Dunkin'

17609 Detroit Ave Unit 1, Lakewood
(216) 221-8139

Recent Reviews

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Nichole

I feel bad about saying this but It’s time to put The older lady that works the drive thru lane out to pasture. She slow and consistently gets my orders wrong, and when i pointed it out she just dirty looked me and grumbled underneath her breath. The rest of the staff are great but she’s a problem! Medium iced French vanilla coffee with oat milk and sugar isn’t that difficult of an order.

Atmosphere: 1

Food: 3

Service: 1

Chuck Taylor

Slowest dunkin out there...don't believe me...stop by lol

Atmosphere: 1

Food: 3

Service: 1

Jessie Lee (99 Degree)

Out of apple fritters can't blame them it was like 1

Atmosphere: 3

Food: 4

Service: 5

Amit Johar

Not allowed to enter inside because no staff. Driveway only. I am not the kind that does driveway order.

I prefer lobby visit

Atmosphere: 1

Service: 5

Tanesha Madden

Fast and friendly service.

Atmosphere: 5

Food: 5

Service: 5

Chris Baker

Just wow
I ordered nine donuts and one medium Iced coffee.
The price came to $19.00
They literally shoved my donuts into a small paper bag, squished on top of each other lol
When I got home, I realized it was only six donuts and half of them were ruined from being squished into a small bag.
I did ask if they were out of boxes and they told me no and just said they’re not sure why they put them in a bag… So they overcharged me didn’t even give me what I ordered and simultaneously ruined the food that they did give me
Well, done Duncan

Shannon O

This older lady in the morning messes up orders in the drive, pick up and dine in. They seem to move her around a lot to have faster service and try to help her but she never remembers.

Atmosphere: 5

Food: 3

Service: 4

Madeline Rieter

Disgrace to coffee. Don’t know how this is 1 billion dollar corporation. They serve you syrup milk over ice.

San B

Hey guys, this was a good visit. Went through drive thru . Didn’t wait long and the service was pretty good. I ordered ice coffee. Not too bad.

Atmosphere: 3

Food: 3

Service: 4

Allison Harris

I've ordered decaf coffee three times here, around 7pm, and have been given regular coffee 2 of those times. Not fun several hours later when I can't sleep.

Food: 3

Service: 4

Anna Spurlock

Always so nice and respectful, Macchiato is always perfect

Atmosphere: 5

Food: 5

Service: 5

Georgie Morales

MIss ARI and DELLA are rockstars!!!! I actually moved from Florida 6yrs ago and as I walked out of the SSA building next door , I was so happy to find a Dunkin. I went through drive thru and l still get the AWESOME, FRIENDLY greeting when I go inside!! This business does not strive on the name DUNKIN DONUTS, NAH!! is the employees like these 2 young ladies and the ones working in the back and the managers, THEY are the ones that make DUNKIN DONUTS, NO , not the delicious coffee or donuts , is the workers that give face all day as they make us run on Dunkin. They face all sorts of crazy people{ is true the world is COO COO} and yet smile and give MARVELOUS customer service!!!
So, I do hope that the upper crust can read this. YOU GO GIRLS!!!

Atmosphere: 5

Food: 5

Service: 5

Em B

I had a very emotionally taxing day yesterday & Steven’s positive attitude completely changed my mood! His compassionate hospitality made all the difference in the world To me! Whenever we experience someone making a positive impact in our lives, we need to acknowledge that. It’s often too easy to complain and point out flaws on someone else. All the more reason I went back to this location, took the time to thank Steven, spoke with the manager & write this review. Hope everyone who works here is blessed by this review!

Atmosphere: 5

Food: 5

Service: 5

Desmond Mitchell

First of the year and it’s now 4$ for a medium iced coffee I hope this place shuts down. You suck . Id pay that much if my coffee was made correctly every time

Atmosphere: 1

Food: 1

Service: 1

Olivia Riedel

This is the worst location. The service sucks and it takes at least 20 mins every time I order a mobile order. 👎🏼👎🏼👎🏼👎🏼

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