Store in unkempt, food orders always incorrect or late, and staff is beyond rude.
Atmosphere: 1
Food: 1
Service: 1
lexie james
Service here was so incredibly bad. I went in on 8/23 to get a bowl and I stood there for close to 5 mins before anyone even approached me to take my order. The woman working then didn’t even say hello or hi or what can I get for you, literally just looked at me and nodded her head. Then the boy who finished my bowl was even worse. I’ve been working in service industry for years, no one wants to be treated like that when they’re paying $20 for one meal.
Atmosphere: 2
Food: 2
Service: 1
SidneyTheMagnificent
I visited this Chipotle recently, hoping for a quick and smooth lunch pick-up. I ordered ahead for a 3:30 PM pick-up time, but when I arrived right on time, my food wasn’t ready. While that was a minor inconvenience, what really stood out was the overall atmosphere and service.
The store felt noticeably unclean that day. There was no ice in the machine, and another customer even pointed out the lack of basic cleanliness. The staff, unfortunately, didn’t come across as welcoming or particularly friendly.
When I tried to switch out a topping that turned out to be just cut-up tomatoes and onions instead of an actual salsa, I got a pretty curt response. I was basically told “that is salsa” rather than being offered a simple exchange, and then was informed a regular salsa would cost extra. It just felt like the staff wasn’t interested in making the experience positive.
In the end, it wasn’t the worst thing ever, but it was definitely one of the more disappointing Chipotle visits I’ve had. Given the location, I expected a bit more in terms of cleanliness and customer service. I won’t be returning to this location, and I hope they can improve for future customers. Thanks for reading!
Atmosphere: 1
Food: 2
Service: 1
Mateo Kim
The food was amazing as always and the workers were hard working and super kind.
Atmosphere: 4
Food: 5
Service: 5
Peter Kim
The employees were very friendly and the food was excellent as always. This is the best value place to eat in this mall.
Atmosphere: 5
Food: 4
Service: 5
Grizzly Serpent
Given that I used to come here a lot, I've always considered that at some point the customer service isn't up to par of what my expectations are for a widely large franchise.
I do need to say that when it comes to the managers/owner of this location, the attitude of your workers is a reflection of yourselves and how to provokes customers to never return to your location.
The communication skills need to be improved drastically, especially when you're dealing with a variety of different customers with different interests of the very menu their ordering off.
Atmosphere: 1
Food: 1
Service: 1
Cassidy Mizner
Usually I don't complain. However I had two online orders that were made wrong. Tried contacting someone, didn't get anywhere online. Counters are always a mess, staff is always rude, chips are stale. won't be going back. Staff act like high schoolers and care more about their personal lives than helping customers.
Atmosphere: 1
Food: 1
Service: 1
Sophia herron
Mad over some chips that came with the kids meal?!?!
Lindsay Hershberger
I’ve never been made to cry at a restaurant before but today was a first. Came in with my two kids and was treated so rudely it brought me to tears. DO NOT GO HERE if you have kids. I will never go to this chipotle ever again.
Atmosphere: 1
Food: 1
Service: 1
Evan Smith
This place has consistently had an issue every time I walk in. Today was the final straw when they said they were taking online orders only and the place was empty. Amazes me how they’re still in business
Save yourself some money by avoiding this store because not only would you get bad food but also you’d receive THE WORST customer service for no reason.
Atmosphere: 1
Food: 1
Service: 1
Shayla Colston
On 06/13/25, I found a strand of hair in my food while dining in here.
When I brought it to the staff’s attention, I was immediately met with attitude and accused of planting it myself!!! Then I was told I “come in and do this all the time for refunds,” which is completely false and humiliating.
The employees were rude, combative, and completely unprofessional. As I was leaving, they even caused a scene outside!!! Instead of addressing this health hazard, I was publicly disrespected. I’ve been a loyal Chipotle customer for years, and this was by far the worst experience I’ve ever had in any restaurant!
Screenshots from my video attached.
Atmosphere: 1
Food: 1
Service: 1
Nik109 S
Clean. Efficient. Excellent service and my bowl looked perfect. Thank you to the workers.
Atmosphere: 5
Food: 5
Service: 5
Naomi Blankenship
Arrr, Chipotle Mexican Grill be a fiery galley of flavor where a hungry pirate can build a burrito bigger than a cannonball! Whether ye fancy a bowl, taco, or wrap, the choices be plenty—spiced meats, fresh fixin’s, and that golden treasure of guacamole (for a few extra doubloons, of course). The line may stretch long like a ship’s riggin’, but the crew moves swift, servin’ up yer feast in no time. Every bite be bold and hearty, enough to fuel even the saltiest seadog. Five parrots out of five! 🦜🦜🦜🦜🦜 — From a burrito-plunderin’ privateer with a taste for spice!
