I took my daughter to get food last week right before closing the young man that was in there was on his phone having a full conversation before helping me and decided to just stare at me when HE was ready to finally help us. No greeting or nothing. Then as I’m telling him the order he’s rapping rap songs while I’m talking and I mentioned it to the young lady at the register and she apologized for his behavior. I thought it was so tacky to even experience something like that in Lakewood. Had high hopes for the location.
Atmosphere: 4
Food: 4
Service: 1
Cat Kat
Absolutely disgusting looking. DIRTY/NASTY Food, plastic bags, plastic everywhere inside and outside.Walked in the out. I also heard the restaurant on Lear Road in Avon is the same.
Atmosphere: 1
David Perez
Service was good but the rice was undercooked. Not the first time this has happened.
Atmosphere: 4
Food: 3
Service: 5
Marc Squires
The food is usually pretty good and the service is fine, but the cleanliness is severely lacking. I'm not sure the outside tables are ever wiped down, and the garden adjacent to the patio is filled with Chipotle trash. Do better.
Edit - I'm not contacting Chipotle so they can help. Clean up your trash.
Edit 11/26/25 - They have no forks. How does a restaurant run out of an essential, non-perishable item like forks? If only they were located in a shopping center with a grocery store that sold plastic forks.
Atmosphere: 2
Food: 4
Service: 1
Dustin K
I’ve given this Chipotle about ten “last” chances, assuming each visit was just an unfortunate coincidence. However, that doesn’t appear to be the case. This is consistently the most unclean location I’ve ever experienced (and I haven’t even been there during the typical rush times). With the amount of staff standing around just talking, this should never be the case.
During my most recent visit, I actually walked out despite being next in line.To start, the counter looked as if a burrito had exploded across it. Making matters worse, I watched an employee wipe the counter by pushing the fallen food back into the containers. They then touched the trash can and immediately prepared the next customer’s burrito without changing gloves.
If Chipotle conducts periodic audits of their locations, this one definitely needs to be at the top of the list.
Atmosphere: 1
Food: 2
Service: 1
Kamryn Bieber
Steak is disgusting everytime. Fatty and gross.
Jessica S
I give up on chipotle. Just close at 8 if you’re not going to replenish the line past then anyway. 3 hours to go and you’re announcing the 10 things you’re “out of”. And this is every time and any time I come in past 8 pm. Went to kamms, same thing, it’s every location. I don’t get it, just close at 8. You’re not out of it, you’re just not replenishing it past 8 when you’re open til 11??? I’ve been coming here since they first opened in 2001ish. I’m a day one! This was the first and only location for quite a while and I would go way out of the way to come, and I had to limit myself to 3 times a week 😂 that’s how good it was!! It’s nothing like it used to be, so sad, I miss the original integrity chipotle had. It’s been hit or miss for a looong time now. When it hits it still don’t hit like it used to, usually a disappointment, when I actually do get to order. I’m not just going to order a bowl of beans for crying out loud, or whatever you happen to have left 3 hours before you actually close!!!!! 😑
Atmosphere: 1
Food: 1
Service: 1
Ryan Bergh
This is the most chronically understaffed Chipotle I’ve ever frequented.
Atmosphere: 2
Food: 4
Service: 2
lucie Fields
This has to be the worst Chipotle location I've ever visited. Every visit has been a disappointment. Always out of items even by mid afternoon always understaffed and cleanliness is a forgotten item here. Today my kids wanted and so I gave another try but no surprise only two workers inside one in front and the other sitting down in back even though there was a line. This location really needs to get there act together
Atmosphere: 2
Service: 1
Craig Storozuk
This Chipotle has been fantastic every time I’ve been there. The staff is super friendly, listens, and wants to get your order right. This chicken burrito bowl was one scoop brown rice, two scoops black beans, pico, corn, medium hot sauce, cheese, lettuce on the side. Perfect! Every time. This is my experience there many times and will continue to go back weekly.
First time to this chipotle absolutely wonderful experience and had the best worker Victoria give me a wonderful time very kind, polite, and excellent customer service. The food was a bonus. -Venus
Atmosphere: 5
Food: 5
Service: 5
Robert Corwin
No caso, the food on the toppings side was all mixed together, nothing like chunky sour cream. The woman working the counter was kinda rude. When I order vegetarian I shouldn't have to pick peaces of meat out of my order.
Atmosphere: 1
Food: 3
Service: 2
Edwin L
Stale chips, undercooked rice, extremely salty guacamole, small portions. Just a no
Atmosphere: 1
Food: 1
Service: 2
Allison Hook
clean, fast, big portions
Atmosphere: 5
Food: 5
Service: 5
K M
they didn’t put the lid on my bowl correctly so when it fell the lid came off and it went everywhere. waste of $20 very disappointing.
