I go to dunkin way too much but this one every time I come through I get great customer service but they always mess up one of my drinks. I would understand if it's once in a while but it's every time I go there. This time I got the peppermint mocha hot chocolate but they used coffee instead of hot chocolate. You can taste and smell the difference immediately. Don't recommend for drinks and the food is decent half the time.
Atmosphere: 3
Food: 1
Service: 4
Cindy Fisher
How does a coffee shop run out of espresso? I don't know but this one does. In addition to lengthy waits and messed up orders I have been there twice no and no espresso. Smh. Update: gave it another try- they had everything this time but still a bad attitude and lengthy wait.
Luke Smith
I’ve gotten drinks and donuts and they are always perfect but anytime I order some kind of sandwich. The bread is always burnt and hard and the Meat or eggs are cold and never cooked. If I wanted something from Dunkin food wise, I would have to drive at least 20 minutes away, just to be satisfied
Atmosphere: 4
Food: 1
Service: 4
jada mills
I used to go to dunkin ALLLL the time. Now? Not so much. I live 2min from this dunkin and order food and coffee through the drive thru, 9/10 my order is wrong. My previous visit, i received ICE cold hashbrowns.. loaded and regular. I call, whoever i spoke to took my first and last name so this last time when i went she said there is no name written down and she can only comp me for the regular hashbrowns which mind you… i PAID for regular AND loaded. But its my fault noone kept a tabbon messed up orders? Not to mention wait times are TREMENDOUS.
Atmosphere: 1
Food: 1
Service: 1
Foodie
Went around 9 o’clock this morning. Very rude employees.
Atmosphere: 2
Food: 3
Service: 1
Alex Hippert
I’m at this location 2x a day these new crews gotta get there crap together my coffee has been wrong and terrible even after remaking it 3-4 times.
Dhjeje Hehehd
I know this is a weird flex, but I **only** eat at the fast food places here in Louisville. Breakfast, lunch, dinner.
This place is the worst fast food joint in town. When they're not forgetting half the items, (I'm not overexaggerating, multiple times we will order 6 things, and only 3 things will be in the bag,) they'll be making coffees differently every day, the bagels will be hard and cold, they'll be sold out of random things, and Ive seen a particular manager being rude as heck to other people (not myself) completely unwarranted. The list of problems goes on.
I just hope the franchise owner or the appropriate people actually read these and are looking to make a positive change.
Reagan Whipkey
Store is always nice and clean. Bryce was very courteous and genuine! Thank you
Atmosphere: 5
Food: 4
Service: 5
Patrick Spickard
Got a Boston Kreme...there was no Kreme to be found
-Mobile app will not accept two forms of pmt (i.e. GIFT card + credit card)
-Atmosphere: tables and floors dirty
-Service: slow and incorrect. Only reason they checked on my order was because the lady in front of us complained that her mobile order, which she ordered 30 mins prior, complained.
-Food: Drinks, which were obviously made well before hot food were no longer frozen. Terrible. Soggy hash browns, burnt bagel and cold egg sandwiches.
Try harder Louisville.
Atmosphere: 2
Food: 1
Service: 2
Hailee Gowdy
Very slow slow service was in line for 20 min. This is EVERY TIME I GO! Every time they say “sorry we ran out of like everything” or something along those lines. I work in the kitchen so I understand but this should not happen every day when you have 5 people in the drive through and one person inside it should never take you 20 min to make 2 coffees. Meanwhile you’re just standing there watching the other staff members make drinks. Maybe GO HELP THEM!
Atmosphere: 1
Food: 1
Service: 1
Sunnie Canup
Waited 15 min for them to make my coffee wrong. I understand some times but I mean come on was a little ridiculous.
Atmosphere: 1
Food: 2
Service: 1
Michelle Yuhaniak
Louisville Ohio Dunkin’ Donuts. Got stale donuts at 8 am. I was dumb enough to eat one. Tasted like two or more days old. I was puking by noon. 🤢 don’t eat there.
