I had a great experience here despite a little hiccup. The kitchen ran out of rice and my order ended up taking much longer than expected. But the staff was upfront, very apologetic, and made it right. Mistakes happen, and I really appreciate when a restaurant owns up to it and takes care of their customers. I’ll definitely be coming back! Also super good food. Good job Barrio Tacos.
Atmosphere: 5
Food: 5
Service: 5
Eve Muzic
I have never been one to write a nasty review, but if I could give less stars than one I absolutely would. In the past I have had nothing but good experiences with this location, quick service, delicious food, however, on Sunday we had the worst experience.
We arrived a little past 11, right when they opened. Our server was lovely, no complaints there. First we got our appetizer, it was ice cold, but we figured maybe it was something they served cold, and it still tasted okay, so we didn't say anything. Then it took us about a half an hour to get our drinks, again not a big deal. Then an additional 30-45 minutes for our food to come out. It comes, and it is also ice cold. I asked the waitress if they could just heat it up for us or bag it to go. She said of course and got the manager who decided to give us about 10 percent off. The manager then brings us our food in separate bags that are stapled shut and have our names on them.
This should be the end of the story, but I got home and my food was switched with my friend's. So I called and asked if they would be willing to remake it, they said of course, and that they would issue me a refund. So I go on my lunch hour and I explain the situation to the host and ask if it going to take a long time for you to remake it, I only have an hour for lunch and if it is going to be a long wait I would rather just leave and get something else since I am already getting a refund. She says she will have them rush it. A half an hour later and I still have not gotten my food. I ask, and the girl goes and gets it, but doesn't bring me my drink and says we can go make it, but I have already waited a half hour and I have to leave or I will have no time to eat the remade food. So I bring the food to my car and open it, and it is cold AGAIN. Additionally, my side order of bacon came with one piece instead of the two it is supposed to. And I pulled a massive black hair out of the tacos, my own is blonde so I am confident it is not mine.
I will never be returning to this location. I am disgusted and disappointed in Kent Barrio and hope they will do better in the future.
Atmosphere: 3
Food: 1
Service: 4
Morgan Resch
Waited 40 minutes to be seated while parties who came in after us got seated. Then we sat for 10 minutes at the table without a server coming to greet us so we contacted the hostess to inquire and she personally went and got us waters. 10 minutes later the server finally came over, introduced herself, and told us she “didn’t realize we had sat in her section”. She took our drink and food order at that time, including a side of guac for the chips, because we had already been there a total of almost an hour. She brought our chips quickly but the bar drinks took forever to come and 2/3 drink orders were wrong despite us mentioning the drink name at least 3-4 times to confirm she got it right and she forgot our guac and we had to wave her down and ask again for it after we had already eaten a whole basket of chips without it. She never once came back to refill our waters or check on us while we waited for the food. We got our food order after being there for a total of an HOUR and 45 MINUTES. The server didn’t even bring us the food, someone from the kitchen did, and he refilled our waters for us too because we asked. He also checked us out because at that point we needed to leave so we asked for our checks when the food came out. We quickly ate our food and left and our server never came back out to apologize for any of the inconveniences. She was face to face with us a total of 3 times during the 2 hours we were there. Also, one person in our party got her order refunded but the rest of us didn’t?? Not to mention it was hotter than hell in there and we didn’t even have water to cool us down. My group and I will gladly never return to this location.
Atmosphere: 1
Food: 4
Service: 1
Joseph Davis
We have been to this location 10+ times. The last 2 times we have been here, the service has gone downhill. It took over an hour and 20 minutes to get our food. The food (taco shells and meat were burnt). I would not recommend this place to anyone. This place will be closed in 2 years.
Atmosphere: 3
Food: 2
Service: 1
Kristy Jones
Always shutting off online to-go orders
Donnie Bindus
Love the food, love the service. Love the drinks great place to go.
Atmosphere: 5
Food: 5
Service: 5
Jenny M.
Hero of the Land, July taco, amazing!
