I think they forget that online orders should not take.Presidents over actual customers that are standing right in front of you who you ignored for ten minutes and I still never got my coffee or my son's coffee
Atmosphere: 1
Food: 1
Service: 1
Tracey Barnes
I am lactose intolerant, and while I can tolerate the bit of foamed milk in a cappucino, I can't drink as much milk as is in a lattte. Oftentimes, I order a cappucino and from the weight of the drink I can immediately tell it's closer to a latte. So at another Starbucks location, I asked how to modify my orders to avoid this and was told to order my cappucinos "extra dry," which would ensure they contain only foamed milk (i.e., no straight-up milk). I have done this ever since with great success. I did the same at this location, yet the drink felt as heavy as a brick (far heavier than even a latte, let alone a cappucino). I couldn't discern a hint of coffee flavor; it truly tasted like a venti warmed milk. Just a reminder, Starbucks, that when a customer has a special request, it's not always because they're being high maintenance; there may be a medical reason behind it. Your training and quality control should reflect that.
Atmosphere: 3
Food: 1
Service: 5
Shawna Lopez
Went in to get my daughter this drink with her gift card. Wasn't even full, the service was TERRIBLE. I really feel like I would have been ok getting almost half the drink if the woman was at least nice. It takes 0.00 to just be nice. If you're getting paid for a customer service job, then please have some good customer service.
Atmosphere: 1
Food: 2
Service: 1
Jalen Smith
Dont waste your time . Starbucks inside kroger closes before the time posted. Apparently the employee just gets to say they close when they want because they are the only person working .
Atmosphere: 1
Food: 1
Service: 1
Jacque Gray
My wife’s favorite spot.
Atmosphere: 2
Food: 3
Service: 2
Brian Self
Was not there do not like foam $$$$$$$$$$$$$$$
Ian McGuire
A dissspointing experience the other starbucks are
Atmosphere: 1
Food: 2
Service: 1
Delaina Faye
It's really good just a long wait even with no one in
Atmosphere: 4
Food: 4
Service: 3
Julissa Yutzy
Ordered a grande pink drink with NO ICE and practically was full of ice? when I picked it up, she looked at me but didn’t even acknowledge me.
Food: 3
Layne Barringer
Worst Starbucks experience ever!!! I usually don’t make reviews, but it was too bad not to leave a rating. To start they didn’t have any cup sizes besides xs and medium. Second the lady running the shop had not pulled up her hair or washed her apron in what looked like a year, and also was handling the food with no gloves. Very unsanitary compared to any Starbucks I’ve ever seen. We ordered a coffee cake that was served in the plastic wrapper with the date on it and later we asked for it to be heated, and it came back out just in a bag. Not heated like we asked. To add on to this mess we ordered only two drinks and were charged for three. Not only this but we were not given what we ordered and did not receive the additives we payed for. Very disappointed. Not impressed by anything. DO NOT COME HERE EVER.
Worst customer service. Ordered a large strawberry cream frap and reg pink drink. They gave me two regular size. I told her I ordered a large! The lady making the drinks literally told me "thats not what I heard".... Never again will I order from that location!
Katrina
First off I don't know if the starbucks employees were trying to make fun of my name or if they're just severely illiterate. either way somebody should probably check on that because its bad for business Second of all the had a very long wait time which is suprising considering they were really slow at the time of this incident which occurred on January 29th. At 1141 East Main Street
Impossible Person
First off I don't know if the starbucks employees were trying to make fun of my name or if they're just severely illiterate. either way somebody should probably check on that because its bad for businessSecond of all the had a very long wait time which is suprising considering they were really slow at the time of this incident which occurred on January 29th. At 1141 East Main Street
Becca Preece
usually really good but today I ordered a drink at 1:11pm. by 1:34 I finally got my drink but thr wrong size. I told Noah who made it that and he instead of remaking it the right size, basically refused to remake it and told the other batista that he Already gave me my drink. which she knew he didn't. I waited a further 30 minutes and watched him make all other mobile orders before going and asking the cashier what was the issue. she made the drink herself and he refused to acknowledge it.
Sabrina Adams
Have stopped several times between 7pm and 7:30pm to get a coffee just to be told they are closed and not serving anymore. Says they close at 8pm. Disappointing when I crave some extra goodness and caffeine before a 12 hour night shift at the hospital and can’t get it during the hours it states it’s open. Seems to be the younger employees. Tonight the girl was closed because she was sick.
