The workers seemed grumpy, terrible ice cream selection, and a snippy attitude
Atmosphere: 1
Food: 2
Service: 1
Myrtle Hupp
Food was good, but a little cold. But, after all it was ok
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cheeseburger
ALeeShA Harbin
Staff went out of their way to take care of us!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Ice Cream Cake
Kelly
I visited this site this afternoon for lunch upon arrival was not greeted the customary way you should but through observing the store it must have been delivery day and was mindful that the lady was also busy. I was told when looking at menu that there was no oil so only hamburgers and hot dogs could be served so I ordered a blizzard instead. I paid for order which came to $5.19 and left store as I had a corporate call that I needed to complete. Once I opened the blizzard it was definitely not correct in how it was made, it was essentially $5.19 of vanilla ice cream in a cup, I returned to the store and requested for my return of money as the order was not correct. The lady told me “you got what you ordered” I explained I did not want to argue with her nor did I have the time that I simply wanted my money back. She stated” We don’t give refunds” she never offered to make a new one and was unapologetic. when asked who the manager was she identified she was but refused to give her name and stated the girl in the back was also another manager but she would not have made the blizzard wrong. (Ridiculous I know and unbelievable that I am really having this conversation with this Manager) when asked who the owner was she refused to give the name or contact and told me I could call corporate and than proceeded to tell me that I was not welcome back at the location. I left I did call the corporate office to detail the events, however I am writing this review because as I left I realized that this type of mentality is why small businesses go under, they want the support of their community/or visitors but whether it is lack of proper on boarding upon hiring or lack of customer service training…you loose the ability to have growth. How I was treated this morning was disrespectful and unwarranted because the “Managers” clearly did not care about the the customer or the experience. I do not need a follow up from the owner as I see from the your previous poor reviews that they appear automated and insincere I can promise I will not return to this site. I would hope my $5.19 you did not return to me goes to provide some education on customer service with your team.
Atmosphere: 1
Food: 1
Service: 1
Greg Wargo
Just a typical DQ. Blizzards were great.
Karliy Winters
This place isn't what it used to be sadly. Instead of the old-fashioned look I always loved with the train tracks above you, it's now a modern look. The food was pretty much like normal, but the chicken tenders were extremely small. The employees were slow and they were walking around the place eating toast and watching the TVs. I miss the way it used to be
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Fingers, French Fries, Banana Split
SmokeyDead
!!!!!! Overpriced Terrible Fake ice Cream. There are much better/cheaper options in columbiana. !!!!!!
Atmosphere: 1
Food: 1
Service: 1
Adam M
The building is falling apart. I go here very rarely. Everytime I go here something is broken or most recently the ceiling is literally caving in and leaking everywhere.The prices are ridiculously high and absolutely not worth it. Also your food or ice cream will be served to you by a bunch of kids working for the summer out of school. No adult manager in sight.. this DQ is a 100% nope at all costs.
Atmosphere: 1
Food: 1
Service: 1
Joyce Mcbride
All the workers just at a table with their friends hanging out. Waiting forever on blizzards 4/30/24
Atmosphere: 1
Food: 4
Service: 1
Angie Thomas
This place does not wear a gloves while touching the food I waited 20 minutes before even get served this place is disgusting and I will be turning it into the health department don't eat here I literally watch them put chicken in the fryer bear
Always make sure to double check your food, orders and paid for a 6pc chicken strip basket with BBQ sauce and paid for the extra sauce and no gravy. What I actually got was a 4 piece and no BBQ sauce.
Atmosphere: 3
Food: 4
Service: 2
Calvin “Anthony Greathouse” Korn
DQ is dah truth
Atmosphere: 5
Food: 5
Service: 5
Melissa Scyoc
What a letdown the remolded is it use to be a happy little place with toys for kids a train on the ceiling and a fun Muriel now it feels very sterile and over manufactured
The workers seemed grumpy, terrible ice cream selection, and a snippy attitude
Atmosphere: 1
Food: 2
Service: 1
Food was good, but a little cold. But, after all it was ok
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cheeseburger
Staff went out of their way to take care of us!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Ice Cream Cake
I visited this site this afternoon for lunch upon arrival was not greeted the customary way you should but through observing the store it must have been delivery day and was mindful that the lady was also busy. I was told when looking at menu that there was no oil so only hamburgers and hot dogs could be served so I ordered a blizzard instead. I paid for order which came to $5.19 and left store as I had a corporate call that I needed to complete. Once I opened the blizzard it was definitely not correct in how it was made, it was essentially $5.19 of vanilla ice cream in a cup, I returned to the store and requested for my return of money as the order was not correct. The lady told me “you got what you ordered” I explained I did not want to argue with her nor did I have the time that I simply wanted my money back. She stated” We don’t give refunds” she never offered to make a new one and was unapologetic. when asked who the manager was she identified she was but refused to give her name and stated the girl in the back was also another manager but she would not have made the blizzard wrong. (Ridiculous I know and unbelievable that I am really having this conversation with this Manager) when asked who the owner was she refused to give the name or contact and told me I could call corporate and than proceeded to tell me that I was not welcome back at the location. I left I did call the corporate office to detail the events, however I am writing this review because as I left I realized that this type of mentality is why small businesses go under, they want the support of their community/or visitors but whether it is lack of proper on boarding upon hiring or lack of customer service training…you loose the ability to have growth. How I was treated this morning was disrespectful and unwarranted because the “Managers” clearly did not care about the the customer or the experience. I do not need a follow up from the owner as I see from the your previous poor reviews that they appear automated and insincere I can promise I will not return to this site. I would hope my $5.19 you did not return to me goes to provide some education on customer service with your team.
Atmosphere: 1
Food: 1
Service: 1
Just a typical DQ. Blizzards were great.
This place isn't what it used to be sadly. Instead of the old-fashioned look I always loved with the train tracks above you, it's now a modern look. The food was pretty much like normal, but the chicken tenders were extremely small. The employees were slow and they were walking around the place eating toast and watching the TVs. I miss the way it used to be
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Fingers, French Fries, Banana Split
!!!!!! Overpriced Terrible Fake ice Cream. There are much better/cheaper options in columbiana. !!!!!!
Atmosphere: 1
Food: 1
Service: 1
The building is falling apart. I go here very rarely. Everytime I go here something is broken or most recently the ceiling is literally caving in and leaking everywhere.The prices are ridiculously high and absolutely not worth it. Also your food or ice cream will be served to you by a bunch of kids working for the summer out of school. No adult manager in sight.. this DQ is a 100% nope at all costs.
Atmosphere: 1
Food: 1
Service: 1
All the workers just at a table with their friends hanging out. Waiting forever on blizzards 4/30/24
Atmosphere: 1
Food: 4
Service: 1
This place does not wear a gloves while touching the food I waited 20 minutes before even get served this place is disgusting and I will be turning it into the health department don't eat here I literally watch them put chicken in the fryer bear
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always make sure to double check your food, orders and paid for a 6pc chicken strip basket with BBQ sauce and paid for the extra sauce and no gravy. What I actually got was a 4 piece and no BBQ sauce.
Atmosphere: 3
Food: 4
Service: 2
DQ is dah truth
Atmosphere: 5
Food: 5
Service: 5
What a letdown the remolded is it use to be a happy little place with toys for kids a train on the ceiling and a fun Muriel now it feels very sterile and over manufactured
Quiet store. Cheerful staff.
Great place to eat!
Atmosphere: 5
Food: 5
Service: 5
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