Penn Station East Coast Subs

Went in last night after ordering almost $40 worth of food and had to way more than 5 minutes to be helped and didn't even get a, we'll be right with you and then pretty much everyone had an attitude towards us because they were busy... Yeah I've managed food before and if that's busy for you, maybe you need a new job

Service: 1

My experience with this Penn station was great when Kathy Combs is working she was very helpful and got my order correct. She is very polite and such a nice person I will continue to come in when she is working!!!

Atmosphere: 2

Food: 5

Service: 5

Kathy was the absolute best worker. She made me feel seen and I felt like I was happier when I left than when I came in. Will only come in if she's working!

Kathy is amazing. She went above and beyond. She is a great asset to have.

Atmosphere: 5

Food: 5

Service: 5

Great, fresh sub! Two nice employee dudes! Great experience!

Atmosphere: 5

Food: 5

Service: 5

This is the best Penn Station location in the Miami Valley. I've never had an issue with my order. The staff is always so friendly and the food is always amazing!

Atmosphere: 5

Food: 5

Service: 5

Great service every time I'm here.

Atmosphere: 4

Food: 5

Service: 5

I normally never leave complaints or negative reviews, but my experience today left me genuinely disappointed.

From the moment we walked in, the atmosphere felt off. No one greeted us or acknowledged us when we entered. When I went to pay, the cashier never offered me my receipt and immediately turned away. I stood at the counter for several minutes while she looked directly at me and then turned away again. I had to say “excuse me” multiple times just to get her attention to ask for our drink cups.

We sat in the extremely cold lobby waiting for our order. After taking just a few bites of my sub, I realized the steak was completely raw—cold and clearly never touched the grill. While I understand steak can be cooked to preference, when ordering a cheesesteak sub, you do not expect to be served raw, uncooked meat.

When I brought this to the manager’s attention, she told me they are “allowed to serve raw meat because corporate allows it.” They did offer to remake my food, but by that point my stomach was already upset, so I declined. She then turned away and began talking about the situation to her coworkers, which felt unprofessional and disrespectful—especially considering the circumstances.

Overall, this experience was disappointing from start to finish, and the lack of customer service and concern for food safety is truly unacceptable

Atmosphere: 2

Food: 1

Service: 1

Always the best sandwiches in all Ohio.

Atmosphere: 5

Food: 5

Service: 5

The absolute slowest PS I've ever been in.

Atmosphere: 2

Food: 3

Service: 2

Wow this is live action watched the employee use the Spatula to move Equipment off the top shelf then with out hesitation went right to taking food off the toasting rack I cant explain how Against food safty and Cleanliness i put pics 😳 up also so we are clear everyone seen her no one said anything not the manager no one me and my wife wear in aww at how gross this was I will never goto this location again as long as this crew works there and I live in Kettering ...so looks like 20 min drive to Centerville from now on

Atmosphere: 1

Food: 1

Service: 1

Staff is so kind and worked in a timely manner and well as a team! Much appreciated!

Atmosphere: 5

Food: 5

Service: 5

Went in before closing time, the cook the fantastic job making my sub and his service was spot on. Thanks

Atmosphere: 5

Food: 5

Service: 5

Really wanted a sub and and fries and pretty much forgot about this place until I drove past it. So I walk in and I'm glad that I did, as I was met with a New York chic, who was just happy to be alive and it showed. She helped me with my order as I am vegetarian and even helped me out with checking out due to my card chip malfunctioning. She literally was a whole vibe and just radiated positive energy. Only had $3 on me to tip, but would have been more. If I ever get an itch for another sub with fries, I would definitely come back and hopefully she's working 😉😊

Atmosphere: 4

Food: 4

Service: 4

This is a great penn station location! The staff was amazing and friendly. After a long, rough day, I truly appreciate their attitudes here. Keep up the awesome job!!

Atmosphere: 5

Food: 5

Service: 5