Stood there for 30 minutes waiting to be seated and was never seated, was told by two different staff members it was a shift change, multiple staff members were walking around, looked at me and continued about their day, one staff member literally told me I could go somewhere else to eat, which i did.
Atmosphere: 1
Food: 1
Service: 1
Alfredo Gonzalez
We ordered 5 ranch dressing with our order and didn’t receive it I have a lot of wings with no sauce we were told to go and and get it our self and they wouldn’t refund us they are very unprofessional when I called I was told they didn’t take my order very rude they are very unprofessional
Andrea Parma
We visited the Kent Ohio location Sunday December 7th around 2:30 p.m. The restaurant was not busy by any means. We were told it would be a 20 minute wait for a table of 4, when there were tables open. After about 10 minutes we were sat, and about 15 minutes after that our drink order was taken. Drink order arrived, not quickly. I ordered a bacon ranch chicken wrap and the waitress asked if i wanted that grilled or crispy, i chose grilled. I also asked for asian zing and jalapenos to be added. 30 minutes later our food arrived and my wrap was filled with shredded chicken, no ranch or asian zing and the tortilla was barely holding together because of how stale it was. Got ahold of the waitress and explained that my wrap was incorrect and she apologized, and said she would remove it from the bill and have the kitchen fix it. 20 minutes later a new wrap arrives. Drenched with asian zing, but once again filled with shredded chicken. When we asked for our bills, she brough them to the table and they were wrong as well.
Atmosphere: 1
Food: 1
Service: 1
Caroline Bartoszek
Service slow but they were nice. Drinks not as advertised. No olives or tajin rim on my Bloody Mary or my friend’s.
Atmosphere: 4
Food: 5
Service: 2
Ray Matthews
A cook named Justin got on the phone and laughed at me and hung up on me when I asked for the credit that I was told the night before I would get because they shorted me on my food. This by far has to be the worst customer service I’ve ever dealt with in my life. To be given credit and then he laughed at is extremely disappointing. I’d rate it lower if I could
Service: 1
Wesley Birchmeier
DO NOT order take out or delivery from this location. You will always have missing items. If you order a combo you can guarantee that you will not receive your side item. We have ordered delivery/take out from here now 5 or 6 times and every single time we have food missing. If it’s takeout I always have to check and go back in to ask for the missing items.
Food: 1
Service: 2
Caitlin L.
I decided to DoorDash this facility since I hadn't ate there in a while and have been feeling under the weather. Well, I ordered a side of chips and salsa with my kid's boneless bites meal and there was no salsa.. When I opened my bag it was just my box of boneless bites and my box of chips. I was really disappointed.
Atmosphere: 3
Food: 2
Service: 3
David
Tvs were glitchy on Sunday football.
Atmosphere: 4
Food: 5
Service: 5
Maryann Fioritto
This location would get 0 stars if I had the option. It was not a crazy busy night, yet our table waited 2.5 hours to get our food, which, “shockingly” was nothing great. We barely ate our food as it was unappetizing. A complete waste of time and staff was nothing better. When brought to our table we watched them drop all the silverware on the floor then pick it up and put it back on the table. I know the health department will love to hear about that. After waiting the 2.5 hours for our food, (again, very few customers inside, so it wasn’t busy), half of our order was incorrect. To top it off? Some of the servers, who clearly have no respect or pride to be working a job, were just laughing at the fact that the order was all incorrect. They even said it out loud as they continued laughing. Not that I expected a lot from a BWW, but I was hopeful for a little decency and clearly I shouldn’t have been. There will never be a next time at this place for us; no wonder there was no wait for a table on a Friday night (clearly no one else wants to eat here). It shouldn’t matter that this is a college town, customers deserve respect, good service, and proper food handling techniques that don’t violate health codes. Hopefully the fact that I WILL be speaking with the health department will motivate management to take action, since they can’t seem to effectively manage this location as it is.
Atmosphere: 1
Food: 1
Service: 1
Thomas Frevold
Took an hour to get our food tasted like it sat under a heat lamp for 30 minutes...
They forgot to clean the table before seating us. They forgot to give us silverware. They forgot our appetizers and brought our entrees first. The poor waitress was running around like crazy trying to fix everything. That being said, the food was good and they discounted our meal.
Atmosphere: 2
Food: 4
Service: 2
Samuel Manzano Music
Tables are dirty and service is really slow. I recommend to pick another place to eat instead.
Atmosphere: 2
Food: 3
Service: 1
Chrissy
We have been here twice now and the service has been absolutely horrible. Just to get regular drinks took well over 15 mins I don’t recommend this location at all. The one in Streetsboro is definitely better for service.
Atmosphere: 2
Food: 3
Service: 1
Geary James
Food is good - on par with other BW3s - and the hostesses and bartenders and servers are good, as well… BUT here’s the thing, you’re a sports bar with patrons that want to watch sports and this is the 3rd weekend in a row where your satellite keeps going out to the point where all the TVs stop working. It’s 2025, it might be time to stop with satellite and get with a cable TV provider who can offer more reliable service, even if it means spending a few more dollars. We’re about at the point where we’re going to give up on this place and we don’t want to. Get it fixed, please.
