Sat in Line for more than 25 minutes. No one walking the line to get people’s order. No way to pull away and leave the line.
Service: 1
Ali Van Wey
Pulled into 7brew for a quick coffee, sat in line for 45 minutes waiting for my order to be taken. By the time I got up to the podium to have my order taken, I had to tell staff I didn't have time to wait because I had to go pick my daughter up for school. The stand has went down hill drastically in the last two months. During the day wait times have been 30+ minutes. My drinks are always good but the wait isn't worth it. I have had to pass up stopping on many occasions due to there being a line, long wait times, and no way to pull out of the stand if wait times become too long. This is the closest 7brew to home and it makes me sad that I can't get my coffee or energy when I'm on a time crunch. I have many friends that are 7brew lovers like I and they are experiencing the same thing. I hope this issue gets solved quickly.
Atmosphere: 4
Food: 5
Service: 1
Leah Watts
I hate having to put this review but honestly its needed. Ive been coming to this 7brew since it opened religiously, 3 times a week usually. I am unsure what has changed in the last 2 months but they no longer take orders ahead of the podium causing wait times to be astronomical. You cant leave once you are in line and because they have a whole team thats in the building and no one taking car orders its made this location a pointless visit. Ive officially gone to the point that I schedule food pick up and services in Zanesville so that I can still have my coffee ( that is *fantastic* ) but also get home within 3 hours of when I get to the shop.
I understand being short staffed, but that doesnt seem the case considering every other 7 brew in the area ( Zanesville and Newark notably ) have had 0 issues in this area and the staffing does not seem different at each location.
Atmosphere: 5
Food: 5
Service: 1
Alec Greaves
Incredibly rude employees and poor management.
Atmosphere: 1
Food: 1
Service: 1
Vicki
Love 7 brew BUT. tonight I'm on my way to work. Been in line well over half an hour. Why is only one employee working both lines a d some guy just standing watching her, I think he's the franchise owner or manager. Very frustrated. Going to be late
Atmosphere: 4
Food: 5
Service: 4
Nicole Vincent
horrible employees they bully and harass customers including bringing their family into it to harass the customers
Atmosphere: 1
Service: 1
Brian
Stop bullying your customers
Atmosphere: 1
Food: 1
Service: 1
rylee black
this place is literal shit there customer service sucks there workers are lazy and sit on there phones!.
Atmosphere: 1
Food: 2
Service: 1
Alexxa C
Such rude employees. Young ladies who make you feel stupid for how you order. Dirty establishment. Scooters down the street is 100x better.
Horrible. Wait in line forever every time. They take orders from people that come in line after you then wanna back track up to you. Horrible. Would not recommend this place. Also purposely made my drink wrong and refused to fix it!!
Atmosphere: 1
Food: 1
Service: 1
Connor Shultz
I love coming to 7 brew always my favorite coffee place. I ordered the Santa cookie mocha and it was delicious! The service is always fast and everyone is always friendly. The drinks are top tier as well. No meter the location it's always high quality ingredients. And yes my own words lol
Atmosphere: 5
Food: 5
Service: 5
big country
Sat in line for over 10 minutes had 3 cars in the other line order and get there dinks before I even pulled up. Was shown no customer service. I’ve experienced long wait times every time I have visited this location. I am at the Newark and Marion locations often and they are always courteous to customers and try there best to not keep the line moving by approaching cars in line and getting peoples orders while drinks are being made so that way the line is moving. No one should have others pull into the line after them and they receive service and product before they do, one car understandable but not multiple. It’s not the kids fault it’s a lack of customer service training and lack of being taught to to quick and efficient at there job
Service: 1
Kacey
I usually love 7 Brew, but the wait times have been terrible so I usually opt to go somewhere else. Waited in line for over 30 minutes, to get to the window and be ignored for another 10 minutes while the person with an iPad came out and took the other lane orders and the car behind us. No one acknowledged us waiting. Finally ordered and had to repeat ourselves 3 times because the music is so loud.
Atmosphere: 1
Food: 4
Service: 1
Macie Funk
Drinks are usually always good, but the wait time at this location is insane. Every time we are here we wait over 25+ minutes to even order not of the time. I’ve been to a few other location that were extremely busy and have ordered and had drink 10-15min MAX. Sad because this is one of our fav spots but have to have a lot of extra time to stop.
