Our waitress was trying, appears nobody trained her. We ordered two big Don subs with dressing on the side, side salads and a pizza, what do you think they brought out first after 15 min on one sub no dressing, no waitress to be found, finally when she came back I told I got no Italian dressing for my big Don, she came back with ranch dressing for the salads, then I asked about our salads and then they brought out pizza no salads and when they did bring the salads after pizza and subs I told her I didn't want the salad after pizza and subs. She did knockoff $6.00 . EVERYTHING OUT OF SEQUENCE, THIS IS A MANAGEMENT PROBLEM NOT A WAITRESS PROBLEM. EVERYONE AROUND US SAYING THE SAME THING. FOOD WAS DESCENT WAITRESS WAS RUNNING HER TAIL OFF.
Atmosphere: 1
Food: 4
Service: 1
Darren Wingate
We went there we ordered Wings, a pizza, two calzones. We all got sodas.First The waitress never came back to ask us about our drinks. She spent all her time talking to this other table because she knew the people. Our pizza was burnt. The two calzones were burnt. I took basically took the toppings off the pizza and out of at least one of the calzones and ate the toppings left all of the crushed upside down so they could see it was burnt. I told the waitress and she went. Oh, sorry about that.. I kind of expected her to go get a manager. I told her when we were at the table so I went to pay. I took the tray with all the burnt crust and set it on the counter pay my $65 bill. Left and then called the manager, cause she never got a manager. He was like oh I could’ve made you a new pizza in six minutes. There’s something wrong with our ovens and they sometimes burn the pizzas or as he put it cook them extra dark. I didn’t believe him about the six minutes because it took 35 minutes for us to get our food the first time. He never offered to comp us anything.. and I told him that my first visit to your restaurant in that city and my friends live there. We are in the process of moving there in the spring. I have a family of five. I’ve had their pizza before the only reason we went there, but that was over in Columbus with some other friends, and it was awesome. He did say that they know the oven overcooked the pizza sometimes and they should’ve checked it before they sent it out. I should not have to send back my pizza to be cooked because they’re your oven is broke and you knew it.. I guess next time maybe we’ll try the one over on Main Street because we really did like Donatos’s pizza but the service was lacking. The food was not good. Oh except for the wings. I do not send my food back At restaurants. If I send it back, I just want to leave and not get any more food. Because I have worked in restaurants and the cook sometimes will get mad spit in your food and do all kind of disgusting things to your food . That’s why I don’t do that. Everybody says oh our cooks wouldn’t do that, but I worked in a high-end restaurant Marco’s heritage Inn in Daytona Beach Florida. And they did terrible things through the food when it got sent back.. I was kind of irritated because I told the waitress and nothing was done. Nobody came to see me or talk to me. That’s why I left and called back because I know me and I would’ve said things I regretted later. So the wise thing for me to do was call back and talk to The manager. I explained this to him and he just kept saying I could’ve remade your pizza and I kept saying well. I shouldn’t have to wait for you to make remake my pizza. Should’ve just made it right the first time. What if I would’ve had that pizza delivered to my residence and it looked like that. Anyways, I will never visit that restaurant again. It was a very very Bad experience. All my friend and his family will never visit it either.
Atmosphere: 3
Food: 1
Service: 3
Darren Wingate
We went there we ordered Wings, a pizza, two calzones. We all got sodas.First The waitress never came back to ask us about our drinks. She spent all her time talking to this other table because she knew the people. Our pizza was burnt. The two calzones were burnt. I took basically took the toppings off the pizza and out of at least one of the calzones and ate the toppings left all of the crushed upside down so they could see it was burnt. I told the waitress and she went. Oh, sorry about that.. I kind of expected her to go get a manager. I told her when we were at the table so I went to pay. I took the tray with all the burnt crust and set it on the counter pay my $65 bill. Left and then called the manager, cause she never got a manager. He was like oh I could’ve made you a new pizza in six minutes. There’s something wrong with our ovens and they sometimes burn the pizzas or as he put it cook them extra dark. I didn’t believe him about the six minutes because it took 35 minutes for us to get our food the first time. He never offered to comp us anything.. and I told him that my first visit to your restaurant in that city and my friends live there. We are in the process of moving there in the spring. I have a family of five. I’ve had their pizza before the only reason we went there, but that was over in Columbus with some other friends, and it was awesome. He did say that they know the oven overcooked the pizza sometimes and they should’ve checked it before they sent it out. I should not have to send back my pizza to be cooked because they’re your oven is broke and you knew it.. I guess next time maybe we’ll try the one over on Main Street because we really did like Donatos’s pizza but the service was lacking. The food was not good. Oh except for the wings. I do not send my food back At restaurants. If I send it back, I just want to leave and not get any more food. Because I have worked in restaurants and the cook sometimes will get mad spit in your food and do all kind of disgusting things to your food . That’s why I don’t do that. Everybody says oh our cooks wouldn’t do that, but I worked in a high-end restaurant Marco’s heritage Inn in Daytona Beach Florida. And they did terrible things through the food when it got sent back.. I was kind of irritated because I told the waitress and nothing was done. Nobody came to see me or talk to me. That’s why I left and called back because I know me and I would’ve said things I regretted later. So the wise thing for me to do was call back and talk to The manager. I explained this to him and he just kept saying I could’ve remade your pizza and I kept saying well. I shouldn’t have to wait for you to make remake my pizza. Should’ve just made it right the first time. What if I would’ve had that pizza delivered to my residence and it looked like that. Anyways, I will never visit that restaurant again. It was a very very Bad experience. All my friend and his family will never visit it either.
