Took order 3 times never got it right. Got to window 2 of 3 people on their phones and one acting like he was doing a favor handing us the wrong order.
Terrible, Lear to do your jobs.
Food: 1
Service: 1
Terasa Hodson
Unfortunately, orders are rarely correct. I ordered a 6 piece chicken nugget with honey mustard sauce. I received no honey mustard sauce and five nuggets. It's sad that you have to inspect everything before you leave the drive-thru.
Food: 2
Service: 1
J T
Waited over 45 minutes for my mobile order. Never received it so I asked for a refund which I was then told the manager will not come to the front. Never got my food and was still charged. This place is an absolute joke. Avoid at all costs. Go to the W117 McDonald’s instead.
Atmosphere: 1
Food: 1
Service: 1
Futuro Sonota
I tried to pick up a mobile order thru - drive thru, the teenage boy stated “welcome to Dairy Queen” Then stated they didn’t have my order! With a ghetto voice.
I see too many bad reviews on here, I see things aren’t taken seriously.
Fast food workers don’t want to work and you are paying them to work for free.
Best regards!
Service: 1
Ric
Yall suck so bad!!!! How tho? So odd
J D
No workers equals crappy service. Avoid if in a rush.
Atmosphere: 1
Food: 1
Service: 1
Artie Dilznic
Sat in line for 45 minutes, then got to the window, order messed up. I don’t think they know how to read.
Steve Bozsa
Worst service of anywhere in the entire state I was the only person and 4 employees made eye contact with me and waited almost 20 minutes to just place an order just ridiculous
Atmosphere: 1
Food: 5
Service: 1
Dan Schindler
There’s McDonalds in East Cleveland better than this.
Been going here for years and in the last 2 months they can't seem to get orders correct. Avoid and hopefully they remove management and staff. 40 minutes for a hash brown and bagel. Must have to kill the potato? Gave my 4 year old a hash brown that didn't have a wrapper. I heard it for 45 minutes that the food burnt his hand from the day old oil. Yuck. Avoid.
Atmosphere: 1
Food: 1
Service: 1
Edwin Garcia
It's been better the past few days I've gone in earlier of course but night crew is a different story. I stood up front with someone who had a messed up order for 7-8 minutes! The kids up front look at you and expect you to use the kiosk, all I needed was a cup of water and the man beside me needed his order fixed which neither required the kiosk. The man who helped us was either a manager or the assistant GM which didn't seem to point his team in the right direction either. Do yourself the favor don't go in after 6 or 7 whatever time the kids clock in.
Atmosphere: 1
Food: 4
Service: 2
Mr HartIII
Parking: Small lot, also used for drive thru area
Kid-friendliness: It's Lakewood,OHIO
Wheelchair accessibility: Most or all of them are now days.
I don’t have a way to get to McDonald’s cause my car is in the shop. So I ordered off their app to have it delivered and clearly they can’t read a paper before closing up the bag. I called and they said they can’t give me a refund for th stuff I’m missing. I’m beyond mad this place deserves no stars
Wendy Gillen
My daughter, my niece, and a friend were here this evening, an older gentleman worker not dressed in uniform, but was a worker for McDonald's pulled up a chair, my daughter has the conversation on video, he asked the girls if they were looking for a man, and said other inappropriate things to them, I listened to the video. He made them all feel so uncomfortable, they took their food outside and ate in their car, he then sat where he could watch them, so they left. How many other people has this man approached and done the same? This disgusts me.
Took order 3 times never got it right. Got to window 2 of 3 people on their phones and one acting like he was doing a favor handing us the wrong order.
Terrible, Lear to do your jobs.
Food: 1
Service: 1
Unfortunately, orders are rarely correct. I ordered a 6 piece chicken nugget with honey mustard sauce. I received no honey mustard sauce and five nuggets. It's sad that you have to inspect everything before you leave the drive-thru.
Food: 2
Service: 1
Waited over 45 minutes for my mobile order. Never received it so I asked for a refund which I was then told the manager will not come to the front. Never got my food and was still charged. This place is an absolute joke. Avoid at all costs. Go to the W117 McDonald’s instead.
Atmosphere: 1
Food: 1
Service: 1
I tried to pick up a mobile order thru - drive thru, the teenage boy stated “welcome to Dairy Queen”
Then stated they didn’t have my order! With a ghetto voice.
I see too many bad reviews on here, I see things aren’t taken seriously.
Fast food workers don’t want to work and you are paying them to work for free.
Best regards!
Service: 1
Yall suck so bad!!!! How tho? So odd
No workers equals crappy service. Avoid if in a rush.
Atmosphere: 1
Food: 1
Service: 1
Sat in line for 45 minutes, then got to the window, order messed up. I don’t think they know how to read.
Worst service of anywhere in the entire state I was the only person and 4 employees made eye contact with me and waited almost 20 minutes to just place an order just ridiculous
Atmosphere: 1
Food: 5
Service: 1
There’s McDonalds in East Cleveland better than this.
Atmosphere: 1
Food: 1
Service: 1
Issues every time I visit this location
Restaurantji Recommends
Been going here for years and in the last 2 months they can't seem to get orders correct. Avoid and hopefully they remove management and staff. 40 minutes for a hash brown and bagel. Must have to kill the potato? Gave my 4 year old a hash brown that didn't have a wrapper. I heard it for 45 minutes that the food burnt his hand from the day old oil. Yuck. Avoid.
Atmosphere: 1
Food: 1
Service: 1
It's been better the past few days I've gone in earlier of course but night crew is a different story. I stood up front with someone who had a messed up order for 7-8 minutes! The kids up front look at you and expect you to use the kiosk, all I needed was a cup of water and the man beside me needed his order fixed which neither required the kiosk. The man who helped us was either a manager or the assistant GM which didn't seem to point his team in the right direction either. Do yourself the favor don't go in after 6 or 7 whatever time the kids clock in.
Atmosphere: 1
Food: 4
Service: 2
Parking: Small lot, also used for drive thru area
Kid-friendliness: It's Lakewood,OHIO
Wheelchair accessibility: Most or all of them are now days.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, Burger, Sandwiches
I don’t have a way to get to McDonald’s cause my car is in the shop. So I ordered off their app to have it delivered and clearly they can’t read a paper before closing up the bag. I called and they said they can’t give me a refund for th stuff I’m missing. I’m beyond mad this place deserves no stars
My daughter, my niece, and a friend were here this evening, an older gentleman worker not dressed in uniform, but was a worker for McDonald's pulled up a chair, my daughter has the conversation on video, he asked the girls if they were looking for a man, and said other inappropriate things to them, I listened to the video. He made them all feel so uncomfortable, they took their food outside and ate in their car, he then sat where he could watch them, so they left. How many other people has this man approached and done the same? This disgusts me.
Atmosphere: 1
Food: 4
Service: 4
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