This is my go to dunkin since I work in the area I usually don’t see conner I hoping in spelling his name correctly I’m sure they had call offs today but he was not being a great lead for his team of two he had working at all he needs to be re trained they were struggling all because he was dragging his no slip across the place and not communicating with them at all to see they were falling behind. The window/order taker kept throwing drinks out because either they were made in correctly because she also was frustrated. This is not the normal for them but I hope Conner gets better leadership training
Atmosphere: 5
Food: 2
Service: 2
Rick Rick
830pm and out of all donuts
Chase Dalton
Since the new store manger took over this place has done a complete 180 and will definitely be coming back. The environment has definitely improved 100 percent and I’m so happy to be returning to this establishment
Atmosphere: 5
Food: 5
Service: 5
Felicia Higgins
I have been to many of Dunkin’s and this one is the worst the service sucks and they prices is not the same I been eating the same thing all week 2.69 to 2.99 is crazy to me visit at ur own risk ( they act like they don’t want to work )
Dana Edwards
Went there to use the restroom and get something to eat, they require you get a key to use the restroom and it’s for customers only. There’s no problem with that but the issue is that the young man who gave my boyfriend and I a key was yelled at and told that we weren’t buying anything so he should’ve never gave us the keys. After we used the restroom, we bought food and watched a DoorDash driver get yelled at and told “not to come back” after using the restroom because he wasn’t “a paying customer” meanwhile he’s picking up food FOR A PAYING CUSTOMER. The DoorDash driver told them maybe they should remember the people who go there often, meanwhile the employees knew his name so you’d think they’d have a little respect for someone who frequently goes there. Do not recommend and will never go back there!
Atmosphere: 1
Food: 1
Service: 1
Kendra Greenleaf
Avoid this Dunkin, manager is awful & is rude. She doesn’t care & is only there to steal! She has been fired from a few different locations! She treats customers & staff horrible!
Atmosphere: 1
Food: 1
Service: 1
Dianna Cadet
Last time I checked, I paid for my food therefore you tell me what is and what isn’t should not be the case. Naturally, the order came wrong anyways, so not very impressed with dislocation at all.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant
wulu87
Disgusting ordered the Sabrina’s expresso drink, it taste old and bitter . Come on now make fresh expresso
Atmosphere: 1
Food: 1
Service: 1
Jamie Harris
How on earth does dunking donuts not ever have donuts to dunk ? 3 days straight I tried to get a dozen and the manager said “we are out” thanks now I will never ever ever ever ever ever go to dunkin again
Atmosphere: 1
Food: 1
Service: 1
Jennifer Ogle
Thanks Macedonia Dunkin for screwing up my Sunday morning coffee ..... again
Just look at the picture. No donuts before noon. Do I need to say more? This place is so slow and disorganized. And they're constantly running out of donuts. How does a donut shop that's open until 9pm run out of donuts before noon?
Atmosphere: 1
Food: 1
Service: 1
Lindsey Szczesniak
I’ve been coming to this Dunkin for about 3 years consistently now. I’ve seen many store managers come and go. Within the last few months, this place has disappointed me every single time. If you want to order inside with cash, forget it. They’ll ignore you for 10 minutes while you wait wondering when someone is going to acknowledge you. I get the kiosk helping with the staffing shortage but I should still have the option to pay with cash and not be ignored.
The staff also is not kind or customer service oriented at all. It’s sad because I used to know the names of everyone who worked here and would have conversations with them. Now, you’re lucky if you get a “how are you?”
I’ll be making my coffee at home from now on as the Dunkin in Northfield Center is also useless.
Atmosphere: 1
Food: 1
Service: 1
Charita Shy
Terrible customer service. They gave me a refresher full of concentrate. I politely asked for it to be remade and she said No! Like who does that? I’m asking for a remake and she said I should buy another one. So disrespectful and clearly a case of racial profiling because why is this an issue for my drink to be remade after I just paid my money. She needs to work in the city she lives and give them people a hard time. We just want to get a good refresher since the bubble tea is closed next door.
Mike Mc
You’re usually not greeted when you walk in. You must wait at the counter for a while until they’ll come over to you.