Kris Hunt
Redrobin is destroying ur brand
Atmosphere: 5
Food: 5
Service: 5
Larry Bowman, MSgt USMC Retired
This used to be my favorite pizza in town. Well no more! The last few times it didn't seem to be baked properly, as it tasted doughy, and toppings didn't taste done. Most of the ingredients have lost the flavor they had in the past. The pizza in general has lost its flavor. I didn't know what has changed but it's unacceptable and has had their last chance to keep my business.
Food: 2
Service: 4
Freddie Lover
Great as usual!
Atmosphere: 5
Food: 5
Service: 5
Carol Perry
Employee was super nice. Pizza delicious!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Big Don Italian Sub
Patrick Rodgers
Good pizza, good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Big Don Italian Sub, Works
AJ
Food was perfect! The restaurant looks so nice inside, we will probably dine in next time.
Atmosphere: 5
Food: 5
Service: 5
TED KOLLISTER
Consistency time after time need I say more
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Meatball, Works, Big Don
Our waitress was trying, appears nobody trained her. We ordered two big Don subs with dressing on the side, side salads and a pizza, what do you think they brought out first after 15 min on one sub no dressing, no waitress to be found, finally when she came back I told I got no Italian dressing for my big Don, she came back with ranch dressing for the salads, then I asked about our salads and then they brought out pizza no salads and when they did bring the salads after pizza and subs I told her I didn't want the salad after pizza and subs. She did knockoff $6.00 . EVERYTHING OUT OF SEQUENCE, THIS IS A MANAGEMENT PROBLEM NOT A WAITRESS PROBLEM. EVERYONE AROUND US SAYING THE SAME THING. FOOD WAS DESCENT WAITRESS WAS RUNNING HER TAIL OFF.
Atmosphere: 1
Food: 4
Service: 1
We went there we ordered Wings, a pizza, two calzones. We all got sodas.First The waitress never came back to ask us about our drinks. She spent all her time talking to this other table because she knew the people. Our pizza was burnt. The two calzones were burnt. I took basically took the toppings off the pizza and out of at least one of the calzones and ate the toppings left all of the crushed upside down so they could see it was burnt. I told the waitress and she went. Oh, sorry about that.. I kind of expected her to go get a manager. I told her when we were at the table so I went to pay. I took the tray with all the burnt crust and set it on the counter pay my $65 bill. Left and then called the manager, cause she never got a manager. He was like oh I could’ve made you a new pizza in six minutes. There’s something wrong with our ovens and they sometimes burn the pizzas or as he put it cook them extra dark. I didn’t believe him about the six minutes because it took 35 minutes for us to get our food the first time. He never offered to comp us anything.. and I told him that my first visit to your restaurant in that city and my friends live there. We are in the process of moving there in the spring. I have a family of five. I’ve had their pizza before the only reason we went there, but that was over in Columbus with some other friends, and it was awesome. He did say that they know the oven overcooked the pizza sometimes and they should’ve checked it before they sent it out. I should not have to send back my pizza to be cooked because they’re your oven is broke and you knew it.. I guess next time maybe we’ll try the one over on Main Street because we really did like Donatos’s pizza but the service was lacking. The food was not good. Oh except for the wings. I do not send my food back At restaurants. If I send it back, I just want to leave and not get any more food. Because I have worked in restaurants and the cook sometimes will get mad spit in your food and do all kind of disgusting things to your food . That’s why I don’t do that. Everybody says oh our cooks wouldn’t do that, but I worked in a high-end restaurant Marco’s heritage Inn in Daytona Beach Florida. And they did terrible things through the food when it got sent back.. I was kind of irritated because I told the waitress and nothing was done. Nobody came to see me or talk to me. That’s why I left and called back because I know me and I would’ve said things I regretted later. So the wise thing for me to do was call back and talk to The manager. I explained this to him and he just kept saying I could’ve remade your pizza and I kept saying well. I shouldn’t have to wait for you to make remake my pizza. Should’ve just made it right the first time. What if I would’ve had that pizza delivered to my residence and it looked like that. Anyways, I will never visit that restaurant again. It was a very very Bad experience. All my friend and his family will never visit it either.