Atmosphere: 5
Food: 5
Service: 5
Richard Jonnson
So good!! Mmmmmmm!! #yummersmoment
Atmosphere: 5
Food: 5
Service: 5
Tiffany Asente
We had an atypical experience tonight at Barrio. It took 30 minutes longer than the time promised for our takeout order. We got the food home and it was cold and we were missing chips that came with our 3amigos appetizer. So we had to go back out to the store to buy tortilla chips for our dips. We’ve never had this happen here before. I called the restaurant and spoke to a manager, Madison. She was wonderful which is why I’m giving the 4 star review even when everything was wrong. She was very customer focused and did everything she could to make it right for us. She did a great job and a great job shouldn’t go unnoticed!
Atmosphere: 3
Food: 2
Service: 5
Mark Pilkenroth
Making tacos the way I want, and they taste great? Yep!
First timer!!!! Loved er'thing about it!!! Next time I'll come hungry!!!! One taco 🌮 and it was over for me! Should've gotten a to go!!
Atmosphere: 5
Food: 4
Service: 5
James Woods
First time there me and my went there for a quick bowl for dinner....was not so quick at all ... Only two tables in the whole place. And 4 ppl at the bar including us ... It took ONE HOUR to get a skimpy rice bowl... U make someone wait an hour for an assembled dish with premade ready to go stuff and then BARELY put anything in it? Said they had to cook rice which takes 20-30 minutes at most so I have no idea what was going on. Tried to pass some feedback to the kitchen and the bartender threw it away so I guess she must also be ok with the crappy kitchen service... Seems like Nobody with experience is in charge here...
Atmosphere: 2
Food: 2
Service: 2
Diane Lay
Just amazing food and drinks!!
Had a fish taco, amazing Had the chipotle chicken taco, amazing Chips and salsa and guacamole, amazing Black beans, so very good!!
Pomegranate and blood orange margaritas, so amazing!!!
Check out this place for sure
Atmosphere: 5
Food: 5
Service: 5
KNEES
The second dining area with the windows all around was incredibly hot!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Build Your Tacos
Kristin G
The tacos that I created were good, but the other person ordered the special tacos and felt it tasted like Taco Bell.
I had a great experience here despite a little hiccup. The kitchen ran out of rice and my order ended up taking much longer than expected. But the staff was upfront, very apologetic, and made it right. Mistakes happen, and I really appreciate when a restaurant owns up to it and takes care of their customers. I’ll definitely be coming back! Also super good food. Good job Barrio Tacos.
Atmosphere: 5
Food: 5
Service: 5
I have never been one to write a nasty review, but if I could give less stars than one I absolutely would. In the past I have had nothing but good experiences with this location, quick service, delicious food, however, on Sunday we had the worst experience.
We arrived a little past 11, right when they opened. Our server was lovely, no complaints there. First we got our appetizer, it was ice cold, but we figured maybe it was something they served cold, and it still tasted okay, so we didn't say anything. Then it took us about a half an hour to get our drinks, again not a big deal. Then an additional 30-45 minutes for our food to come out. It comes, and it is also ice cold. I asked the waitress if they could just heat it up for us or bag it to go. She said of course and got the manager who decided to give us about 10 percent off. The manager then brings us our food in separate bags that are stapled shut and have our names on them.
This should be the end of the story, but I got home and my food was switched with my friend's. So I called and asked if they would be willing to remake it, they said of course, and that they would issue me a refund. So I go on my lunch hour and I explain the situation to the host and ask if it going to take a long time for you to remake it, I only have an hour for lunch and if it is going to be a long wait I would rather just leave and get something else since I am already getting a refund. She says she will have them rush it. A half an hour later and I still have not gotten my food. I ask, and the girl goes and gets it, but doesn't bring me my drink and says we can go make it, but I have already waited a half hour and I have to leave or I will have no time to eat the remade food. So I bring the food to my car and open it, and it is cold AGAIN. Additionally, my side order of bacon came with one piece instead of the two it is supposed to. And I pulled a massive black hair out of the tacos, my own is blonde so I am confident it is not mine.
