Ever since the change of ownership, this Dairy Queen has gone downhill significantly. Would not recommend. If you need lunch, stop at Down on Main instead.
Atmosphere: 1
Food: 1
Service: 1
Bernard Manderine
One of the Best đ Strawberry Milkshakes Fresh Strawberries đ
Angelia Funari (Valentine1968)
I have always enjoyed this particular DQ. The location is perfect for my family.
Atmosphere: 5
Food: 5
Service: 5
Richard Smith
The workers seemed grumpy, terrible ice cream selection, and a snippy attitude
Atmosphere: 1
Food: 2
Service: 1
Myrtle Hupp
Food was good, but a little cold. But, after all it was ok
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cheeseburger
ALeeShA Harbin
Staff went out of their way to take care of us!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Ice Cream Cake
Kelly
I visited this site this afternoon for lunch upon arrival was not greeted the customary way you should but through observing the store it must have been delivery day and was mindful that the lady was also busy. I was told when looking at menu that there was no oil so only hamburgers and hot dogs could be served so I ordered a blizzard instead. I paid for order which came to $5.19 and left store as I had a corporate call that I needed to complete. Once I opened the blizzard it was definitely not correct in how it was made, it was essentially $5.19 of vanilla ice cream in a cup, I returned to the store and requested for my return of money as the order was not correct. The lady told me âyou got what you orderedâ I explained I did not want to argue with her nor did I have the time that I simply wanted my money back. She statedâ We donât give refundsâ she never offered to make a new one and was unapologetic. when asked who the manager was she identified she was but refused to give her name and stated the girl in the back was also another manager but she would not have made the blizzard wrong. (Ridiculous I know and unbelievable that I am really having this conversation with this Manager) when asked who the owner was she refused to give the name or contact and told me I could call corporate and than proceeded to tell me that I was not welcome back at the location. I left I did call the corporate office to detail the events, however I am writing this review because as I left I realized that this type of mentality is why small businesses go under, they want the support of their community/or visitors but whether it is lack of proper on boarding upon hiring or lack of customer service trainingâŠyou loose the ability to have growth. How I was treated this morning was disrespectful and unwarranted because the âManagersâ clearly did not care about the the customer or the experience. I do not need a follow up from the owner as I see from the your previous poor reviews that they appear automated and insincere I can promise I will not return to this site. I would hope my $5.19 you did not return to me goes to provide some education on customer service with your team.
Atmosphere: 1
Food: 1
Service: 1
Compass04204176342
Very Poor customer service, no oil to make fries/chicken on this day, ordered a blizzard that simply was not correct refused to refund me or make new one was not offered when asked to speak to owner the âManager â refused to give his name not hers and told me I was not welcome back in the store. Absolutely appalling how she handled her self and treated the customer. Per Google reviews it appears to be the trend.
This place isn't what it used to be sadly. Instead of the old-fashioned look I always loved with the train tracks above you, it's now a modern look. The food was pretty much like normal, but the chicken tenders were extremely small. The employees were slow and they were walking around the place eating toast and watching the TVs. I miss the way it used to be
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Fingers, French Fries, Banana Split
SmokeyDead
!!!!!! Overpriced Terrible Fake ice Cream. There are much better/cheaper options in columbiana. !!!!!!
Atmosphere: 1
Food: 1
Service: 1
Adam M
The building is falling apart. I go here very rarely. Everytime I go here something is broken or most recently the ceiling is literally caving in and leaking everywhere.The prices are ridiculously high and absolutely not worth it. Also your food or ice cream will be served to you by a bunch of kids working for the summer out of school. No adult manager in sight.. this DQ is a 100% nope at all costs.
Atmosphere: 1
Food: 1
Service: 1
Joyce Mcbride
All the workers just at a table with their friends hanging out. Waiting forever on blizzards 4/30/24
Very friendly
Was a good experience and tasty
Atmosphere: 5
Food: 4
Service: 4
Ever since the change of ownership, this Dairy Queen has gone downhill significantly. Would not recommend. If you need lunch, stop at Down on Main instead.
Atmosphere: 1
Food: 1
Service: 1
One of the Best đ
Strawberry Milkshakes
Fresh Strawberries đ
I have always enjoyed this particular DQ. The location is perfect for my family.
Atmosphere: 5
Food: 5
Service: 5
The workers seemed grumpy, terrible ice cream selection, and a snippy attitude
Atmosphere: 1
Food: 2
Service: 1
Food was good, but a little cold. But, after all it was ok
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cheeseburger
Staff went out of their way to take care of us!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Ice Cream Cake
I visited this site this afternoon for lunch upon arrival was not greeted the customary way you should but through observing the store it must have been delivery day and was mindful that the lady was also busy. I was told when looking at menu that there was no oil so only hamburgers and hot dogs could be served so I ordered a blizzard instead. I paid for order which came to $5.19 and left store as I had a corporate call that I needed to complete. Once I opened the blizzard it was definitely not correct in how it was made, it was essentially $5.19 of vanilla ice cream in a cup, I returned to the store and requested for my return of money as the order was not correct. The lady told me âyou got what you orderedâ I explained I did not want to argue with her nor did I have the time that I simply wanted my money back. She statedâ We donât give refundsâ she never offered to make a new one and was unapologetic. when asked who the manager was she identified she was but refused to give her name and stated the girl in the back was also another manager but she would not have made the blizzard wrong. (Ridiculous I know and unbelievable that I am really having this conversation with this Manager) when asked who the owner was she refused to give the name or contact and told me I could call corporate and than proceeded to tell me that I was not welcome back at the location. I left I did call the corporate office to detail the events, however I am writing this review because as I left I realized that this type of mentality is why small businesses go under, they want the support of their community/or visitors but whether it is lack of proper on boarding upon hiring or lack of customer service trainingâŠyou loose the ability to have growth. How I was treated this morning was disrespectful and unwarranted because the âManagersâ clearly did not care about the the customer or the experience. I do not need a follow up from the owner as I see from the your previous poor reviews that they appear automated and insincere I can promise I will not return to this site. I would hope my $5.19 you did not return to me goes to provide some education on customer service with your team.
Atmosphere: 1
Food: 1
Service: 1
Very Poor customer service, no oil to make fries/chicken on this day, ordered a blizzard that simply was not correct refused to refund me or make new one was not offered when asked to speak to owner the âManager â refused to give his name not hers and told me I was not welcome back in the store. Absolutely appalling how she handled her self and treated the customer. Per Google reviews it appears to be the trend.
Restaurantji Recommends
Just a typical DQ. Blizzards were great.
This place isn't what it used to be sadly. Instead of the old-fashioned look I always loved with the train tracks above you, it's now a modern look. The food was pretty much like normal, but the chicken tenders were extremely small. The employees were slow and they were walking around the place eating toast and watching the TVs. I miss the way it used to be
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Fingers, French Fries, Banana Split
!!!!!! Overpriced Terrible Fake ice Cream. There are much better/cheaper options in columbiana. !!!!!!
Atmosphere: 1
Food: 1
Service: 1
The building is falling apart. I go here very rarely. Everytime I go here something is broken or most recently the ceiling is literally caving in and leaking everywhere.The prices are ridiculously high and absolutely not worth it. Also your food or ice cream will be served to you by a bunch of kids working for the summer out of school. No adult manager in sight.. this DQ is a 100% nope at all costs.
Atmosphere: 1
Food: 1
Service: 1
All the workers just at a table with their friends hanging out. Waiting forever on blizzards 4/30/24
Atmosphere: 1
Food: 4
Service: 1
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