we were unexpectedly a couple bucks short and Demetri covered us. super kind of him, thank you dude!
Service: 5
Lashanda Smith
So angry! I ordered 4 donuts and 2 sausage egg and cheese croissants. I get home and one of my croissants was missing the sausage. How do you forget to put the meat on the sandwich but charged me for it. I called and they aren’t picking up the phone.
Atmosphere: 5
Food: 2
Service: 5
K Krzymicki
Drive thru only. This was fine with us! We had Sabrina's strawberry floofy/delicious drink and an iced vanilla latte. All was delicious. Fast service and friendly staff.
Food: 5
Service: 5
Brandi G
I come here almost every week. To my surprise, I ordered a cold drink with light ice and they charged me .50 more. I question it, the cashier at the window said that is what the charge is for. I told them i didn't ask for NO ice but light ice due to the drink being too cold, I get a brain freeze. What do you think of something like this?
Service: 1
Jodhbir Dhillon
This place is filthy dont go there. They need health inspection. I dont know how they still open so disgusting
Atmosphere: 1
Food: 1
Service: 1
Aziz Ullah Hashimpur
Very busy place with many people ordering for Dunkin food The store needs to separate pick up orders with placing orders, it takes too much time to get orders
Atmosphere: 5
Food: 5
Service: 5
Terri Lowry
I ordered a caramel macchiato in the drive thru on my way to work. When I got to work I found out that I got a black coffee!! I don't even drink my coffee black! I had to pour it out! That was $5 wasted because your staff isn't paying attention to orders. I won't be back...
Atmosphere: 1
Food: 1
Service: 1
Ian Geary
I love this place so much! It reminds me of Forrest Gump…you never know what you’re gonna get! Sometimes life is sad and mundane but I always know where to go for a nice little surprise to shake things up a bit 🌪️Never gotten my order correct once…and I couldn’t be more grateful ❤️😘
Atmosphere: 1
Food: 1
Service: 1
Sheila Burton
Great Customer Service
Atmosphere: 5
Food: 5
Service: 5
Josh B
This is a franchised owned Dunkin. They will nickel and dime you on every little thing. I ordered a standard iced coffee with 4 mocha and got charged an additional fee for the mocha. The manager was a very prideful and pompous young Indian guy who updated me that he owns all of the Dunkins in North East Ohio 🙄. He then relented and updated that he actually doesn't own them in North East Ohio and I was charged the additional fee for the mocha... smh...
I always order the same thing at DD - donut, iced tea and bagel sandwich. At this location my order cost $2.78 more than the DD by my house and by my job. A 50 cent charge for less ice or a $1 charge for no ice is ridiculous. NOWHERE else charges for less or no ice. I'm ordering a drink - not a cup of ice!!! If I don't want any ice in that drink, you shouldn't be able to charge me more for not giving me something that's not the main thing I'm ordering. It's like charging someone .50 because the say no pickles on their cheeseburger. Ridiculous!! Then the iced tea (without the .50 less ice charge) was $1 more and the bagel sandwich was about $1.50 more. I will not be back to this DD location. (And the bagel was like a dry rock.) The person at the drive thru was amazing-the bright light in my stop.
Service: 5
Melanie González Cuevas
I come here every Wednesday around 4 pm and the service is really good but they always make my order wrong. This is the second time I ordered the meal deal, and the croissant tasted bad and old, I only ate half of it. The coffee also wrong, I ask for wipe cream and caramel drizzle, and they add it as a flavor.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Bagel
Debbie D
The employees are usually nice but they have no idea how to make a caramel machiato or they just don't feel like taking the time to do it right. It's very irritating to pay extra for a specialty drink just to get an iced coffee that tastes like booty. I should have learned my lesson by now and saved my money as this has happened the past four times I've been there.
