Panera Bread
4031 Cascades Blvd, Kent
(330) 968-4131
Recent Reviews
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Panera is good when you're sick but I spent $40 on mostly bread 🙃
Atmosphere: 4
Food: 4
Service: 4
So damn overpriced. Panera has gone the way of chipotle. RIP.
Atmosphere: 3
Food: 1
Service: 4
Have gone to this Panera twice in the last month. Both times waited over 20mins in the drive thru line. Neither of these times did anybody come out and even acknowledge that it would take a little longer than usual. Horrible customer service. On the second time coming through, I was the ONLY vehicle waiting in line. We ordered a cup of soup and a side salad, that's it! Waited over 20 minutes and when the girl working the window gave us our food, no sorry, no offering to make it right, nothing. Will never be coming back to this specific location and will tell all of my family and friends to avoid this Panera Bread. They SUCK
Service: 1
Food was hot and tasty. I didn't like how one person would take a big table and spread out with their computer and such.
Atmosphere: 3
Food: 4
Service: 4
It's panera. It's fine. You know what you're are getting.
Atmosphere: 4
Food: 5
Service: 4
Just doing drinks in order of food que is unprofessional, and no one could tell me the caffeine content in mine. Actually, food production without any service in between not the best of ideas.
Atmosphere: 4
Food: 5
Service: 3
Good stuff
Atmosphere: 4
Food: 4
Service: 4
I've visited much better Panera restaurants.
Atmosphere: 4
Food: 3
Service: 3
Went to Panera today. The hubby ordered a chicken bacon ranch sandwich. Went to pick up the food and there was no bacon on it. I took it back up to ask if they could put bacon on it and the 5 people behind the counter looked at me like I was stupid. They said the bacon was under the cheese. I took it back to my husband. He got halfway through the sandwich, no bacon. So he dipped it in his bacon mac n cheese. Whatever. Ordered a grilled cheese for my daughter to take home. It was burnt to a crisp. I called the store and the manager didn’t apologize but blamed it on his new and inexperienced staff. I don’t normally leave reviews…but this sandwich earns a top spot in what NOT to wrap up and send on its way. 😂 The poor girl at the front counter was super busy and I witnessed what appeared to be two managers in the front dining area chit chatting, completely unaware of how busy they were. Bad service is one thing….but bad service, bad food, and terrible management is another. Ok. That’s my bad review for the year.
Atmosphere: 2
Food: 2
Service: 1
Where are the almonds??? Didn't look or taste fresh either. 👎
Restaurantji Recommends
I love Panera Bread! Their broccoli cheddar soup was amazing; very flavorful and creamy, so I definitely recommend it. The blueberry muffin is soft with a hint of lemon, and the sugary crumble topping adds enough sweetness without being overpowering. I will say it wasn't super busy but it felt very frantic in there. This might've just been a time where they were trying to get stuff done. You order from the front, get a cup or sweets there, and then wait for your food by the pickup section in another room. They forgot my drink and it was hard to get somebody's attention, but again, it could've just been an "off" day. Great food, very cosy and warm vibe. Staff are still pleasant despite the rushing around!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Broccoli Cheddar Soup
I hated it here
Atmosphere: 1
Food: 1
Service: 1
Ordered chicken wild rice soup got chicken broth and few carrots
Food: 1
Chose drive thru at 8:07am and sat behind an "ordering" car who actually didn't look like she was ordering. I tooted my horn, then shortly after, she appeared to be ordering. I moved forward and was asked to wait. It didn't take long. I ordered a black coffee and a toasted sesame bagel. Waited several more minutes until car in front completed order. My order was completed quickly. The server appeared totally alone in the foodprep area. This total experience took 7 minutes. I moved around lot to stop to butter bagel, which turned out to be a cinnamon crunch!! Didn't have time to correct the order.
Food: 5
Service: 1
The manager is cruel
Service: 1
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