Placed a mobile order to avoid any confusion, which was obviously a mistake. Literally ordered two 3-piece meals, nothing fancy. Got in the drive thru line with two people ahead of us, nobody inside waiting. They asked my name 3 times on the mobile order at the speaker, then the woman said a completely different name when I pulled around to the first window, obviously confused somehow. She told me to wait at the second window. Sat there for at least 10 minutes with no service or acknowledgement of any kind while at least 5 other cars came up behind us and got food and left. After a while of literally nobody else coming through the drive through, I finally pulled around and asked if maybe they forgot us. Was told in an annoyed tone that they were “about to bring it out” but were waiting on the strawberry biscuits. (We didn’t order strawberry biscuits). Pulled back around to the window as instructed and said we didn’t order strawberry biscuits and was angrily handed a bag of food by a woman who yelled “You’re welcome” at me. Look if there’s a mistake or delay, just say that. Don’t make me wait without acknowledging me for 10+ mins and then get rude when I politely ask what’s going on.
Atmosphere: 1
Food: 5
Service: 1
Jeffrey Tate
Nobody working the front counter to take orders. Lots of people at the counter waiting for their food. Just left after standing there 20 minutes.
Atmosphere: 2
Service: 1
Preston Gaines
We ambled in on Saturday the 28th for lunch with a group of 13 teens who were hungry from doing a game show battle room in the same shopping center. I wish I had gotten the name of the counter worker, because she was super kind, energetic, and ready to take the massive orders we had. Everything was accurate, the manager came out as our food was coming and assured us if we found something wrong they would be happy make it right. Usually places sigh when a large group walks in, they looked genuinely happy to have us.I had never been to a Popeyes before, but the food was good for fast food, the location was clean, and the staff made me want to go back.
Atmosphere: 5
Food: 5
Service: 5
Ryder McCoy
I’ve had Popeyes many times and enjoyed it, but when I decided to go to this Popeyes for my lunch break I spent my whole lunch break in the drive threw and didn’t get helped at all so I just ended up leaving
Atmosphere: 1
Food: 3
Service: 1
Conner Adams
Got everything wrong we waited for 15 minutes in the drive thru and they wanted the food that we had to give back
Atmosphere: 1
Food: 3
Service: 1
Steve Fontaine
Took the kids and Grandma to the new Mill Run location for my first trip ever to Popeyes yesterday evening. First, the shorter lady running the register was fantastic, so I'm surprised to see so many bad comments on their service. She was super patient taking our indecisive orders and even comped our drinks for no reason at all--just to help us out.The food was pretty meh overall. It was all warm and the fries were solid, but we got a family bundle of spicy tenders which were decidedly almost spice-free. The chicken was moist, but the thick, dry, crunchy coating on the chicken made it all taste dry and bland. No idea if every location is like that, though. My son had a blackened chicken sandwich and said it was better than the tenders.If I go back it will be to try a sandwich. Probably won't be getting tenders here again.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chicken Sandwich, Cajun Fries
Craig Decker
Yummy food
Atmosphere: 5
Food: 5
Service: 5
sprint
The food was great and got there really fast will be visiting
Atmosphere: 5
Food: 4
Service: 5
Buster Clark
Amazing food and the service is the best , the store is kept very clean.. prices are reasonable..
This location is absolute garbage. Don’t even bother ordering on the app- you will wait 2-3 times as long to get your food than if you simply went to the establishment.
Atmosphere: 1
Food: 4
Service: 1
Ratul Ahmed
Waited in the drive through for 15 minutes. Are there any employees hired to actually work this restaurant?
Atmosphere: 2
Food: 2
Service: 1
Danny Lawson
Nuggets were hard and kinda cold. I never got sauce or straw. The staff is trying to move fast which is appreciated, but they're rushing customers too which isn't great.
Food: 2
Service: 3
Jessica Williams
Very friendly staff food was nice and hot
Brian Whitton
I love their fried chicken and mashed potatoes. I don't mind the gravy being a little lumpy, but if that isn't your thing then you might be happier with a different side dish.
