I had a experience of a lifetime, I just got done playing basketball and was hot and wanted a cold treat, I walked inside and was greeted by the super pretty cashier Kendall, she took my order and I had a ice cream cone in no time, this was a great experience and I will definitely come back and tell others to come!
Atmosphere: 5
Food: 5
Service: 5
Abhay Govindu
Messed up my order
Scott Wright
Its dairy queen. How could you not love it?
Atmosphere: 5
Food: 5
Service: 5
Michael Jundi
Glad to have this representative of Americana still in the neighborhood! The best parts of DQ are still here; kids slinging burgers and ice cream, friendly service and tasty food.
Atmosphere: 3
Food: 4
Service: 5
Saeed Mokhlis
For the love of go pls don’t go here. They get our order wrong Everytime and the sassy employees need to be checked. It’s ridiculous. Don’t waste your energy, time, or money here.
Atmosphere: 1
Food: 1
Service: 1
Autumn Reed
y’all playing w peoples money, i order a large reese’s blizzard w extra reese’s so you put NO reese’s in it? not a single scoop, just straight ice cream.
Atmosphere: 1
Food: 1
Service: 1
Kenzie S
Girl at the drive through left her mic on as we pulled away and said “Like Jesus” when we only ordered two things. Very unprofessional. At least turn your microphone off if you’re going to be rude to customers. Further, we definitely got overcharged because there is no way a dilly bar and a small blizzard is $9.
Atmosphere: 1
Food: 1
Service: 1
Jess Pickett
I understand that working customer service can be very difficult but there is a level of patience that everyone should show to every guest. "Suzie" and "Sally", as they said their names were to the gentleman that was having issues with the establishment, were very unprofessional and honestly childish in how they handled his issues. From what my wife and I overheard he had tried to place a mobile order for at least $5 to then get a $1 sundae. It didn't let him opt for the promo so only his burgers came through and he was trying to get answers as to what happened and ultimately wanted a refund. When we came in he was asking them to refund it and they explained that he would have to call corporate which confused him and they were treating him like he was an idiot honestly and like the entire thing was a joke and a waste of their time. They gave the fake names and then when he asked for a store number "Sally" said 1234 and then when he asked again she said 5678. Again I understand upset customers are not fun but the entire situation was not handled well and caused my wife and I to leave because they acted like awful brats towards the gentleman. Sure he needed to call corporate but patience goes a long way.
Atmosphere: 1
Service: 1
Paul Nemitz
Burgers and Fries were fresh and hot. Always a good value
Atmosphere: 4
Food: 5
Service: 5
aaliyah collins
very poor customer service got my order completely wrong and now i’m hungry spent 35$ on a doordash and they won’t refund me. very rude workers don’t eat here save your money, time and effort not to mention the food was stone cold
Not much to say. Their motto says it all. Grill and Chill.
James Howald
Need to put shrimp basket back on the menu. A college town, as Kent Ohio, misses this item. Shrimp is not a seasonal meal.
Atmosphere: 5
Food: 5
Service: 5
David Stanley
Flamethrower burger was awful worse food I ever had even worse that wing spot across the street an I wouldn’t let my dog eat there
Atmosphere: 3
Food: 1
Service: 4
Howie
Need to put shrimp basket back on the menu. A college town, as Kent Ohio, misses this item. Shrimp is not a seasonal meal.
Atmosphere: 5
Food: 5
Service: 5
Shannon Baxter
We got an ice cream cake and the server was nice and personable. She did a good job writing in the cake and didn't charge extra for a cup of hot fudge.
I had a experience of a lifetime, I just got done playing basketball and was hot and wanted a cold treat, I walked inside and was greeted by the super pretty cashier Kendall, she took my order and I had a ice cream cone in no time, this was a great experience and I will definitely come back and tell others to come!
Atmosphere: 5
Food: 5
Service: 5
Messed up my order
Its dairy queen. How could you not love it?
Atmosphere: 5
Food: 5
Service: 5
Glad to have this representative of Americana still in the neighborhood! The best parts of DQ are still here; kids slinging burgers and ice cream, friendly service and tasty food.
Atmosphere: 3
Food: 4
Service: 5
For the love of go pls don’t go here. They get our order wrong Everytime and the sassy employees need to be checked. It’s ridiculous. Don’t waste your energy, time, or money here.
Atmosphere: 1
Food: 1
Service: 1
y’all playing w peoples money, i order a large reese’s blizzard w extra reese’s so you put NO reese’s in it? not a single scoop, just straight ice cream.
Atmosphere: 1
Food: 1
Service: 1
Girl at the drive through left her mic on as we pulled away and said “Like Jesus” when we only ordered two things. Very unprofessional. At least turn your microphone off if you’re going to be rude to customers.
Further, we definitely got overcharged because there is no way a dilly bar and a small blizzard is $9.
Atmosphere: 1
Food: 1
Service: 1
I understand that working customer service can be very difficult but there is a level of patience that everyone should show to every guest. "Suzie" and "Sally", as they said their names were to the gentleman that was having issues with the establishment, were very unprofessional and honestly childish in how they handled his issues. From what my wife and I overheard he had tried to place a mobile order for at least $5 to then get a $1 sundae. It didn't let him opt for the promo so only his burgers came through and he was trying to get answers as to what happened and ultimately wanted a refund. When we came in he was asking them to refund it and they explained that he would have to call corporate which confused him and they were treating him like he was an idiot honestly and like the entire thing was a joke and a waste of their time. They gave the fake names and then when he asked for a store number "Sally" said 1234 and then when he asked again she said 5678. Again I understand upset customers are not fun but the entire situation was not handled well and caused my wife and I to leave because they acted like awful brats towards the gentleman. Sure he needed to call corporate but patience goes a long way.
Atmosphere: 1
Service: 1
Burgers and Fries were fresh and hot. Always a good value
Atmosphere: 4
Food: 5
Service: 5
very poor customer service got my order completely wrong and now i’m hungry spent 35$ on a doordash and they won’t refund me. very rude workers don’t eat here save your money, time and effort not to mention the food was stone cold
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not much to say. Their motto says it all. Grill and Chill.
Need to put shrimp basket back on the menu. A college town, as Kent Ohio, misses this item. Shrimp is not a seasonal meal.
Atmosphere: 5
Food: 5
Service: 5
Flamethrower burger was awful worse food I ever had even worse that wing spot across the street an I wouldn’t let my dog eat there
Atmosphere: 3
Food: 1
Service: 4
Need to put shrimp basket back on the menu. A college town, as Kent Ohio, misses this item. Shrimp is not a seasonal meal.
Atmosphere: 5
Food: 5
Service: 5
We got an ice cream cake and the server was nice and personable. She did a good job writing in the cake and didn't charge extra for a cup of hot fudge.
Atmosphere: 4
Food: 5
Service: 5
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