I took my daughter to get food last week right before closing the young man that was in there was on his phone having a full conversation before helping me and decided to just stare at me when HE was ready to finally help us. No greeting or nothing. Then as I’m telling him the order he’s rapping rap songs while I’m talking and I mentioned it to the young lady at the register and she apologized for his behavior. I thought it was so tacky to even experience something like that in Lakewood. Had high hopes for the location.
Atmosphere: 4
Food: 4
Service: 1
Absolutely disgusting looking. DIRTY/NASTY Food, plastic bags, plastic everywhere inside and outside.Walked in the out. I also heard the restaurant on Lear Road in Avon is the same.
Atmosphere: 1
Service was good but the rice was undercooked. Not the first time this has happened.
Atmosphere: 4
Food: 3
Service: 5
The food is usually pretty good and the service is fine, but the cleanliness is severely lacking. I'm not sure the outside tables are ever wiped down, and the garden adjacent to the patio is filled with Chipotle trash. Do better.
Edit - I'm not contacting Chipotle so they can help. Clean up your trash.
Edit 11/26/25 - They have no forks. How does a restaurant run out of an essential, non-perishable item like forks? If only they were located in a shopping center with a grocery store that sold plastic forks.
Atmosphere: 2
Food: 4
Service: 1
I’ve given this Chipotle about ten “last” chances, assuming each visit was just an unfortunate coincidence. However, that doesn’t appear to be the case. This is consistently the most unclean location I’ve ever experienced (and I haven’t even been there during the typical rush times). With the amount of staff standing around just talking, this should never be the case.
During my most recent visit, I actually walked out despite being next in line.To start, the counter looked as if a burrito had exploded across it. Making matters worse, I watched an employee wipe the counter by pushing the fallen food back into the containers. They then touched the trash can and immediately prepared the next customer’s burrito without changing gloves.
If Chipotle conducts periodic audits of their locations, this one definitely needs to be at the top of the list.
Atmosphere: 1
Food: 2
Service: 1
Steak is disgusting everytime. Fatty and gross.
I give up on chipotle. Just close at 8 if you’re not going to replenish the line past then anyway. 3 hours to go and you’re announcing the 10 things you’re “out of”. And this is every time and any time I come in past 8 pm. Went to kamms, same thing, it’s every location. I don’t get it, just close at 8. You’re not out of it, you’re just not replenishing it past 8 when you’re open til 11???
I’ve been coming here since they first opened in 2001ish. I’m a day one! This was the first and only location for quite a while and I would go way out of the way to come, and I had to limit myself to 3 times a week 😂 that’s how good it was!! It’s nothing like it used to be, so sad, I miss the original integrity chipotle had. It’s been hit or miss for a looong time now. When it hits it still don’t hit like it used to, usually a disappointment, when I actually do get to order. I’m not just going to order a bowl of beans for crying out loud, or whatever you happen to have left 3 hours before you actually close!!!!! 😑
Atmosphere: 1
Food: 1
Service: 1
This is the most chronically understaffed Chipotle I’ve ever frequented.
Atmosphere: 2
Food: 4
Service: 2
This has to be the worst Chipotle location I've ever visited. Every visit has been a disappointment. Always out of items even by mid afternoon always understaffed and cleanliness is a forgotten item here. Today my kids wanted and so I gave another try but no surprise only two workers inside one in front and the other sitting down in back even though there was a line. This location really needs to get there act together
Atmosphere: 2
Service: 1
This Chipotle has been fantastic every time I’ve been there. The staff is super friendly, listens, and wants to get your order right. This chicken burrito bowl was one scoop brown rice, two scoops black beans, pico, corn, medium hot sauce, cheese, lettuce on the side. Perfect! Every time. This is my experience there many times and will continue to go back weekly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
First time to this chipotle absolutely wonderful experience and had the best worker Victoria give me a wonderful time very kind, polite, and excellent customer service. The food was a bonus. -Venus
Atmosphere: 5
Food: 5
Service: 5
No caso, the food on the toppings side was all mixed together, nothing like chunky sour cream. The woman working the counter was kinda rude. When I order vegetarian I shouldn't have to pick peaces of meat out of my order.
Atmosphere: 1
Food: 3
Service: 2
Stale chips, undercooked rice, extremely salty guacamole, small portions. Just a no
Atmosphere: 1
Food: 1
Service: 2
clean, fast, big portions
Atmosphere: 5
Food: 5
Service: 5
they didn’t put the lid on my bowl correctly so when it fell the lid came off and it went everywhere. waste of $20 very disappointing.
Atmosphere: 4
Food: 4
Service: 1
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