Nicole Berardi
This is the worst dunkin around. Messes up my order almost every time
I go to dunkin way too much but this one every time I come through I get great customer service but they always mess up one of my drinks. I would understand if it's once in a while but it's every time I go there. This time I got the peppermint mocha hot chocolate but they used coffee instead of hot chocolate. You can taste and smell the difference immediately. Don't recommend for drinks and the food is decent half the time.
Atmosphere: 3
Food: 1
Service: 4
How does a coffee shop run out of espresso? I don't know but this one does. In addition to lengthy waits and messed up orders I have been there twice no and no espresso. Smh. Update: gave it another try- they had everything this time but still a bad attitude and lengthy wait.
I’ve gotten drinks and donuts and they are always perfect but anytime I order some kind of sandwich. The bread is always burnt and hard and the Meat or eggs are cold and never cooked. If I wanted something from Dunkin food wise, I would have to drive at least 20 minutes away, just to be satisfied
Atmosphere: 4
Food: 1
Service: 4
I used to go to dunkin ALLLL the time. Now? Not so much. I live 2min from this dunkin and order food and coffee through the drive thru, 9/10 my order is wrong. My previous visit, i received ICE cold hashbrowns.. loaded and regular. I call, whoever i spoke to took my first and last name so this last time when i went she said there is no name written down and she can only comp me for the regular hashbrowns which mind you… i PAID for regular AND loaded. But its my fault noone kept a tabbon messed up orders? Not to mention wait times are TREMENDOUS.
Atmosphere: 1
Food: 1
Service: 1
Went around 9 o’clock this morning. Very rude employees.
Atmosphere: 2
Food: 3
Service: 1
I’m at this location 2x a day these new crews gotta get there crap together my coffee has been wrong and terrible even after remaking it 3-4 times.
I know this is a weird flex, but I **only** eat at the fast food places here in Louisville. Breakfast, lunch, dinner.
This place is the worst fast food joint in town. When they're not forgetting half the items, (I'm not overexaggerating, multiple times we will order 6 things, and only 3 things will be in the bag,) they'll be making coffees differently every day, the bagels will be hard and cold, they'll be sold out of random things, and Ive seen a particular manager being rude as heck to other people (not myself) completely unwarranted. The list of problems goes on.
I just hope the franchise owner or the appropriate people actually read these and are looking to make a positive change.
Store is always nice and clean. Bryce was very courteous and genuine! Thank you
Atmosphere: 5
Food: 4
Service: 5
Got a Boston Kreme...there was no Kreme to be found
Food: 1
Waited a long time super slow not up to speed
Restaurantji Recommends
-Mobile app will not accept two forms of pmt (i.e. GIFT card + credit card)
-Atmosphere: tables and floors dirty
-Service: slow and incorrect. Only reason they checked on my order was because the lady in front of us complained that her mobile order, which she ordered 30 mins prior, complained.
-Food: Drinks, which were obviously made well before hot food were no longer frozen. Terrible. Soggy hash browns, burnt bagel and cold egg sandwiches.
Try harder Louisville.
Atmosphere: 2
Food: 1
Service: 2
Very slow slow service was in line for 20 min. This is EVERY TIME I GO! Every time they say “sorry we ran out of like everything” or something along those lines. I work in the kitchen so I understand but this should not happen every day when you have 5 people in the drive through and one person inside it should never take you 20 min to make 2 coffees. Meanwhile you’re just standing there watching the other staff members make drinks. Maybe GO HELP THEM!
Atmosphere: 1
Food: 1
Service: 1
Waited 15 min for them to make my coffee wrong. I understand some times but I mean come on was a little ridiculous.
Atmosphere: 1
Food: 2
Service: 1
Louisville Ohio Dunkin’ Donuts. Got stale donuts at 8 am. I was dumb enough to eat one. Tasted like two or more days old. I was puking by noon. 🤢 don’t eat there.
This is the worst dunkin around. Messes up my order almost every time
Atmosphere: 1
Food: 1
Service: 1
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