Chipotle Mexican Grill

I was here yesterday April 02; I normally go to this location and I live 2.4 miles from one. However, this location is always pleasant and fast. They always have a smile and don't get smart and treat you nasty. However, yesterday my granddaughter asked for more chorizo on a burrito she doesn't get rice and it was way less than what she normally receives. This young lady was ignorant, rude and very argumentative with a 12-year-old. The rest of the normal staff stepped in and took over, and they were their regular kind selves. The young lady was new and just that young. She needs more training. horrible

Atmosphere: 3

Food: 3

Service: 3

Rude people, I tried to ask her how to redeem my free entree, asked the girl behind the register twice. She rolled her eyes and ignored me so I guess I'll use it at a friendlier chipotle. And if you offer extras don't complain when the customer asks for them

Atmosphere: 1

Food: 3

Service: 1

I love chipotle as a chain but this location kind of sucked! There was 1 maybe 2 girls working the front counter. The one girl was multitasking helping real in store people and doing takeout/mobile orders. She was rushing and just FLINGING the food into the containers. Not rude but rushing me and had an attitude. Huge line of impatience customers, I understand not being happy with your job when you have people to serve and mobile orders. There was a guy in the back kitchen area just standing around not helping the girls. He came up to start helping but then just started talking to someone and didn’t help with the growing line. The food tasted good but it was SLOPPY and portions were not consistent at all.

Atmosphere: 3

Food: 4

Service: 2

I didn’t like it at all . It tasted funny and was very salty

Atmosphere: 3

Food: 1

Service: 3

Looked unclean

Atmosphere: 1

Food: 1

Thank you. Nice place

Atmosphere: 5

Food: 5

Service: 5

Ordered online thru the app tonight for pickup. 6:10 ready time, but wasn’t ready until 6:25. They forgot a burrito, guacamole, vinaigrette dressing and apple juice. The napkin dispensers were all empty and I overheard someone saying there was no soap in the bathroom dispenser. People were lined up waiting for their pickups and nearly out the door for the in person ordering. The dining room was filthy and trash was overflowing. Got the food home and the bowls barely had any food in them! This place continues to disappointed and I’ve given them many chances. Will not go back, would rather the longer drive for a competent location in twinsburg.

Really depends on server to get portions. Always beg and be extremely polite for chance to have 2 grams more rice

Worst chipotle I’ve ever gone to and I even live in town sad to say I drive all the way to twinsburg

This Chipotle is absolutely the worst the two young ladies working here today are absolutely Rude! I asked for some grilled vegetables on my bowl and she got so mad and gave me an attitude! If you don't like working with the public or at a food chain then you should find a new job that better suits you. Props to the guy in the back making the food I think his name is Joshua keep up the good work!

Atmosphere: 1

Food: 1

Service: 1

The staff on wed February 19 at 6pm was great. Was greeted nicely and the food was great.

Atmosphere: 5

Food: 5

Service: 5

Never open on time. Doesn't matter the day. When people wait by the door, even after they should have been open 20 minutes ago, the manager looks like we are bothering him. Food being ready is always hit or miss. This location uses to be wonderful. Has become not worth the effort anymore

Atmosphere: 1

Food: 3

Service: 1

They do not greet you they have maybe two people who are nice one guy is on the grill he smiles and speaks.
You’ll get one scoop of rice they spread it over the bowl as is they’re kneading bread they get an attitude if you ask for more rice and inform you it will cost extra which that’s okay but keep the nasty attitude. This chipotle USE TO BE THE BEST.
One of the ladies ALWAYS HAVE AN ATTITUDE! She must hate it there she’s been working there for years. It’s fine though I save much more money now that I don’t go anymore.

Atmosphere: 1

Service: 1

Everytime I come to the chipotle they are always out of everything!! They close at 11pm but about 6-8pm they run out of chicken, rice, corn, chips, etc….it never fails. I come at least 2-3 times a week and I just know they won’t have nothing…the staff is lazy, they are rude also. I’m sick of it…where is the owner???!!!

This chiplote is horrible. Actually based on this one I don’t go to chipotle anymore. They screw up orders, terrible job on kids meals, just a complete waste.

Atmosphere: 1

Food: 1

Service: 1