So i was going to eat here but then I witnessed the manager cursing out a father and his daughter for what sounded like his card not getting accepted. He attempted to make things right but the janitor who was eavesdropping told the manager to call security. The father said forget this i don't want your Cinnabon now. The security was just as rude. Last i seen was the father and his young daughter being escorted out of the mall. What has this world come too? Worst manager ever. Security was not so hot either. If you visit here, BEWARE!
Atmosphere: 1
Service: 1
Stephanie Wysong
I’m disappointed with the store in Lima, OH, for discontinuing the option to purchase Cinnabon rolls by the box without any prior notice. This unexpected change forced me to spend significantly more money buying them individually. Many customers in line, including myself, were visibly upset. A simple notification about the cut-off date would have gone a long way, especially for those of us with busy lives and long work hours. While I ended up buying them because I had already promised my kids, spending $25 unnecessarily felt frustrating and avoidable.
I will no longer be a loyal customer. There are plenty of other bakeries with excellent cinnamon rolls that care more about communicating with their customers.
nancy anderson
Wouldn't give me a decent amount of icing on bons without an upcharge....yall charge enough for the bons.. they should have plenty of icing...
Courtney Vanhorn
Jazz and Jess were so helpful and nice!
callie harris
Have stopped there 3 times in the last 2 weeks to get a pack of cinnamon rolls and have been told every time by the same woman they have no more packs for the day. Ridiculous the place is still in business.
Have been in town visiting family and I’ve checked this place out a few times while in the (sad) mall. The Cinnabons seem to be good no matter what time of the day you arrive. Run low close to end of day. The staff is friendly and helpful. The little table could use a bit more sprucing up from time to time, but overall good experience! The classic with an extra icing is hard to beat!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
Mark Wenning
Cost to much. But very
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Cinnamon Roll
Ruby Laughlin
If you like sweet deserts, you have come to the right place.
Atmosphere: 4
Food: 5
Service: 4
Kathryn Donnelly
Staff is less than eager to help. Sold out of most items and not making more with an hour left of business hours.
11/4/2023-The mall was closing & as we were getting ready to leave, my teen son stopped by for a classic Cinnabon. They were out so he they offered him 2 minibons instead. He loved em!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Minibon
Jillian D.
11/4/2023-The mall was closing & as we were getting ready to leave, my teen son stopped by for a classic Cinnabon. They were out so he they offered him 2 minibons instead. He loved em!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Minibon
Erin D.
11/4/2023-The mall was closing & as we were getting ready to leave, my teen son stopped by for a classic Cinnabon. They were out so he they offered him 2 minibons instead. He loved em!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Minibon
Twyladawn Toupin
I wanted a classic Cinnabon cinnamon roll but they had just sold the last one so they gave me 2 of the minis in exchange. I also got the strawberries and cream frappe and, let me just say, it is delicious! Tastes similar to a strawberry milkshake but not as rich. Will for sure be going back!
Jill Phillips
The Cinnabon was absolutely horrible this time. I am not sure who baked them that day, but they need trained again. I purchased six freshly warm ones, with extra icing. The dough was paper thin and hard all the way through. There was hardly enough cinnamon to even taste. They didn't even completely fill up the extra icing containers that I had purchased. Cinnabon is expensive and I expect top quality like it has always been. Please train your people at the Lima, Ohio location to do a better job.
So i was going to eat here but then I witnessed the manager cursing out a father and his daughter for what sounded like his card not getting accepted. He attempted to make things right but the janitor who was eavesdropping told the manager to call security. The father said forget this i don't want your Cinnabon now. The security was just as rude. Last i seen was the father and his young daughter being escorted out of the mall. What has this world come too? Worst manager ever. Security was not so hot either. If you visit here, BEWARE!
Atmosphere: 1
Service: 1
I’m disappointed with the store in Lima, OH, for discontinuing the option to purchase Cinnabon rolls by the box without any prior notice. This unexpected change forced me to spend significantly more money buying them individually. Many customers in line, including myself, were visibly upset. A simple notification about the cut-off date would have gone a long way, especially for those of us with busy lives and long work hours. While I ended up buying them because I had already promised my kids, spending $25 unnecessarily felt frustrating and avoidable.
I will no longer be a loyal customer. There are plenty of other bakeries with excellent cinnamon rolls that care more about communicating with their customers.
Wouldn't give me a decent amount of icing on bons without an upcharge....yall charge enough for the bons.. they should have plenty of icing...
Jazz and Jess were so helpful and nice!
Have stopped there 3 times in the last 2 weeks to get a pack of cinnamon rolls and have been told every time by the same woman they have no more packs for the day. Ridiculous the place is still in business.
Service: 1
I mean who doesn't love Cinnabon! ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll, Caramel Pecanbon, Churro Stick
Have been in town visiting family and I’ve checked this place out a few times while in the (sad) mall. The Cinnabons seem to be good no matter what time of the day you arrive. Run low close to end of day. The staff is friendly and helpful. The little table could use a bit more sprucing up from time to time, but overall good experience! The classic with an extra icing is hard to beat!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
Cost to much. But very
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Cinnamon Roll
If you like sweet deserts, you have come to the right place.
Atmosphere: 4
Food: 5
Service: 4
Staff is less than eager to help. Sold out of most items and not making more with an hour left of business hours.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
11/4/2023-The mall was closing & as we were getting ready to leave, my teen son stopped by for a classic Cinnabon. They were out so he they offered him 2 minibons instead. He loved em!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Minibon
11/4/2023-The mall was closing & as we were getting ready to leave, my teen son stopped by for a classic Cinnabon. They were out so he they offered him 2 minibons instead. He loved em!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Minibon
11/4/2023-The mall was closing & as we were getting ready to leave, my teen son stopped by for a classic Cinnabon. They were out so he they offered him 2 minibons instead. He loved em!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Minibon
I wanted a classic Cinnabon cinnamon roll but they had just sold the last one so they gave me 2 of the minis in exchange. I also got the strawberries and cream frappe and, let me just say, it is delicious! Tastes similar to a strawberry milkshake but not as rich. Will for sure be going back!
The Cinnabon was absolutely horrible this time. I am not sure who baked them that day, but they need trained again. I purchased six freshly warm ones, with extra icing. The dough was paper thin and hard all the way through. There was hardly enough cinnamon to even taste. They didn't even completely fill up the extra icing containers that I had purchased. Cinnabon is expensive and I expect top quality like it has always been. Please train your people at the Lima, Ohio location to do a better job.
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