2nd time I've been here. I got a pumpkin latte. So so so good!
Atmosphere: 5
Food: 5
Service: 5
Catherine Smith
I went to the Human Bean’s Kent location on Thursday, July 3rd and was provided with extremely rude service from a younger girl with red hair and glasses. While there seemed to be other employees in the store at the time who were trying to go about their business and just do their jobs, this girl had an extremely entitled attitude and judgmental tone when I was trying to order my drink in the morning. I’ll set the scene for you: it was early in the morning, 6:30ish I’d say and I pulled up to the menu sign to order my Bright Energy before I go into my 7-7 shift at the hospital. While I greeted the one taking my order, I was given a short response and almost a pass of judgement for the drink I was ordering, which is completely uncalled for. Trying to keep an open mind, I pulled forward to get my drink from the window while I see it being made by a red haired girl who was clearly making rude face and degrading comments to the other employees around her as my drink was being made. Finally, my drink was brought to the window in almost a forceful motion followed by a rude “Here you go” and no pleasantries at all. While my drink was fine and I’m an overall big fan of the items at this store, I did not enjoy my most recent experience at this store and will most likely be going to the Streetsboro one from here on out. The identity of the girl may remain a mystery, but I know that for the future I will most definitely be avoiding the Human Bean when I see a glimpse of red hair through the store window on my next drive to work.
russell stivers
I don’t know why I keep going back to the Human Bean in Kent. They almost always never get my order right. I started asking them to repeat my order back to me and when I get my drink it’s wrong. I don’t know their system, but something’s not working.
Atmosphere: 3
Food: 4
Service: 1
Heather
Menu prices different than told at window. Charge higher once at window. Company is aware and doing nothing. False advertising
Service: 1
Alayna Frazee
Pulled up for a Mexi Mocha, left with a flower, emotional whiplash, and the urge to hug a stranger. Barista said Happy Mother’s Day and my cold little heart did a somersault. 10/10—this drink is my new emotional support system.
Atmosphere: 5
Food: 5
Service: 5
Vamsii D
I’m a big coffee lover myself, and I’ve been visiting this coffee shop for the past two years. I’ve bought their GRANITA more than 50 times. it’s hands down the best item on their menu! The flavor is consistently amazing and always meets (or even beats) my expectations. It’s refreshing, satisfying, and something I genuinely look forward to every time I visit. Highly recommend trying it if you haven’t already!
Road Block
Awesome
Kaleena English
Seriously… you’re going to fire my kid for “cheating on her barista test”. Shame on you. That literally shows how scummy of an owner you are. Not even give her a chance to retake it to prove she KNOWS her stuff.
Then you wait TWO weeks to say something to her about it and when she’s out of town?? Shame.. terrible business practice.
Don’t let your family work here. Their jobs will always be at risk for no reason.
I love the chocolate covered expresso bean with your drink. Many sugar free flavor options.
Sara Rosebaugh
Although it took a little while to order and get my drink, since they were understaffed, the worker there was wonderful and made the experience nice. Deonte (sp?) was fantastic and so upbeat! Thanks for putting a smile on my face
Stephanie Wolf
The line went by fast I felt bad the girls inside were talking about how they were understaffed. I ordered Toffee Crunch with Mac Milk Iced. When I got it . It was all watered down already when I tried it didn't even taste like anything It was so watered down. They also gave me the wrong item when ordering food.
Sheri Resnik
Love their coffee, smoothies, food and prices! They also have an app now with rewards. You get rewards way faster than the other coffee place.
Pam Peshko
Dropped the ball on my ice coffee this morning. Asked for coconut with extra coconut. Taste like crap with extra crap.
My favorite drive through coffee.
Service: 5
2nd time I've been here. I got a pumpkin latte. So so so good!
Atmosphere: 5
Food: 5
Service: 5
I went to the Human Bean’s Kent location on Thursday, July 3rd and was provided with extremely rude service from a younger girl with red hair and glasses. While there seemed to be other employees in the store at the time who were trying to go about their business and just do their jobs, this girl had an extremely entitled attitude and judgmental tone when I was trying to order my drink in the morning. I’ll set the scene for you: it was early in the morning, 6:30ish I’d say and I pulled up to the menu sign to order my Bright Energy before I go into my 7-7 shift at the hospital. While I greeted the one taking my order, I was given a short response and almost a pass of judgement for the drink I was ordering, which is completely uncalled for. Trying to keep an open mind, I pulled forward to get my drink from the window while I see it being made by a red haired girl who was clearly making rude face and degrading comments to the other employees around her as my drink was being made. Finally, my drink was brought to the window in almost a forceful motion followed by a rude “Here you go” and no pleasantries at all. While my drink was fine and I’m an overall big fan of the items at this store, I did not enjoy my most recent experience at this store and will most likely be going to the Streetsboro one from here on out. The identity of the girl may remain a mystery, but I know that for the future I will most definitely be avoiding the Human Bean when I see a glimpse of red hair through the store window on my next drive to work.
I don’t know why I keep going back to the Human Bean in Kent. They almost always never get my order right. I started asking them to repeat my order back to me and when I get my drink it’s wrong. I don’t know their system, but something’s not working.
Atmosphere: 3
Food: 4
Service: 1
Menu prices different than told at window. Charge higher once at window. Company is aware and doing nothing. False advertising
Service: 1
Pulled up for a Mexi Mocha, left with a flower, emotional whiplash, and the urge to hug a stranger. Barista said Happy Mother’s Day and my cold little heart did a somersault. 10/10—this drink is my new emotional support system.
Atmosphere: 5
Food: 5
Service: 5
I’m a big coffee lover myself, and I’ve been visiting this coffee shop for the past two years. I’ve bought their GRANITA more than 50 times. it’s hands down the best item on their menu! The flavor is consistently amazing and always meets (or even beats) my expectations. It’s refreshing, satisfying, and something I genuinely look forward to every time I visit. Highly recommend trying it if you haven’t already!
Awesome
Seriously… you’re going to fire my kid for “cheating on her barista test”. Shame on you. That literally shows how scummy of an owner you are. Not even give her a chance to retake it to prove she KNOWS her stuff. Then you wait TWO weeks to say something to her about it and when she’s out of town?? Shame.. terrible business practice. Don’t let your family work here. Their jobs will always be at risk for no reason.
Love there energy drinks and biscotti
Restaurantji Recommends
I love the chocolate covered expresso bean with your drink. Many sugar free flavor options.
Although it took a little while to order and get my drink, since they were understaffed, the worker there was wonderful and made the experience nice. Deonte (sp?) was fantastic and so upbeat! Thanks for putting a smile on my face
The line went by fast I felt bad the girls inside were talking about how they were understaffed. I ordered Toffee Crunch with Mac Milk Iced. When I got it . It was all watered down already when I tried it didn't even taste like anything It was so watered down. They also gave me the wrong item when ordering food.
Love their coffee, smoothies, food and prices! They also have an app now with rewards. You get rewards way faster than the other coffee place.
Dropped the ball on my ice coffee this morning. Asked for coconut with extra coconut. Taste like crap with extra crap.
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