Papa Johns Pizza

18400 Detroit Ave, Lakewood
(216) 228-1944

Recent Reviews

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Sara Herniman Hill

Decent pizza.

Atmosphere: 4

Food: 4

Service: 4

James E Clemons Jr

Very welcoming

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Works

Marshall Scott

This location, through online ordering, stole $63 out of my bank account and both local, online, and corporate customer service all refused to assist me. I generally get a "this or that department will contact you, or is working on a refund" then no reply. When I attempt other solutions or escalation- I get hung up on. It's been 2 months. Assuming I won't sue over $63 must be their form of theft, possibly to save their struggling business.

Food: 4

Hamada S

Good skimpy on the cheese.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Cheese Pizza

Marshall Scott

This location, through online ordering, stole $63 out of my bank account and both local, online, and corporate customer service all refused to assist me. I generally get a "this or that department will contact you, or is working on a refund" then no reply. When I attempt other solutions or escalation- I get hung up on. It's been 2 months. Assuming I won't sue over $63 must be their form of theft, possibly to save their struggling business.

gob

I ordered a well done cheese pizza with extra sauce not soggy cheese pizza with extra cheese.

Food: 1

Matthew Russ

Terrible service. Ordered through the store and then they chose to deliver my pizza through a 3rd party so it was of course wrong. When I called to complain I was told it wasn't the stores fault at all and when I complained further I was cut off, told my food would be delivered over again and then hung up on. The manager has no customer service skills. Had i chose to order through an app like door dash then I would undertsnd being told I need to talk to them but I didn't I ordered through papa johns so any mistake papa johns is responsible for, pretty simple.

Emerald Valley Tai Chi and Internal Arts

Hope you don't need your food anytime soon. Two hours after ordering they hadn't even started it. The bar wasn't high and they still couldn't get above it.

Atmosphere: 2

Food: 3

Service: 1

Chris

Seems like they're consistently struggling to find help Everytime (10 times at least) I pick up a doordash order, it's late. 100% the franchise owner's fault or they must have a terrible store manager. The employee was nice, feel bad for them.

John Ozmad

Go with Dominos, or be ready to wait 60min or more for cold pizza delivery. Not sure what's changed, but delivery is consistently late with no help from the app; even said "Delivered" when the pizza was still 20min from actually reaching me.

Dominos, every time, 10 to 15min max from order to arrival; hot, fresh, delicious.

Starrdrop

Came to grab carryout, our pizza was given away to someone from UberEats. Wish there was more of an apology other than a sorry from staff, but at least we got our pizza fresh in the end.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Stuff Crust

Wendy Schwarz

You guys SUCK and have zero pride in your "work." I've only ordered from you twice, and both times was delivered crap. You sent subpar chicken nuggets that someone basically poured a tablespoon of sauce over. Ridiculous. I don't know how y'all stay in business.

Food: 1

Jesse Thompson

Food was good. Most employees seemed helpful. Missing two ranch sauces I paid for online

Atmosphere: 3

Food: 5

Service: 3

Emily Marvin

Hung up on me twice and told me “stop calling here” the next time someone finally answered. Solve the issue and I won’t call. My pizza took over an hour and 10 minutes to be delivered warm.

Atmosphere: 1

Food: 3

Service: 1

TheTechSupportGuy

Ordered online. Get a call 30 minutes later from someone at corporate saying they’re cancelling my order because nobody in the store is answering the phone, and it probably isn’t open.

Atmosphere: 1

Food: 1

Service: 1

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