seek aother opportunity to try it.If Chipotle reaches out and tells me the rice is supposed to be that way...this Chipotle experience will find it's way as an "already checked off" item on my non-existent Bucket List.

Food: 3

Valeriya Khodjaeva

The “powerpuff girls” are the reason I go to this Chipotle. The realest duo in the

Atmosphere: 5

Food: 5

Service: 5

Drew f

The 2 girls that work on the line aka powerpuff girls are efficient and get the line moving great. Super friendly as

Atmosphere: 5

Food: 5

Service: 5

mike jackson

Food was great and delicious and quick

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Bowl with White Rice Cheese Sour Cream and Hot Sauce, Steak, Bowl

Unique Arya

The cleanest Chipotle I’ve ever been to. Came here after a long day at work in hopes to get dinner. The two females up front were nothing but caring, efficient, and extremely interactive. They deserve a raise! They were cheerful, despite the attitude coming from what I hope was NOT the manager. I would definitely be returning to this chipotle, I hope to have this same experience at other chipotles as well!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Steak, Chip, Queso

Cameron Stauffer

Hands down the best Chipotle experience I've had. The Powerpuff girls were nothing but sweet to us the second we walked into the door, through the ordering process, and at checkout! They were extremely accommodating and knowledgeable about the different options at hand. Extremely friendly, and would definitely come back for a similar experience! I had to add the fact that the food was truly incredible as well. Tried the brisket as well for the first time and it was amazing.Parking: Plenty of parkingKid-friendliness: Specific kid friendly entrees available.Wheelchair accessibility: There's no difference in elevation from the ground to the entrance.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Pinto or Black Beans, Steak, Chip, Queso, Large Chips & Large Guacamole, Chips & Guacamole, Bowl, Chips & Queso, Large Queso & Large Chips, Tacos

Michael DaPore

What I assume was the manager yelled at another employee to check me out at the register, they were in the middle of cleaning the dining area. And the person that yelled didn't look very busy to me, and the placed did not have alot of customers at that time. The lady that checked me out was very nice and a pleasant person to deal with. And hopefully the bathroom vent get some attention it doesn't look like it's ever been cleaned.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Burrito Bowl

Jenna Littler

I always go to this locations amd its usually good but today i went and got a chicken bowl. Everything was good except the white rice was way over cooked.it felt like i was eating mash potatoes instead. I got this on my way to work so theres nothing i can do. Wont be back at least for a while. Idk how they still decided to sell that rice. Just mushed up rice. Gross.

Atmosphere: 5

Food: 1

Service: 5

Christopher Boatman

Typical for a Chipotle. I like

Atmosphere: 3

Food: 3

Service: 3

Lynda Sherman

What a bunch of immature individuals who give me no hope for the future.I ordered a veggie burrito, walked in. Also ordered a few other items. The walk in line was out of guacamole. However, the takeout facility had guacamole. They were not going to give me guacamole. It comes with my burrito. I want guacamole. I asked, if I ordered it online would I get guacamole. They said yes. I said so you would rather me order it online to get guacamole, then to give me a side of guacamole to add to my burrito which it automatically comes with it as a veggie burrito and it was already made. It was simple math. Very simple math. But several of them could not comprehend the situation. I ordered it online. Stood in front of them. Got my guacamole. Pray for them! It's always the customer service that ruins a place.

Atmosphere: 1

Food: 4

Service: 1

Christian Thomas

Food is great, although this restaurant loves to close the lobby door early, even after they advertise to stay open until 11

Atmosphere: 3

Food: 5

Service: 2

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