I will never be returning to this location. I am disgusted and disappointed in Kent Barrio and hope they will do better in the future.
Atmosphere: 3
Food: 1
Service: 4
Waited 40 minutes to be seated while parties who came in after us got seated. Then we sat for 10 minutes at the table without a server coming to greet us so we contacted the hostess to inquire and she personally went and got us waters. 10 minutes later the server finally came over, introduced herself, and told us she “didn’t realize we had sat in her section”. She took our drink and food order at that time, including a side of guac for the chips, because we had already been there a total of almost an hour. She brought our chips quickly but the bar drinks took forever to come and 2/3 drink orders were wrong despite us mentioning the drink name at least 3-4 times to confirm she got it right and she forgot our guac and we had to wave her down and ask again for it after we had already eaten a whole basket of chips without it. She never once came back to refill our waters or check on us while we waited for the food. We got our food order after being there for a total of an HOUR and 45 MINUTES. The server didn’t even bring us the food, someone from the kitchen did, and he refilled our waters for us too because we asked. He also checked us out because at that point we needed to leave so we asked for our checks when the food came out. We quickly ate our food and left and our server never came back out to apologize for any of the inconveniences. She was face to face with us a total of 3 times during the 2 hours we were there. Also, one person in our party got her order refunded but the rest of us didn’t?? Not to mention it was hotter than hell in there and we didn’t even have water to cool us down. My group and I will gladly never return to this location.
Atmosphere: 1
Food: 4
Service: 1
We have been to this location 10+ times. The last 2 times we have been here, the service has gone downhill. It took over an hour and 20 minutes to get our food. The food (taco shells and meat were burnt). I would not recommend this place to anyone. This place will be closed in 2 years.
Atmosphere: 3
Food: 2
Service: 1
Always shutting off online to-go orders
Love the food, love the service. Love the drinks great place to go.
Atmosphere: 5
Food: 5
Service: 5
Hero of the Land, July taco, amazing!
Atmosphere: 5
Food: 5
Service: 5
So good!! Mmmmmmm!! #yummersmoment
Atmosphere: 5
Food: 5
Service: 5
We had an atypical experience tonight at Barrio. It took 30 minutes longer than the time promised for our takeout order. We got the food home and it was cold and we were missing chips that came with our 3amigos appetizer. So we had to go back out to the store to buy tortilla chips for our dips. We’ve never had this happen here before. I called the restaurant and spoke to a manager, Madison. She was wonderful which is why I’m giving the 4 star review even when everything was wrong. She was very customer focused and did everything she could to make it right for us. She did a great job and a great job shouldn’t go unnoticed!
Atmosphere: 3
Food: 2
Service: 5
Making tacos the way I want, and they taste great? Yep!
Great time, taste and margaritas as well!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
First timer!!!! Loved er'thing about it!!! Next time I'll come hungry!!!! One taco 🌮 and it was over for me! Should've gotten a to go!!
Atmosphere: 5
Food: 4
Service: 5
First time there me and my went there for a quick bowl for dinner....was not so quick at all ... Only two tables in the whole place. And 4 ppl at the bar including us ... It took ONE HOUR to get a skimpy rice bowl... U make someone wait an hour for an assembled dish with premade ready to go stuff and then BARELY put anything in it? Said they had to cook rice which takes 20-30 minutes at most so I have no idea what was going on. Tried to pass some feedback to the kitchen and the bartender threw it away so I guess she must also be ok with the crappy kitchen service... Seems like Nobody with experience is in charge here...
Atmosphere: 2
Food: 2
Service: 2
Just amazing food and drinks!!
Had a fish taco, amazing
Had the chipotle chicken taco, amazing
Chips and salsa and guacamole, amazing
Black beans, so very good!!
Pomegranate and blood orange margaritas, so amazing!!!
Check out this place for sure
Atmosphere: 5
Food: 5
Service: 5
The second dining area with the windows all around was incredibly hot!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Build Your Tacos
The tacos that I created were good, but the other person ordered the special tacos and felt it tasted like Taco Bell.
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