I was disappointed by this visit. Management had sent too many people home and there was only 1 server per side. Service was slow/subpar and the servers just seemed overwhelmed. The food was slow and the quality was lower than expected. Food portions seemed smaller, the food didn't seem fresh, and the meat seemed greasier than normal.
Atmosphere: 3
Food: 3
Service: 3
Greg Bradley
Ordered carryout...both steak tip dinners were horrible, no mushrooms or green onions, very small portion, nothing like the picture...got 2 biscuits and gravy, one of the gravy bowls was only half full. The only thing that was good was the country fried steak dinner....the garlic lemon chicken breast is pretty good
Atmosphere: 5
Food: 3
Service: 3
Christopher Navarro
Good food and the service was fast.
Atmosphere: 5
Food: 5
Service: 5
Jenn
Take-out order for our elderly family members who can't get out and hasn't been eaten well. We ordered extra honey mustard, which was highlighted on the receipt, but somehow we got one french dressing (for salad). The portion size was substantially small.
Atmosphere: 5
Food: 3
Service: 5
Brenda Gilbert
Awesome chili. 😋
Atmosphere: 5
Food: 5
Service: 5
Randy Starr
Ordered turkey take out for 10:30. They lost order wasn't ready till 11:15 they the order was all wrong. VERY dissatisfied. Terrible experience.
Atmosphere: 2
Food: 1
Service: 1
S. Wendell Hill
Dessert and coffee.
Atmosphere: 4
Food: 4
Service: 4
Jim Wetherill
Poor service, way too long to get water, way too long to have order taken ,did not get rolls at all, was not that busy, one side was completely empty .I don't know what the problem was but it was the worst experience I've ever had at any restaurant. People that came in after us got their food before we even ordered. We eat at Bob Evans because the food is the same at all locations. The service is what separates the good ones from the rest.
Atmosphere: 3
Food: 5
Service: 1
Khloe Holland
I walked in to warm up from a long walk and they gave me and my friends free hot chocolate, and free water. The workers were so nice, and treated us with respect.
Atmosphere: 5
Food: 5
Service: 5
chris hess
Always delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Eggs Benedict, Burger, Biscuits and Gravy
Steak tips had no mushrooms, green onions, grilled onions, or flavor.... country fried steak greasy and soggy... broccoli was cold...all crap food.... nothing good
Food: 1
Connie Baker
Great waitress!!
Atmosphere: 5
Food: 5
Service: 5
Hillary Daniels
Blt with no bacon. Waitress. Was rough rude.
Atmosphere: 1
Food: 1
Service: 1
J Ross
Tried ordering online at 930am for curbside pickup at 5pm because I was sick. When I arrived, I called, and was on hold for well over 15 minutes. I ended up going inside and was blown off for another 10 minutes. Finally the cashier came and informed me they hadn't even started my order! She also claimed they would comp my order, that I would see a refund in 3 to 5 days but that hasn't happened either. Definitely the worst service I ever got at a Bob Evans restaurant, and i won't be back. My advice is to go to any other location and avoid this one.
Food: 2
Service: 1
Eric Hefner
Don't place an "internet" order for your Thanksgiving meal here. I showed up at the 12:30 pm appointed time per our 6:13 am confirmation email, and the staff could not find the order. Apparently the "system was overloaded" and my order was automatically cancelled and refunded at noon. Reading between the lines, the system kicked the order back likely because the store failed to acknowledge the order at the appropriate time. Furthermore, my wife had actually called the day before and confirmed the order was in the system at the Cable road location, so this is inexcusable. The restaurant tried to do right, and after 30 minutes re-billed the meal, supposedly with a "discount", and bagged it up for me to take home. Of course I should have not trusted that they would actually take care to bag up the replacement order in its entirety. When I got home we discovered that the mashed potatoes were now missing - requiring another trip halfway across town to pick that up. And the "discount" was actually the removal of a 15% tip that was originally applied to the internet order, so there was no actual discount for the screw up.
Frankly I stood there long enough waiting to realize that the place was complete chaos, and conclude that perhaps they should only be open to service the restaurant or the takeout orders, but not both on Thanksgiving given the staff and management. It seems that perhaps the phone orders directly to the store were being handled - perhaps that works better with their "first name" alphabetical system.