I think they forget that online orders should not take.Presidents over actual customers that are standing right in front of you who you ignored for ten minutes and I still never got my coffee or my son's coffee
Atmosphere: 1
Food: 1
Service: 1
I am lactose intolerant, and while I can tolerate the bit of foamed milk in a cappucino, I can't drink as much milk as is in a lattte. Oftentimes, I order a cappucino and from the weight of the drink I can immediately tell it's closer to a latte. So at another Starbucks location, I asked how to modify my orders to avoid this and was told to order my cappucinos "extra dry," which would ensure they contain only foamed milk (i.e., no straight-up milk). I have done this ever since with great success. I did the same at this location, yet the drink felt as heavy as a brick (far heavier than even a latte, let alone a cappucino). I couldn't discern a hint of coffee flavor; it truly tasted like a venti warmed milk. Just a reminder, Starbucks, that when a customer has a special request, it's not always because they're being high maintenance; there may be a medical reason behind it. Your training and quality control should reflect that.
Atmosphere: 3
Food: 1
Service: 5
Went in to get my daughter this drink with her gift card. Wasn't even full, the service was TERRIBLE. I really feel like I would have been ok getting almost half the drink if the woman was at least nice. It takes 0.00 to just be nice. If you're getting paid for a customer service job, then please have some good customer service.
Atmosphere: 1
Food: 2
Service: 1
Dont waste your time . Starbucks inside kroger closes before the time posted. Apparently the employee just gets to say they close when they want because they are the only person working .
Atmosphere: 1
Food: 1
Service: 1
My wife’s favorite spot.
Atmosphere: 2
Food: 3
Service: 2
Was not there do not like foam $$$$$$$$$$$$$$$
A dissspointing experience the other starbucks are
Atmosphere: 1
Food: 2
Service: 1
It's really good just a long wait even with no one in
Atmosphere: 4
Food: 4
Service: 3
Ordered a grande pink drink with NO ICE and practically was full of ice? when I picked it up, she looked at me but didn’t even acknowledge me.
Food: 3
Worst Starbucks experience ever!!! I usually don’t make reviews, but it was too bad not to leave a rating. To start they didn’t have any cup sizes besides xs and medium. Second the lady running the shop had not pulled up her hair or washed her apron in what looked like a year, and also was handling the food with no gloves. Very unsanitary compared to any Starbucks I’ve ever seen. We ordered a coffee cake that was served in the plastic wrapper with the date on it and later we asked for it to be heated, and it came back out just in a bag. Not heated like we asked. To add on to this mess we ordered only two drinks and were charged for three. Not only this but we were not given what we ordered and did not receive the additives we payed for. Very disappointed. Not impressed by anything. DO NOT COME HERE EVER.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst customer service. Ordered a large strawberry cream frap and reg pink drink. They gave me two regular size. I told her I ordered a large! The lady making the drinks literally told me "thats not what I heard".... Never again will I order from that location!
First off I don't know if the starbucks employees were trying to make fun of my name or if they're just severely illiterate. either way somebody should probably check on that because its bad for business
Second of all the had a very long wait time which is suprising considering they were really slow at the time of this incident which occurred on January 29th. At 1141 East Main Street
First off I don't know if the starbucks employees were trying to make fun of my name or if they're just severely illiterate. either way somebody should probably check on that because its bad for businessSecond of all the had a very long wait time which is suprising considering they were really slow at the time of this incident which occurred on January 29th. At 1141 East Main Street
usually really good but today I ordered a drink at 1:11pm. by 1:34 I finally got my drink but thr wrong size. I told Noah who made it that and he instead of remaking it the right size, basically refused to remake it and told the other batista that he Already gave me my drink. which she knew he didn't. I waited a further 30 minutes and watched him make all other mobile orders before going and asking the cashier what was the issue. she made the drink herself and he refused to acknowledge it.
Have stopped several times between 7pm and 7:30pm to get a coffee just to be told they are closed and not serving anymore. Says they close at 8pm. Disappointing when I crave some extra goodness and caffeine before a 12 hour night shift at the hospital and can’t get it during the hours it states it’s open. Seems to be the younger employees. Tonight the girl was closed because she was sick.
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