Atmosphere: 3
Food: 1
Service: 3
We went there we ordered Wings, a pizza, two calzones. We all got sodas.First The waitress never came back to ask us about our drinks. She spent all her time talking to this other table because she knew the people. Our pizza was burnt. The two calzones were burnt. I took basically took the toppings off the pizza and out of at least one of the calzones and ate the toppings left all of the crushed upside down so they could see it was burnt. I told the waitress and she went. Oh, sorry about that.. I kind of expected her to go get a manager. I told her when we were at the table so I went to pay. I took the tray with all the burnt crust and set it on the counter pay my $65 bill. Left and then called the manager, cause she never got a manager. He was like oh I could’ve made you a new pizza in six minutes. There’s something wrong with our ovens and they sometimes burn the pizzas or as he put it cook them extra dark. I didn’t believe him about the six minutes because it took 35 minutes for us to get our food the first time. He never offered to comp us anything.. and I told him that my first visit to your restaurant in that city and my friends live there. We are in the process of moving there in the spring. I have a family of five. I’ve had their pizza before the only reason we went there, but that was over in Columbus with some other friends, and it was awesome. He did say that they know the oven overcooked the pizza sometimes and they should’ve checked it before they sent it out. I should not have to send back my pizza to be cooked because they’re your oven is broke and you knew it.. I guess next time maybe we’ll try the one over on Main Street because we really did like Donatos’s pizza but the service was lacking. The food was not good. Oh except for the wings. I do not send my food back At restaurants. If I send it back, I just want to leave and not get any more food. Because I have worked in restaurants and the cook sometimes will get mad spit in your food and do all kind of disgusting things to your food . That’s why I don’t do that. Everybody says oh our cooks wouldn’t do that, but I worked in a high-end restaurant Marco’s heritage Inn in Daytona Beach Florida. And they did terrible things through the food when it got sent back.. I was kind of irritated because I told the waitress and nothing was done. Nobody came to see me or talk to me. That’s why I left and called back because I know me and I would’ve said things I regretted later. So the wise thing for me to do was call back and talk to The manager. I explained this to him and he just kept saying I could’ve remade your pizza and I kept saying well. I shouldn’t have to wait for you to make remake my pizza. Should’ve just made it right the first time. What if I would’ve had that pizza delivered to my residence and it looked like that. Anyways, I will never visit that restaurant again. It was a very very Bad experience. All my friend and his family will never visit it either.
Redrobin is destroying ur brand
Atmosphere: 5
Food: 5
Service: 5
This used to be my favorite pizza in town. Well no more! The last few times it didn't seem to be baked properly, as it tasted doughy, and toppings didn't taste done. Most of the ingredients have lost the flavor they had in the past. The pizza in general has lost its flavor. I didn't know what has changed but it's unacceptable and has had their last chance to keep my business.
Food: 2
Service: 4
Great as usual!
Atmosphere: 5
Food: 5
Service: 5
Employee was super nice. Pizza delicious!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Big Don Italian Sub
Good pizza, good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Big Don Italian Sub, Works
Food was perfect! The restaurant looks so nice inside, we will probably dine in next time.
Atmosphere: 5
Food: 5
Service: 5
Consistency time after time need I say more
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Meatball, Works, Big Don
Restaurantji Recommends
Very simple restaurant, no frills. Great pizza, this time it was a tad over-cooked.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Mariachi, Big Don Italian
They just won’t bring you your food. I hope they make it right and give me my money back atleast
Atmosphere: 1
Food: 1
Service: 1
We always make Donatos a stop when we are in central Ohio. It never fails to impress.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Founder's Favorite - 12 Gluten Free Crust, Big Don
Bought a large carryout pepperoni pizza havent had one for awhile best pizza I've had ty
Atmosphere: 5
Food: 5
Service: 4
Decent food. Usually get a sub, not a big fan of the pizza. Wedding party upstairs had service distracted which wasn't great, but understandable
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Don Italian
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