Pizza Hut
3490 Colorado Ave, Lorain
(440) 288-6000
Recent Reviews
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Deplorable service. From the GM, William, to the employees. Unprofessional, immature and unethical. A bunch of high school bullies in this location including the DM, Melissa. Pay the little extra by supporting your small business owners.
Atmosphere: 1
Food: 1
Service: 1
Under new management, the website was having issues taking my payment so the GM gave it to me on the house and resolved the situation. 10/10 customer service and the food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Ordered take out for pizza and I paid over $60 and got it and it was over cooked or left out for 3 hours. I don’t even know. I do not recommend this location. I don’t know if other locations suck this bad. I just wanted my refund and I’ve been hung up on and had to call back 4 times. NEVER AGAIN.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza, Roasted Garlic Cheese Sticks
The two pizzas were hard as the box they came in. I seriously don't recommend anyone go to this specific store.
Atmosphere: 1
Food: 1
Service: 4
They left our pizza out side in the cold never again
Atmosphere: 1
Food: 2
Service: 1
Food was super greasy and cold, Pizza was way over cooked my crust was hard as a rock. Bread sticks aren't there regular bread stick, they looked like lil Caesars bread sticks thin and greasy as hell. I asked for light cheese and got no cheese and banana peppers that were like rubber. Our second pizza was cheese and pepperoni and the crust was completely different than the first pizza when I asked for same crust. Not very polite at all.never ever will I go there again.
Atmosphere: 1
Food: 1
Service: 1
Fodd here is mid. Don't get the pasta you'll pee out your butt lol
Atmosphere: 3
Food: 1
Service: 5
Pizza was prepared incorrectly, food was not warm at all, employees at store refused to answer the phone. The foreign people at call center were impossible to understand and could not help me
Parking: No I just selected it to move in
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Sticks
This place has been going downhill over the past few years.
They recently stopped doing their own deliveries, which means food will arrive cold, since Uber/Grubhub drivers don’t use heat bags; while also increasing their delivery fees!
I can deal with the delivery change, I get that it will take some time to adjust, but unforgivably, two weeks ago I got terrible food posoioning, I just ordered a personal pizza for lunch, and since it was just me, I couldn't be sure it came from here. I forgot about that terrible night and while having some friends over, someone suggested we order from here. Obviously everyone is sick today and I'm confident that it came from here now.
Save your stomach and wallet, just stay away!
Atmosphere: 1
Food: 1
Service: 1
Did the wing street boneless. Mild Buffalo was great.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
My order was taken and paid for at 730. At 815 the delivery person got to me asking me to pay again. The store did nothing but asked me if I wanted to place another order. Also they used doordash to deliver my food instead of the delivery person but charged me another $5 just for delivery. Had to call the call center and had to make a complain with corporate who still didn't help me at all. All said and done... paid for food I never got. Never again
Canceled my order for no reason said call the store did that on a 40 minute hold with no resolve. Still on hold as I type
The food stuck to the box and the food was not fully cooked.
Atmosphere: 2
Food: 1
Service: 3
This is a pick up only location. The food was very good, hot and fresh. Service was friendly and timely.
Food: 5
Service: 5
Recommended dishes: Marinara Dip, Breadsticks, 14 Pepperoni Lover's Pizza, Pepperoni Pizza
Workers were friendly, despite being over worked. But the pizza was ABSOLUTELY GROSS. (NOT THE WORKERS FAULT). pizza hut must have switched their cheese????. Doesn't even melt. Just kinda is there. I thought it was me. But my entire family threw it in the ?️.
Atmosphere: 5
Food: 1
Service: 5
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