y’all playing w peoples money, i order a large reese’s blizzard w extra reese’s so you put NO reese’s in it? not a single scoop, just straight ice cream.
Atmosphere: 1
Food: 1
Service: 1
Kenzie S
Girl at the drive through left her mic on as we pulled away and said “Like Jesus” when we only ordered two things. Very unprofessional. At least turn your microphone off if you’re going to be rude to customers. Further, we definitely got overcharged because there is no way a dilly bar and a small blizzard is $9.
Atmosphere: 1
Food: 1
Service: 1
Jess Pickett
I understand that working customer service can be very difficult but there is a level of patience that everyone should show to every guest. "Suzie" and "Sally", as they said their names were to the gentleman that was having issues with the establishment, were very unprofessional and honestly childish in how they handled his issues. From what my wife and I overheard he had tried to place a mobile order for at least $5 to then get a $1 sundae. It didn't let him opt for the promo so only his burgers came through and he was trying to get answers as to what happened and ultimately wanted a refund. When we came in he was asking them to refund it and they explained that he would have to call corporate which confused him and they were treating him like he was an idiot honestly and like the entire thing was a joke and a waste of their time. They gave the fake names and then when he asked for a store number "Sally" said 1234 and then when he asked again she said 5678. Again I understand upset customers are not fun but the entire situation was not handled well and caused my wife and I to leave because they acted like awful brats towards the gentleman. Sure he needed to call corporate but patience goes a long way.
Atmosphere: 1
Service: 1
Paul Nemitz
Burgers and Fries were fresh and hot. Always a good value
Atmosphere: 4
Food: 5
Service: 5
aaliyah collins
very poor customer service got my order completely wrong and now i’m hungry spent 35$ on a doordash and they won’t refund me. very rude workers don’t eat here save your money, time and effort not to mention the food was stone cold
Atmosphere: 1
Food: 1
Service: 1
Bryant Bowen
Not much to say. Their motto says it all. Grill and Chill.
James Howald
Need to put shrimp basket back on the menu. A college town, as Kent Ohio, misses this item. Shrimp is not a seasonal meal.
Atmosphere: 5
Food: 5
Service: 5
David Stanley
Flamethrower burger was awful worse food I ever had even worse that wing spot across the street an I wouldn’t let my dog eat there
Atmosphere: 3
Food: 1
Service: 4
Howie
Need to put shrimp basket back on the menu. A college town, as Kent Ohio, misses this item. Shrimp is not a seasonal meal.
Atmosphere: 5
Food: 5
Service: 5
Shannon Baxter
We got an ice cream cake and the server was nice and personable. She did a good job writing in the cake and didn't charge extra for a cup of hot fudge.
First of all I would like to say I went to dairy Queen South water Street in Kent I ordered a medium strawberry milkshake with no whip cream I also ordered two single cheeseburgers. I pull around I pay for my order they give me my milkshake and then they give me my food we pull around take our burgers out of the bag My husband takes one bite out of his and it was cold so I reached in the bag I felt mine mine was cold so I went back in and I told them that my food was cold and asked them if they would remake it needless to say they did not remake it they put it in the microwave to where it was extremely hot and we were not able to eat our food. I sat out in the parking lot I called and spoke with the manager and he said well we can't refund you because you don't have a receipt and I said well the person that took our order and the person that gave us our food did not give me a receipt so how is that my fault The manager said well without a receipt there's nothing I can do I said well are you able to look up I receipt he goes no I don't think we can do that I said actually yes you can do that I said every fast food restaurant has an option on their computers where they can look up a receipt he goes no I don't think we do I said yes you do so he said one moment he found our receipt and he said okay I'll give you your $5 back The people this South water Street dairy Queen they're completely rude you got teenagers running the store you need to get people that actually want to work and want to do their job correctly and not serve people terrible food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger
James Ritenour
Always Great when Your Sweet tooth is Talking..
Atmosphere: 4
Food: 5
Service: 5
Lisa Reese
This place is ran by teenagers. The owners leave children in charge of children. The workers mess around and lock the younger employees in the freezers and coolers. The owners know of this and do nothing about it. It is an unsafe work environment. I highly doubt they are preparing foods properly when the young workers aren't properly supervised.
Atmosphere: 1
Food: 1
Service: 1
Justin Millham
Apparently this Dairy Queen charges $1.00 extra for a kids meal to include a drink which they seem to be included with every other location? They also add on bread to kids meals chicken tenders without even asking. $40+ for 3 kids meals and two adults and the double cheeseburgers where luke warm. Will file a complaint with corporate.
