Applebee's Grill + Bar

I was just here 2 days ago with my two granddaughters Monday April 01, 2025. I am used to very used to craappy service from Applebee's as a whole. However, this time I was pleasantly surprised My server was Kayla or Kayleigh, she was very pleasant and attentive, our food was spot on. I was blown away! Good job guys!

Atmosphere: 5

Food: 5

Service: 5

Soon as we walked in we were acknowledge and seated. Our server was Olivia. She is always very polite, kind and checked out table asking if we were on and how was the food. Olivia is very pleasant and has great customer service skills , that I appreciate. Thank m you Olivia for being so kind .

Atmosphere: 5

Food: 5

Service: 5

Clean restaurant, friendly staff tried one of the new dishes on their recommendation, not disappointed. Service was reasonably quick for the crowd and hour.

Atmosphere: 5

Food: 5

Service: 5

They did a great job with cleanliness, customer service and the food prep.

Atmosphere: 5

Food: 5

Service: 5

The food was delicious. Chicken Wonton Tacos and Honey Pepper Chicken 3 Cheese Penne pasta are my favs on the menu. I ordered the pasta this time, and it was delicious.

One thing I have to point out with this visit: To the owner/ GM whoever- your servers, hosts, etc. do a great job but mannnnnn they look so tired and are severely overworked. I can tell the place was short staffed. I can tell they were drained (and trust me, they were still giving great service and working hard non-stop). This doesn't reflect on them, it reflects on the top "dawgs" in charge. Please do better for your staff. They are working so hard with very little help and deserve the recognition of that.

I will say, they do an amazing job with teamwork too (with the very few people that were working last night). Everyone had each other's back, which should be something management should absolutely be proud of.

So that's the reason why the overall rating was 4 stars, with the service category being 3 stars.

Otherwise, it was a great visit with a couple friends after a long day of hiking. Thanks for having us!

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Chicken Wonton Tacos

Nickel ❤️❤️

Atmosphere: 5

Food: 5

Service: 5

Subject: Empty Tables, Endless Wait - Applebee's Macedonia, OH is a Disappointment
I recently attempted to dine at the Applebee's in Macedonia, Ohio, and it was a truly frustrating experience. Upon arrival, I was told there would be a 45-minute wait. Now, I understand restaurants can get busy, but what I witnessed was utterly baffling.
The restaurant was far from packed. In fact, numerous tables were completely empty. It was blatantly obvious that the issue wasn't a lack of space, but a severe shortage of staff. I watched as bewildered patrons waited aimlessly, and the few servers on hand struggled to keep up.
To be told to wait 45 minutes when there were clearly available tables is simply unacceptable. It's a sign of poor management and a complete disregard for customer's time. If you're short-staffed, either close off sections of the restaurant or find a way to manage the flow of customers more efficiently. Don't leave people standing around for nearly an hour when they can clearly see open tables.
This Applebee's location appears to prioritize understaffing over customer satisfaction. I left without eating, and I won't be returning. If you're looking for a reliable dining experience, I strongly suggest you look elsewhere. This location is a complete waste of time.

I had my food delivered it was still hot steak mad perfect side dishes where great I will be a repeat customer

Food: 5

The chicken bacon ranch sandwich was 🔥

Atmosphere: 5

Food: 5

Service: 5

Always good!

Atmosphere: 5

Food: 5

Service: 5

Good experience.

Atmosphere: 5

Food: 5

Service: 5

Does spinach dip in a salad and I got the orange salad it was delicious nice hot and fresh

Atmosphere: 5

Food: 5

Service: 5

Sarah is the best sever hands down . Looking forward to come in again and see her smiling face. She’s very intentive of my needs and what I want. as always making sure everything is perfect

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blondie

Usually I like the food here but ordered a 2 for 25. Soggy fries, artichoke dip tasted weird, riblets disgusting and I was so turned off, tossed other meal in trash. Didnt even look at it. Maybe food is better when you eat in a place vs takeout

Atmosphere: 3

Food: 2

Service: 3

Hungry and open

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Menu