Donneika Smith
HORRIBLE customer service! You come in workers just keep doing whatever they're doing. No "Hello, I'll be right with you!" Everyone just keeps doing whatever they were doing as if you're not there. Long wait times.
This is my go to dunkin since I work in the area I usually don’t see conner I hoping in spelling his name correctly I’m sure they had call offs today but he was not being a great lead for his team of two he had working at all he needs to be re trained they were struggling all because he was dragging his no slip across the place and not communicating with them at all to see they were falling behind. The window/order taker kept throwing drinks out because either they were made in correctly because she also was frustrated. This is not the normal for them but I hope Conner gets better leadership training
Atmosphere: 5
Food: 2
Service: 2
830pm and out of all donuts
Since the new store manger took over this place has done a complete 180 and will definitely be coming back. The environment has definitely improved 100 percent and I’m so happy to be returning to this establishment
Atmosphere: 5
Food: 5
Service: 5
I have been to many of Dunkin’s and this one is the worst the service sucks and they prices is not the same I been eating the same thing all week 2.69 to 2.99 is crazy to me visit at ur own risk ( they act like they don’t want to work )
Went there to use the restroom and get something to eat, they require you get a key to use the restroom and it’s for customers only. There’s no problem with that but the issue is that the young man who gave my boyfriend and I a key was yelled at and told that we weren’t buying anything so he should’ve never gave us the keys. After we used the restroom, we bought food and watched a DoorDash driver get yelled at and told “not to come back” after using the restroom because he wasn’t “a paying customer” meanwhile he’s picking up food FOR A PAYING CUSTOMER. The DoorDash driver told them maybe they should remember the people who go there often, meanwhile the employees knew his name so you’d think they’d have a little respect for someone who frequently goes there. Do not recommend and will never go back there!
Atmosphere: 1
Food: 1
Service: 1
Avoid this Dunkin, manager is awful & is rude. She doesn’t care & is only there to steal! She has been fired from a few different locations! She treats customers & staff horrible!
Atmosphere: 1
Food: 1
Service: 1
Last time I checked, I paid for my food therefore you tell me what is and what isn’t should not be the case. Naturally, the order came wrong anyways, so not very impressed with dislocation at all.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant
Disgusting ordered the Sabrina’s expresso drink, it taste old and bitter . Come on now make fresh expresso
Atmosphere: 1
Food: 1
Service: 1
How on earth does dunking donuts not ever have donuts to dunk ? 3 days straight I tried to get a dozen and the manager said “we are out” thanks now I will never ever ever ever ever ever go to dunkin again
Atmosphere: 1
Food: 1
Service: 1
Thanks Macedonia Dunkin for screwing up my Sunday morning coffee ..... again
Food: 1
Service: 3
Restaurantji Recommends
Just look at the picture. No donuts before noon. Do I need to say more? This place is so slow and disorganized. And they're constantly running out of donuts. How does a donut shop that's open until 9pm run out of donuts before noon?
Atmosphere: 1
Food: 1
Service: 1
I’ve been coming to this Dunkin for about 3 years consistently now. I’ve seen many store managers come and go. Within the last few months, this place has disappointed me every single time. If you want to order inside with cash, forget it. They’ll ignore you for 10 minutes while you wait wondering when someone is going to acknowledge you. I get the kiosk helping with the staffing shortage but I should still have the option to pay with cash and not be ignored.
The staff also is not kind or customer service oriented at all. It’s sad because I used to know the names of everyone who worked here and would have conversations with them. Now, you’re lucky if you get a “how are you?”
I’ll be making my coffee at home from now on as the Dunkin in Northfield Center is also useless.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. They gave me a refresher full of concentrate. I politely asked for it to be remade and she said No! Like who does that? I’m asking for a remake and she said I should buy another one. So disrespectful and clearly a case of racial profiling because why is this an issue for my drink to be remade after I just paid my money. She needs to work in the city she lives and give them people a hard time. We just want to get a good refresher since the bubble tea is closed next door.
You’re usually not greeted when you walk in. You must wait at the counter for a while until they’ll come over to you.
HORRIBLE customer service! You come in workers just keep doing whatever they're doing. No "Hello, I'll be right with you!" Everyone just keeps doing whatever they were doing as if you're not there. Long wait times.
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