Atmosphere: 1
Food: 1
Service: 2
SM J
Raegan was amazing! My coffee was delicious and she was so kind and sweet
Atmosphere: 5
Food: 5
Service: 5
Tia
I'm sorry but this American runs on duncan. I'm addicted
we were unexpectedly a couple bucks short and Demetri covered us. super kind of him, thank you dude!
Service: 5
So angry! I ordered 4 donuts and 2 sausage egg and cheese croissants. I get home and one of my croissants was missing the sausage. How do you forget to put the meat on the sandwich but charged me for it. I called and they aren’t picking up the phone.
Atmosphere: 5
Food: 2
Service: 5
Drive thru only. This was fine with us! We had Sabrina's strawberry floofy/delicious drink and an iced vanilla latte. All was delicious. Fast service and friendly staff.
Food: 5
Service: 5
I come here almost every week. To my surprise, I ordered a cold drink with light ice and they charged me .50 more. I question it, the cashier at the window said that is what the charge is for. I told them i didn't ask for NO ice but light ice due to the drink being too cold, I get a brain freeze. What do you think of something like this?
Service: 1
This place is filthy dont go there. They need health inspection. I dont know how they still open so disgusting
Atmosphere: 1
Food: 1
Service: 1
Very busy place with many people ordering for Dunkin food
The store needs to separate pick up orders with placing orders, it takes too much time to get orders
Atmosphere: 5
Food: 5
Service: 5
I ordered a caramel macchiato in the drive thru on my way to work. When I got to work I found out that I got a black coffee!! I don't even drink my coffee black! I had to pour it out! That was $5 wasted because your staff isn't paying attention to orders. I won't be back...
Atmosphere: 1
Food: 1
Service: 1
I love this place so much! It reminds me of Forrest Gump…you never know what you’re gonna get! Sometimes life is sad and mundane but I always know where to go for a nice little surprise to shake things up a bit 🌪️Never gotten my order correct once…and I couldn’t be more grateful ❤️😘
Atmosphere: 1
Food: 1
Service: 1
Great Customer Service
Atmosphere: 5
Food: 5
Service: 5
This is a franchised owned Dunkin. They will nickel and dime you on every little thing. I ordered a standard iced coffee with 4 mocha and got charged an additional fee for the mocha. The manager was a very prideful and pompous young Indian guy who updated me that he owns all of the Dunkins in North East Ohio 🙄. He then relented and updated that he actually doesn't own them in North East Ohio and I was charged the additional fee for the mocha... smh...
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I always order the same thing at DD - donut, iced tea and bagel sandwich. At this location my order cost $2.78 more than the DD by my house and by my job. A 50 cent charge for less ice or a $1 charge for no ice is ridiculous. NOWHERE else charges for less or no ice. I'm ordering a drink - not a cup of ice!!! If I don't want any ice in that drink, you shouldn't be able to charge me more for not giving me something that's not the main thing I'm ordering. It's like charging someone .50 because the say no pickles on their cheeseburger. Ridiculous!! Then the iced tea (without the .50 less ice charge) was $1 more and the bagel sandwich was about $1.50 more. I will not be back to this DD location. (And the bagel was like a dry rock.) The person at the drive thru was amazing-the bright light in my stop.
Service: 5
I come here every Wednesday around 4 pm and the service is really good but they always make my order wrong. This is the second time I ordered the meal deal, and the croissant tasted bad and old, I only ate half of it. The coffee also wrong, I ask for wipe cream and caramel drizzle, and they add it as a flavor.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Bagel
The employees are usually nice but they have no idea how to make a caramel machiato or they just don't feel like taking the time to do it right. It's very irritating to pay extra for a specialty drink just to get an iced coffee that tastes like booty. I should have learned my lesson by now and saved my money as this has happened the past four times I've been there.
Atmosphere: 1
Food: 1
Service: 2
Raegan was amazing! My coffee was delicious and she was so kind and sweet
Atmosphere: 5
Food: 5
Service: 5
I'm sorry but this American runs on duncan. I'm addicted
Atmosphere: 4
Food: 5
Service: 4
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