Two stars for the food still tasting good an hour later.
I was disappointed by this visit.
Management had sent too many people home and there was only 1 server per side.
Service was slow/subpar and the servers just seemed overwhelmed.
The food was slow and the quality was lower than expected.
Food portions seemed smaller, the food didn't seem fresh, and the meat seemed greasier than normal.
Atmosphere: 3
Food: 3
Service: 3
Ordered carryout...both steak tip dinners were horrible, no mushrooms or green onions, very small portion, nothing like the picture...got 2 biscuits and gravy, one of the gravy bowls was only half full. The only thing that was good was the country fried steak dinner....the garlic lemon chicken breast is pretty good
Atmosphere: 5
Food: 3
Service: 3
Good food and the service was fast.
Atmosphere: 5
Food: 5
Service: 5
Take-out order for our elderly family members who can't get out and hasn't been eaten well. We ordered extra honey mustard, which was highlighted on the receipt, but somehow we got one french dressing (for salad). The portion size was substantially small.
Atmosphere: 5
Food: 3
Service: 5
Awesome chili. 😋
Atmosphere: 5
Food: 5
Service: 5
Ordered turkey take out for 10:30. They lost order wasn't ready till 11:15 they the order was all wrong. VERY dissatisfied. Terrible experience.
Atmosphere: 2
Food: 1
Service: 1
Dessert and coffee.
Atmosphere: 4
Food: 4
Service: 4
Poor service, way too long to get water, way too long to have order taken ,did not get rolls at all, was not that busy, one side was completely empty .I don't know what the problem was but it was the worst experience I've ever had at any restaurant. People that came in after us got their food before we even ordered. We eat at Bob Evans because the food is the same at all locations. The service is what separates the good ones from the rest.
Atmosphere: 3
Food: 5
Service: 1
I walked in to warm up from a long walk and they gave me and my friends free hot chocolate, and free water. The workers were so nice, and treated us with respect.
Atmosphere: 5
Food: 5
Service: 5
Always delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Eggs Benedict, Burger, Biscuits and Gravy
Restaurantji Recommends
Steak tips had no mushrooms, green onions, grilled onions, or flavor.... country fried steak greasy and soggy... broccoli was cold...all crap food.... nothing good
Food: 1
Great waitress!!
Atmosphere: 5
Food: 5
Service: 5
Blt with no bacon. Waitress. Was rough rude.
Atmosphere: 1
Food: 1
Service: 1
Tried ordering online at 930am for curbside pickup at 5pm because I was sick. When I arrived, I called, and was on hold for well over 15 minutes. I ended up going inside and was blown off for another 10 minutes. Finally the cashier came and informed me they hadn't even started my order! She also claimed they would comp my order, that I would see a refund in 3 to 5 days but that hasn't happened either. Definitely the worst service I ever got at a Bob Evans restaurant, and i won't be back. My advice is to go to any other location and avoid this one.
Food: 2
Service: 1
Don't place an "internet" order for your Thanksgiving meal here. I showed up at the 12:30 pm appointed time per our 6:13 am confirmation email, and the staff could not find the order. Apparently the "system was overloaded" and my order was automatically cancelled and refunded at noon. Reading between the lines, the system kicked the order back likely because the store failed to acknowledge the order at the appropriate time. Furthermore, my wife had actually called the day before and confirmed the order was in the system at the Cable road location, so this is inexcusable. The restaurant tried to do right, and after 30 minutes re-billed the meal, supposedly with a "discount", and bagged it up for me to take home. Of course I should have not trusted that they would actually take care to bag up the replacement order in its entirety. When I got home we discovered that the mashed potatoes were now missing - requiring another trip halfway across town to pick that up. And the "discount" was actually the removal of a 15% tip that was originally applied to the internet order, so there was no actual discount for the screw up.
Frankly I stood there long enough waiting to realize that the place was complete chaos, and conclude that perhaps they should only be open to service the restaurant or the takeout orders, but not both on Thanksgiving given the staff and management. It seems that perhaps the phone orders directly to the store were being handled - perhaps that works better with their "first name" alphabetical system.
Two stars for the food still tasting good an hour later.
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