Stood there for 30 minutes waiting to be seated and was never seated, was told by two different staff members it was a shift change, multiple staff members were walking around, looked at me and continued about their day, one staff member literally told me I could go somewhere else to eat, which i did.
Atmosphere: 1
Food: 1
Service: 1
We ordered 5 ranch dressing with our order and didn’t receive it I have a lot of wings with no sauce we were told to go and and get it our self and they wouldn’t refund us they are very unprofessional when I called I was told they didn’t take my order very rude they are very unprofessional
We visited the Kent Ohio location Sunday December 7th around 2:30 p.m. The restaurant was not busy by any means. We were told it would be a 20 minute wait for a table of 4, when there were tables open. After about 10 minutes we were sat, and about 15 minutes after that our drink order was taken. Drink order arrived, not quickly. I ordered a bacon ranch chicken wrap and the waitress asked if i wanted that grilled or crispy, i chose grilled. I also asked for asian zing and jalapenos to be added. 30 minutes later our food arrived and my wrap was filled with shredded chicken, no ranch or asian zing and the tortilla was barely holding together because of how stale it was. Got ahold of the waitress and explained that my wrap was incorrect and she apologized, and said she would remove it from the bill and have the kitchen fix it. 20 minutes later a new wrap arrives. Drenched with asian zing, but once again filled with shredded chicken. When we asked for our bills, she brough them to the table and they were wrong as well.
Atmosphere: 1
Food: 1
Service: 1
Service slow but they were nice. Drinks not as advertised. No olives or tajin rim on my Bloody Mary or my friend’s.
Atmosphere: 4
Food: 5
Service: 2
A cook named Justin got on the phone and laughed at me and hung up on me when I asked for the credit that I was told the night before I would get because they shorted me on my food. This by far has to be the worst customer service I’ve ever dealt with in my life. To be given credit and then he laughed at is extremely disappointing. I’d rate it lower if I could
Service: 1
DO NOT order take out or delivery from this location. You will always have missing items. If you order a combo you can guarantee that you will not receive your side item. We have ordered delivery/take out from here now 5 or 6 times and every single time we have food missing. If it’s takeout I always have to check and go back in to ask for the missing items.
Food: 1
Service: 2
I decided to DoorDash this facility since I hadn't ate there in a while and have been feeling under the weather. Well, I ordered a side of chips and salsa with my kid's boneless bites meal and there was no salsa.. When I opened my bag it was just my box of boneless bites and my box of chips. I was really disappointed.
Atmosphere: 3
Food: 2
Service: 3
Tvs were glitchy on Sunday football.
Atmosphere: 4
Food: 5
Service: 5
This location would get 0 stars if I had the option. It was not a crazy busy night, yet our table waited 2.5 hours to get our food, which, “shockingly” was nothing great. We barely ate our food as it was unappetizing. A complete waste of time and staff was nothing better. When brought to our table we watched them drop all the silverware on the floor then pick it up and put it back on the table. I know the health department will love to hear about that. After waiting the 2.5 hours for our food, (again, very few customers inside, so it wasn’t busy), half of our order was incorrect. To top it off? Some of the servers, who clearly have no respect or pride to be working a job, were just laughing at the fact that the order was all incorrect. They even said it out loud as they continued laughing. Not that I expected a lot from a BWW, but I was hopeful for a little decency and clearly I shouldn’t have been. There will never be a next time at this place for us; no wonder there was no wait for a table on a Friday night (clearly no one else wants to eat here). It shouldn’t matter that this is a college town, customers deserve respect, good service, and proper food handling techniques that don’t violate health codes. Hopefully the fact that I WILL be speaking with the health department will motivate management to take action, since they can’t seem to effectively manage this location as it is.
Atmosphere: 1
Food: 1
Service: 1
Took an hour to get our food tasted like it sat under a heat lamp for 30 minutes...
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
They forgot to clean the table before seating us. They forgot to give us silverware. They forgot our appetizers and brought our entrees first.
The poor waitress was running around like crazy trying to fix everything.
That being said, the food was good and they discounted our meal.
Atmosphere: 2
Food: 4
Service: 2
Tables are dirty and service is really slow. I recommend to pick another place to eat instead.
Atmosphere: 2
Food: 3
Service: 1
We have been here twice now and the service has been absolutely horrible. Just to get regular drinks took well over 15 mins
I don’t recommend this location at all. The one in Streetsboro is definitely better for service.
Atmosphere: 2
Food: 3
Service: 1
Food is good - on par with other BW3s - and the hostesses and bartenders and servers are good, as well… BUT here’s the thing, you’re a sports bar with patrons that want to watch sports and this is the 3rd weekend in a row where your satellite keeps going out to the point where all the TVs stop working. It’s 2025, it might be time to stop with satellite and get with a cable TV provider who can offer more reliable service, even if it means spending a few more dollars. We’re about at the point where we’re going to give up on this place and we don’t want to. Get it fixed, please.
Atmosphere: 1
Food: 4
Service: 4
Wings were good
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