Dairy Queen Grill & Chill
1443 S Water St, Kent
(330) 678-0246
Recent Reviews
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This Dairy Queen was a great experience from start to finish. The food was prepared with real care and attention, and everything tasted fresh and well made. It also feels like a family-run franchise, which really shows in the service. Friendly atmosphere, quality food, and a place I’ll definitely be coming back to again.
Atmosphere: 5
Food: 5
Service: 5
best banana split ever.
Atmosphere: 5
Food: 5
Service: 5
11 14 25 8.00 pm hot food. All the employees friendly. Great place a +
Atmosphere: 5
Food: 5
Service: 5
Have had two delivery orders from this location. First time they completely missed two items. The second time they didn’t bother to send the queso with the breadsticks and my blizzard toppings were all at the bottom. The quality control needs some serious work. Won’t be ordering from this location again.
I had a experience of a lifetime, I just got done playing basketball and was hot and wanted a cold treat, I walked inside and was greeted by the super pretty cashier Kendall, she took my order and I had a ice cream cone in no time, this was a great experience and I will definitely come back and tell others to come!
Atmosphere: 5
Food: 5
Service: 5
Messed up my order
Its dairy queen. How could you not love it?
Atmosphere: 5
Food: 5
Service: 5
Glad to have this representative of Americana still in the neighborhood! The best parts of DQ are still here; kids slinging burgers and ice cream, friendly service and tasty food.
Atmosphere: 3
Food: 4
Service: 5
For the love of go pls don’t go here. They get our order wrong Everytime and the sassy employees need to be checked. It’s ridiculous. Don’t waste your energy, time, or money here.
Atmosphere: 1
Food: 1
Service: 1
y’all playing w peoples money, i order a large reese’s blizzard w extra reese’s so you put NO reese’s in it? not a single scoop, just straight ice cream.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Girl at the drive through left her mic on as we pulled away and said “Like Jesus” when we only ordered two things. Very unprofessional. At least turn your microphone off if you’re going to be rude to customers.
Further, we definitely got overcharged because there is no way a dilly bar and a small blizzard is $9.
Atmosphere: 1
Food: 1
Service: 1
I understand that working customer service can be very difficult but there is a level of patience that everyone should show to every guest. "Suzie" and "Sally", as they said their names were to the gentleman that was having issues with the establishment, were very unprofessional and honestly childish in how they handled his issues. From what my wife and I overheard he had tried to place a mobile order for at least $5 to then get a $1 sundae. It didn't let him opt for the promo so only his burgers came through and he was trying to get answers as to what happened and ultimately wanted a refund. When we came in he was asking them to refund it and they explained that he would have to call corporate which confused him and they were treating him like he was an idiot honestly and like the entire thing was a joke and a waste of their time. They gave the fake names and then when he asked for a store number "Sally" said 1234 and then when he asked again she said 5678. Again I understand upset customers are not fun but the entire situation was not handled well and caused my wife and I to leave because they acted like awful brats towards the gentleman. Sure he needed to call corporate but patience goes a long way.
Atmosphere: 1
Service: 1
Burgers and Fries were fresh and hot. Always a good value
Atmosphere: 4
Food: 5
Service: 5
very poor customer service got my order completely wrong and now i’m hungry spent 35$ on a doordash and they won’t refund me. very rude workers don’t eat here save your money, time and effort not to mention the food was stone cold
Atmosphere: 1
Food: 1
Service: 1
Not much to say. Their motto says it all. Grill and Chill.
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