Placed a mobile order to avoid any confusion, which was obviously a mistake. Literally ordered two 3-piece meals, nothing fancy. Got in the drive thru line with two people ahead of us, nobody inside waiting. They asked my name 3 times on the mobile order at the speaker, then the woman said a completely different name when I pulled around to the first window, obviously confused somehow. She told me to wait at the second window. Sat there for at least 10 minutes with no service or acknowledgement of any kind while at least 5 other cars came up behind us and got food and left. After a while of literally nobody else coming through the drive through, I finally pulled around and asked if maybe they forgot us. Was told in an annoyed tone that they were “about to bring it out” but were waiting on the strawberry biscuits. (We didn’t order strawberry biscuits). Pulled back around to the window as instructed and said we didn’t order strawberry biscuits and was angrily handed a bag of food by a woman who yelled “You’re welcome” at me. Look if there’s a mistake or delay, just say that. Don’t make me wait without acknowledging me for 10+ mins and then get rude when I politely ask what’s going on.
Atmosphere: 1
Food: 5
Service: 1
Nobody working the front counter to take orders. Lots of people at the counter waiting for their food. Just left after standing there 20 minutes.
Atmosphere: 2
Service: 1
We ambled in on Saturday the 28th for lunch with a group of 13 teens who were hungry from doing a game show battle room in the same shopping center. I wish I had gotten the name of the counter worker, because she was super kind, energetic, and ready to take the massive orders we had. Everything was accurate, the manager came out as our food was coming and assured us if we found something wrong they would be happy make it right. Usually places sigh when a large group walks in, they looked genuinely happy to have us.I had never been to a Popeyes before, but the food was good for fast food, the location was clean, and the staff made me want to go back.
Atmosphere: 5
Food: 5
Service: 5
I’ve had Popeyes many times and enjoyed it, but when I decided to go to this Popeyes for my lunch break I spent my whole lunch break in the drive threw and didn’t get helped at all so I just ended up leaving
Atmosphere: 1
Food: 3
Service: 1
Got everything wrong we waited for 15 minutes in the drive thru and they wanted the food that we had to give back
Atmosphere: 1
Food: 3
Service: 1
Took the kids and Grandma to the new Mill Run location for my first trip ever to Popeyes yesterday evening. First, the shorter lady running the register was fantastic, so I'm surprised to see so many bad comments on their service. She was super patient taking our indecisive orders and even comped our drinks for no reason at all--just to help us out.The food was pretty meh overall. It was all warm and the fries were solid, but we got a family bundle of spicy tenders which were decidedly almost spice-free. The chicken was moist, but the thick, dry, crunchy coating on the chicken made it all taste dry and bland. No idea if every location is like that, though. My son had a blackened chicken sandwich and said it was better than the tenders.If I go back it will be to try a sandwich. Probably won't be getting tenders here again.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chicken Sandwich, Cajun Fries
Yummy food
Atmosphere: 5
Food: 5
Service: 5
The food was great and got there really fast will be visiting
Atmosphere: 5
Food: 4
Service: 5
Amazing food and the service is the best , the store is kept very clean.. prices are reasonable..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Popeyes Nuggets
Food warm and acceptable.Customer service lacking as stated in other reviews.Popeyes in Dublin better arm and customer service.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Signature Chicken Combo
Restaurantji Recommends
This location is absolute garbage. Don’t even bother ordering on the app- you will wait 2-3 times as long to get your food than if you simply went to the establishment.
Atmosphere: 1
Food: 4
Service: 1
Waited in the drive through for 15 minutes. Are there any employees hired to actually work this restaurant?
Atmosphere: 2
Food: 2
Service: 1
Nuggets were hard and kinda cold. I never got sauce or straw. The staff is trying to move fast which is appreciated, but they're rushing customers too which isn't great.
Food: 2
Service: 3
Very friendly staff food was nice and hot
I love their fried chicken and mashed potatoes. I don't mind the gravy being a little lumpy, but if that isn't your thing then you might be happier with a different side dish.
Food: 4
Service: 5
Recommended dishes: Signature Chicken Combo