Atmosphere: 5
Food: 5
Service: 5
shannon gibson
Food wasn’t that great. The service was horrible and it was dirty Forks were laying all over dirty utensils laying on the counter will not be back
Store in unkempt, food orders always incorrect or late, and staff is beyond rude.
Atmosphere: 1
Food: 1
Service: 1
Service here was so incredibly bad. I went in on 8/23 to get a bowl and I stood there for close to 5 mins before anyone even approached me to take my order. The woman working then didn’t even say hello or hi or what can I get for you, literally just looked at me and nodded her head. Then the boy who finished my bowl was even worse. I’ve been working in service industry for years, no one wants to be treated like that when they’re paying $20 for one meal.
Atmosphere: 2
Food: 2
Service: 1
I visited this Chipotle recently, hoping for a quick and smooth lunch pick-up. I ordered ahead for a 3:30 PM pick-up time, but when I arrived right on time, my food wasn’t ready. While that was a minor inconvenience, what really stood out was the overall atmosphere and service.
The store felt noticeably unclean that day. There was no ice in the machine, and another customer even pointed out the lack of basic cleanliness. The staff, unfortunately, didn’t come across as welcoming or particularly friendly.
When I tried to switch out a topping that turned out to be just cut-up tomatoes and onions instead of an actual salsa, I got a pretty curt response. I was basically told “that is salsa” rather than being offered a simple exchange, and then was informed a regular salsa would cost extra. It just felt like the staff wasn’t interested in making the experience positive.
In the end, it wasn’t the worst thing ever, but it was definitely one of the more disappointing Chipotle visits I’ve had. Given the location, I expected a bit more in terms of cleanliness and customer service. I won’t be returning to this location, and I hope they can improve for future customers. Thanks for reading!
Atmosphere: 1
Food: 2
Service: 1
The food was amazing as always and the workers were hard working and super kind.
Atmosphere: 4
Food: 5
Service: 5
The employees were very friendly and the food was excellent as always. This is the best value place to eat in this mall.
Atmosphere: 5
Food: 4
Service: 5
Given that I used to come here a lot, I've always considered that at some point the customer service isn't up to par of what my expectations are for a widely large franchise.
I do need to say that when it comes to the managers/owner of this location, the attitude of your workers is a reflection of yourselves and how to provokes customers to never return to your location.
The communication skills need to be improved drastically, especially when you're dealing with a variety of different customers with different interests of the very menu their ordering off.
Atmosphere: 1
Food: 1
Service: 1
Usually I don't complain. However I had two online orders that were made wrong. Tried contacting someone, didn't get anywhere online. Counters are always a mess, staff is always rude, chips are stale. won't be going back. Staff act like high schoolers and care more about their personal lives than helping customers.
Atmosphere: 1
Food: 1
Service: 1
Mad over some chips that came with the kids meal?!?!
I’ve never been made to cry at a restaurant before but today was a first. Came in with my two kids and was treated so rudely it brought me to tears. DO NOT GO HERE if you have kids. I will never go to this chipotle ever again.
Atmosphere: 1
Food: 1
Service: 1
This place has consistently had an issue every time I walk in. Today was the final straw when they said they were taking online orders only and the place was empty. Amazes me how they’re still in business
Service: 1
Restaurantji Recommends
Save yourself some money by avoiding this store because not only would you get bad food but also you’d receive THE WORST customer service for no reason.
Atmosphere: 1
Food: 1
Service: 1
On 06/13/25, I found a strand of hair in my food while dining in here.
When I brought it to the staff’s attention, I was immediately met with attitude and accused of planting it myself!!! Then I was told I “come in and do this all the time for refunds,” which is completely false and humiliating.
The employees were rude, combative, and completely unprofessional. As I was leaving, they even caused a scene outside!!! Instead of addressing this health hazard, I was publicly disrespected. I’ve been a loyal Chipotle customer for years, and this was by far the worst experience I’ve ever had in any restaurant!
Screenshots from my video attached.
Atmosphere: 1
Food: 1
Service: 1
Clean. Efficient. Excellent service and my bowl looked perfect. Thank you to the workers.
Atmosphere: 5
Food: 5
Service: 5
Arrr, Chipotle Mexican Grill be a fiery galley of flavor where a hungry pirate can build a burrito bigger than a cannonball! Whether ye fancy a bowl, taco, or wrap, the choices be plenty—spiced meats, fresh fixin’s, and that golden treasure of guacamole (for a few extra doubloons, of course). The line may stretch long like a ship’s riggin’, but the crew moves swift, servin’ up yer feast in no time. Every bite be bold and hearty, enough to fuel even the saltiest seadog. Five parrots out of five! 🦜🦜🦜🦜🦜 — From a burrito-plunderin’ privateer with a taste for spice!
Atmosphere: 5
Food: 5
Service: 5
Food wasn’t that great. The service was horrible and it was dirty Forks were laying all over dirty utensils laying on the counter will not be back
Atmosphere: 1
Food: 2
Service: 1
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