Daniel McNutt (K8DWM)
Best DQ location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Cheeseburger, French Fries
y’all playing w peoples money, i order a large reese’s blizzard w extra reese’s so you put NO reese’s in it? not a single scoop, just straight ice cream.
Atmosphere: 1
Food: 1
Service: 1
Girl at the drive through left her mic on as we pulled away and said “Like Jesus” when we only ordered two things. Very unprofessional. At least turn your microphone off if you’re going to be rude to customers.
Further, we definitely got overcharged because there is no way a dilly bar and a small blizzard is $9.
Atmosphere: 1
Food: 1
Service: 1
I understand that working customer service can be very difficult but there is a level of patience that everyone should show to every guest. "Suzie" and "Sally", as they said their names were to the gentleman that was having issues with the establishment, were very unprofessional and honestly childish in how they handled his issues. From what my wife and I overheard he had tried to place a mobile order for at least $5 to then get a $1 sundae. It didn't let him opt for the promo so only his burgers came through and he was trying to get answers as to what happened and ultimately wanted a refund. When we came in he was asking them to refund it and they explained that he would have to call corporate which confused him and they were treating him like he was an idiot honestly and like the entire thing was a joke and a waste of their time. They gave the fake names and then when he asked for a store number "Sally" said 1234 and then when he asked again she said 5678. Again I understand upset customers are not fun but the entire situation was not handled well and caused my wife and I to leave because they acted like awful brats towards the gentleman. Sure he needed to call corporate but patience goes a long way.
Atmosphere: 1
Service: 1
Burgers and Fries were fresh and hot. Always a good value
Atmosphere: 4
Food: 5
Service: 5
very poor customer service got my order completely wrong and now i’m hungry spent 35$ on a doordash and they won’t refund me. very rude workers don’t eat here save your money, time and effort not to mention the food was stone cold
Atmosphere: 1
Food: 1
Service: 1
Not much to say. Their motto says it all. Grill and Chill.
Need to put shrimp basket back on the menu. A college town, as Kent Ohio, misses this item. Shrimp is not a seasonal meal.
Atmosphere: 5
Food: 5
Service: 5
Flamethrower burger was awful worse food I ever had even worse that wing spot across the street an I wouldn’t let my dog eat there
Atmosphere: 3
Food: 1
Service: 4
Need to put shrimp basket back on the menu. A college town, as Kent Ohio, misses this item. Shrimp is not a seasonal meal.
Atmosphere: 5
Food: 5
Service: 5
We got an ice cream cake and the server was nice and personable. She did a good job writing in the cake and didn't charge extra for a cup of hot fudge.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
First of all I would like to say I went to dairy Queen South water Street in Kent I ordered a medium strawberry milkshake with no whip cream I also ordered two single cheeseburgers. I pull around I pay for my order they give me my milkshake and then they give me my food we pull around take our burgers out of the bag My husband takes one bite out of his and it was cold so I reached in the bag I felt mine mine was cold so I went back in and I told them that my food was cold and asked them if they would remake it needless to say they did not remake it they put it in the microwave to where it was extremely hot and we were not able to eat our food. I sat out in the parking lot I called and spoke with the manager and he said well we can't refund you because you don't have a receipt and I said well the person that took our order and the person that gave us our food did not give me a receipt so how is that my fault The manager said well without a receipt there's nothing I can do I said well are you able to look up I receipt he goes no I don't think we can do that I said actually yes you can do that I said every fast food restaurant has an option on their computers where they can look up a receipt he goes no I don't think we do I said yes you do so he said one moment he found our receipt and he said okay I'll give you your $5 back The people this South water Street dairy Queen they're completely rude you got teenagers running the store you need to get people that actually want to work and want to do their job correctly and not serve people terrible food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger
Always Great when Your Sweet tooth is Talking..
Atmosphere: 4
Food: 5
Service: 5
This place is ran by teenagers. The owners leave children in charge of children. The workers mess around and lock the younger employees in the freezers and coolers. The owners know of this and do nothing about it. It is an unsafe work environment.
I highly doubt they are preparing foods properly when the young workers aren't properly supervised.
Atmosphere: 1
Food: 1
Service: 1
Apparently this Dairy Queen charges $1.00 extra for a kids meal to include a drink which they seem to be included with every other location? They also add on bread to kids meals chicken tenders without even asking. $40+ for 3 kids meals and two adults and the double cheeseburgers where luke warm. Will file a complaint with corporate.
Best DQ location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Cheeseburger, French Fries
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