Went to Panera today. The hubby ordered a chicken bacon ranch sandwich. Went to pick up the food and there was no bacon on it. I took it back up to ask if they could put bacon on it and the 5 people behind the counter looked at me like I was stupid. They said the bacon was under the cheese. I took it back to my husband. He got halfway through the sandwich, no bacon. So he dipped it in his bacon mac n cheese. Whatever. Ordered a grilled cheese for my daughter to take home. It was burnt to a crisp. I called the store and the manager didn’t apologize but blamed it on his new and inexperienced staff. I don’t normally leave reviews…but this sandwich earns a top spot in what NOT to wrap up and send on its way. 😂 The poor girl at the front counter was super busy and I witnessed what appeared to be two managers in the front dining area chit chatting, completely unaware of how busy they were. Bad service is one thing….but bad service, bad food, and terrible management is another. Ok. That’s my bad review for the year.
Atmosphere: 2
Food: 2
Service: 1
Nicole G.
Where are the almonds??? Didn't look or taste fresh either. 👎
Alanna Kuczynski
I love Panera Bread! Their broccoli cheddar soup was amazing; very flavorful and creamy, so I definitely recommend it. The blueberry muffin is soft with a hint of lemon, and the sugary crumble topping adds enough sweetness without being overpowering. I will say it wasn't super busy but it felt very frantic in there. This might've just been a time where they were trying to get stuff done. You order from the front, get a cup or sweets there, and then wait for your food by the pickup section in another room. They forgot my drink and it was hard to get somebody's attention, but again, it could've just been an "off" day. Great food, very cosy and warm vibe. Staff are still pleasant despite the rushing around!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Broccoli Cheddar Soup
Womp
I hated it here
Atmosphere: 1
Food: 1
Service: 1
Bridget Saltz
Ordered chicken wild rice soup got chicken broth and few carrots
Food: 1
Julie Moon
Chose drive thru at 8:07am and sat behind an "ordering" car who actually didn't look like she was ordering. I tooted my horn, then shortly after, she appeared to be ordering. I moved forward and was asked to wait. It didn't take long. I ordered a black coffee and a toasted sesame bagel. Waited several more minutes until car in front completed order. My order was completed quickly. The server appeared totally alone in the foodprep area. This total experience took 7 minutes. I moved around lot to stop to butter bagel, which turned out to be a cinnamon crunch!! Didn't have time to correct the order.
Food: 5
Service: 1
McKenna Stoffer
The manager is cruel
Service: 1
Crew
Only vehicle in the drive through, pull up to the window to sit for nearly 10 minutes without an acknowledgment from anyone. Started to think my order didnt go through. Was finally greeted, paid and was given food all at once. Got a pick 2 for like $16!!. Came home to find some measly chips instead of bread (which is the only thing to make the meal somewhat filling) a bowl of soup that LITERALLY had a table spoon of product and mac and cheese that was cold. This was a 4:30pm on a Sunday. For 50 more cents i could go to Longhorn Steakhouse and get a 6oz Sirloin, Mashed potatos, house salad and a loaf of bread for what i just paid. USE A SLOTTED SPOON FOR SOUP AND GIVE EVERYONE THE SAME AMOUNT OF PRODUCT... THEN FILL WITH BROTH. Their food is so inconsistent and expensive as all hell.
Atmosphere: 2
Food: 2
Service: 2
Anna Hayes
While this Panera is cozy and clean, I was very disappointed in the food. Our oatmeal cookie came with a long hair baked into it, and my soup (normally a thick, hearty one) was watery and thin. The cheese in my grilled cheese sandwich was all hanging out of the side. This was meant to be a nice hot meal on a long road trip stop, and I came away feeling frustrated by the mediocrity. Perhaps a bad night for the staff or something, but not a great experience.
no idea how this place stays open. $30 for 2 cups of mac n cheese and an italiano sandwich. mac and cheese served cold. manager didn't believe the food was served cold. treated like i was lying. 😂 i make $200k a year and have nothing to lie about.
Atmosphere: 1
Food: 1
Service: 1
Tony Ingram
It ok, that's about it. To expensive
Atmosphere: 3
Food: 3
Service: 3
lauren diederich
this is my 2nd time at this panera in the last 2 weeks and i’ve never been treated like this before. the first time i waited at the window (which i don’t mind, i’ve worked in the food industry before) for almost 10 minutes without even being greeted and there wasn’t even a line before or after me, i understand if the inside is busy but you still need to greet your customer at the window especially with how many people were standing there. then when i got my food, there was very minimal to no customer service by the girl at the window and my sandwich looked like it was just thrown together and the window was shut in my face, not even looked at. it was a veggie sandwich, so with having worked there (different location) as a teenager, i know it shouldn’t take that long to then look like that. my 2nd time was just today and the girl taking my order wasn’t friendly when i asked to have a different bread for my sandwich (i’m pregnant and have aversions) she just said “No.” then i heard laughing when i asked for the bread i wanted. also, when i got to the window, the manager i assume (red collared shirt) used a bag that was opened on the dirty floor for longer than i was at the window because it was already there when i pulled up and waited. i ordered a toasted sandwich and it came out cold. i totally get some people have off days, i’ve worked and now i am a mom of 4, but i feel like there’s no genuine customer service here :(
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Broccoli Cheddar Soup
Oleg B.
11.06.24. The order was not fully satisfied. Ordered pick 2, to go, sandwich, bacon mac&cheese, 1 brownie, 1 coffee. Received plain mac&cheese and no brownie. I had no time to go back. Will change my review if this gets fixed.
I've visited much better Panera restaurants.