Sat in Line for more than 25 minutes. No one walking the line to get people’s order. No way to pull away and leave the line.
Service: 1
Pulled into 7brew for a quick coffee, sat in line for 45 minutes waiting for my order to be taken. By the time I got up to the podium to have my order taken, I had to tell staff I didn't have time to wait because I had to go pick my daughter up for school. The stand has went down hill drastically in the last two months. During the day wait times have been 30+ minutes. My drinks are always good but the wait isn't worth it. I have had to pass up stopping on many occasions due to there being a line, long wait times, and no way to pull out of the stand if wait times become too long.
This is the closest 7brew to home and it makes me sad that I can't get my coffee or energy when I'm on a time crunch.
I have many friends that are 7brew lovers like I and they are experiencing the same thing. I hope this issue gets solved quickly.
Atmosphere: 4
Food: 5
Service: 1
I hate having to put this review but honestly its needed. Ive been coming to this 7brew since it opened religiously, 3 times a week usually. I am unsure what has changed in the last 2 months but they no longer take orders ahead of the podium causing wait times to be astronomical. You cant leave once you are in line and because they have a whole team thats in the building and no one taking car orders its made this location a pointless visit. Ive officially gone to the point that I schedule food pick up and services in Zanesville so that I can still have my coffee ( that is *fantastic* ) but also get home within 3 hours of when I get to the shop.
I understand being short staffed, but that doesnt seem the case considering every other 7 brew in the area ( Zanesville and Newark notably ) have had 0 issues in this area and the staffing does not seem different at each location.
Atmosphere: 5
Food: 5
Service: 1
Incredibly rude employees and poor management.
Atmosphere: 1
Food: 1
Service: 1
Love 7 brew BUT. tonight I'm on my way to work. Been in line well over half an hour. Why is only one employee working both lines a d some guy just standing watching her, I think he's the franchise owner or manager. Very frustrated. Going to be late
Atmosphere: 4
Food: 5
Service: 4
horrible employees they bully and harass customers including bringing their family into it to harass the customers
Atmosphere: 1
Service: 1
Stop bullying your customers
Atmosphere: 1
Food: 1
Service: 1
this place is literal shit there customer service sucks there workers are lazy and sit on there phones!.
Atmosphere: 1
Food: 2
Service: 1
Such rude employees. Young ladies who make you feel stupid for how you order. Dirty establishment. Scooters down the street is 100x better.
Atmosphere: 1
Food: 1
Service: 1
Great coffee quick service
Atmosphere: 5
Service: 5
Restaurantji Recommends
Horrible. Wait in line forever every time. They take orders from people that come in line after you then wanna back track up to you. Horrible. Would not recommend this place. Also purposely made my drink wrong and refused to fix it!!
Atmosphere: 1
Food: 1
Service: 1
I love coming to 7 brew always my favorite coffee place. I ordered the Santa cookie mocha and it was delicious! The service is always fast and everyone is always friendly. The drinks are top tier as well. No meter the location it's always high quality ingredients. And yes my own words lol
Atmosphere: 5
Food: 5
Service: 5
Sat in line for over 10 minutes had 3 cars in the other line order and get there dinks before I even pulled up. Was shown no customer service. I’ve experienced long wait times every time I have visited this location. I am at the Newark and Marion locations often and they are always courteous to customers and try there best to not keep the line moving by approaching cars in line and getting peoples orders while drinks are being made so that way the line is moving. No one should have others pull into the line after them and they receive service and product before they do, one car understandable but not multiple. It’s not the kids fault it’s a lack of customer service training and lack of being taught to to quick and efficient at there job
Service: 1
I usually love 7 Brew, but the wait times have been terrible so I usually opt to go somewhere else. Waited in line for over 30 minutes, to get to the window and be ignored for another 10 minutes while the person with an iPad came out and took the other lane orders and the car behind us. No one acknowledged us waiting. Finally ordered and had to repeat ourselves 3 times because the music is so loud.
Atmosphere: 1
Food: 4
Service: 1
Drinks are usually always good, but the wait time at this location is insane. Every time we are here we wait over 25+ minutes to even order not of the time.
I’ve been to a few other location that were extremely busy and have ordered and had drink 10-15min MAX. Sad because this is one of our fav spots but have to have a lot of extra time to stop.
Atmosphere: 2
Food: 5
Service: 1
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