Atmosphere: 4
Food: 3
Service: 3
Went to Panera today. The hubby ordered a chicken bacon ranch sandwich. Went to pick up the food and there was no bacon on it. I took it back up to ask if they could put bacon on it and the 5 people behind the counter looked at me like I was stupid. They said the bacon was under the cheese. I took it back to my husband. He got halfway through the sandwich, no bacon. So he dipped it in his bacon mac n cheese. Whatever. Ordered a grilled cheese for my daughter to take home. It was burnt to a crisp. I called the store and the manager didn’t apologize but blamed it on his new and inexperienced staff. I don’t normally leave reviews…but this sandwich earns a top spot in what NOT to wrap up and send on its way. 😂 The poor girl at the front counter was super busy and I witnessed what appeared to be two managers in the front dining area chit chatting, completely unaware of how busy they were. Bad service is one thing….but bad service, bad food, and terrible management is another. Ok. That’s my bad review for the year.
Atmosphere: 2
Food: 2
Service: 1
Where are the almonds??? Didn't look or taste fresh either. 👎
I love Panera Bread! Their broccoli cheddar soup was amazing; very flavorful and creamy, so I definitely recommend it. The blueberry muffin is soft with a hint of lemon, and the sugary crumble topping adds enough sweetness without being overpowering. I will say it wasn't super busy but it felt very frantic in there. This might've just been a time where they were trying to get stuff done. You order from the front, get a cup or sweets there, and then wait for your food by the pickup section in another room. They forgot my drink and it was hard to get somebody's attention, but again, it could've just been an "off" day. Great food, very cosy and warm vibe. Staff are still pleasant despite the rushing around!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Broccoli Cheddar Soup
I hated it here
Atmosphere: 1
Food: 1
Service: 1
Ordered chicken wild rice soup got chicken broth and few carrots
Food: 1
Chose drive thru at 8:07am and sat behind an "ordering" car who actually didn't look like she was ordering. I tooted my horn, then shortly after, she appeared to be ordering. I moved forward and was asked to wait. It didn't take long. I ordered a black coffee and a toasted sesame bagel. Waited several more minutes until car in front completed order. My order was completed quickly. The server appeared totally alone in the foodprep area. This total experience took 7 minutes. I moved around lot to stop to butter bagel, which turned out to be a cinnamon crunch!! Didn't have time to correct the order.
Food: 5
Service: 1
The manager is cruel
Service: 1
Only vehicle in the drive through, pull up to the window to sit for nearly 10 minutes without an acknowledgment from anyone. Started to think my order didnt go through. Was finally greeted, paid and was given food all at once. Got a pick 2 for like $16!!. Came home to find some measly chips instead of bread (which is the only thing to make the meal somewhat filling) a bowl of soup that LITERALLY had a table spoon of product and mac and cheese that was cold. This was a 4:30pm on a Sunday. For 50 more cents i could go to Longhorn Steakhouse and get a 6oz Sirloin, Mashed potatos, house salad and a loaf of bread for what i just paid. USE A SLOTTED SPOON FOR SOUP AND GIVE EVERYONE THE SAME AMOUNT OF PRODUCT... THEN FILL WITH BROTH. Their food is so inconsistent and expensive as all hell.
Atmosphere: 2
Food: 2
Service: 2
While this Panera is cozy and clean, I was very disappointed in the food. Our oatmeal cookie came with a long hair baked into it, and my soup (normally a thick, hearty one) was watery and thin. The cheese in my grilled cheese sandwich was all hanging out of the side. This was meant to be a nice hot meal on a long road trip stop, and I came away feeling frustrated by the mediocrity. Perhaps a bad night for the staff or something, but not a great experience.
Atmosphere: 4
Food: 2
Service: 2
Restaurantji Recommends
no idea how this place stays open. $30 for 2 cups of mac n cheese and an italiano sandwich. mac and cheese served cold. manager didn't believe the food was served cold. treated like i was lying. 😂 i make $200k a year and have nothing to lie about.
Atmosphere: 1
Food: 1
Service: 1
It ok, that's about it. To expensive
Atmosphere: 3
Food: 3
Service: 3
this is my 2nd time at this panera in the last 2 weeks and i’ve never been treated like this before. the first time i waited at the window (which i don’t mind, i’ve worked in the food industry before) for almost 10 minutes without even being greeted and there wasn’t even a line before or after me, i understand if the inside is busy but you still need to greet your customer at the window especially with how many people were standing there. then when i got my food, there was very minimal to no customer service by the girl at the window and my sandwich looked like it was just thrown together and the window was shut in my face, not even looked at. it was a veggie sandwich, so with having worked there (different location) as a teenager, i know it shouldn’t take that long to then look like that. my 2nd time was just today and the girl taking my order wasn’t friendly when i asked to have a different bread for my sandwich (i’m pregnant and have aversions) she just said “No.” then i heard laughing when i asked for the bread i wanted. also, when i got to the window, the manager i assume (red collared shirt) used a bag that was opened on the dirty floor for longer than i was at the window because it was already there when i pulled up and waited. i ordered a toasted sandwich and it came out cold. i totally get some people have off days, i’ve worked and now i am a mom of 4, but i feel like there’s no genuine customer service here :(
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Broccoli Cheddar Soup
11.06.24. The order was not fully satisfied.
Ordered pick 2, to go, sandwich, bacon mac&cheese, 1 brownie, 1 coffee. Received plain mac&cheese and no brownie. I had no time to go back.
Will change my review if this gets fixed.
Atmosphere: 4
Food: 4
Service: 2
Expensive and not clean
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