Heather is always the drive thru person when I visit this location she’s always kind and helpful with figuring out my order and what I want because I’m very indecisive, her customer service is out of this world she deserves a massive raise, she is genuinely the reason I keep coming back to this location, she needs to be commended for her personality and wonderful recommendations. !!!
Atmosphere: 5
Food: 5
Service: 5
Dan Shupp
Drive thru only.
Food: 4
Service: 4
Katie Ratcliff
While at the drive thru window today the manager working was verbally abusive to the woman working the window. She was very calm and held it together while waiting on me but after she was done, she took her headset off and left (rightfully so). I don't know if she walked out to quit or go on break. However, the manager shouldn't have been talking to her in the manner he was, especially in front of customers. I tried calling in to talk to the woman that waited on me to see who I should contact but she wasn't there. This is the only way that I know of to reach out to someone about the manager at that location. I am not one to normally make a review in this nature, I would much rather talk to someone first before talking negative in a public setting.
Atmosphere: 1
Saudaie Payne
Heather was very attentive and I got Al my pregnancy cravings satisfied.
Food: 5
Service: 5
Jimmy Trine
Not had one issue with the food; it’s always hot, and the portions are as expected.
Atmosphere: 5
Food: 5
Service: 4
Lexi Utt
What's the point of making it a drive thru only, for drive thru orders to still get parked for 10 minutes ? But people can go through the drive thru & get served faster ????? Almost every single time I come through here there's a problem. Especially happy tonight to place a mobile order & then got sat for 10 minutes.
Atmosphere: 3
Food: 3
Service: 3
Jeffrey Penkowski
Went through drive thru. Good food and service.
Atmosphere: 4
Food: 4
Service: 4
Johnny
Drive through service was horrible.
Food: 2
Service: 1
Kenneth York
Arby's on Ashland road Mansfield Ohio is fantastic. great workers and will accommodate you to the last minute
Atmosphere: 5
Food: 5
Service: 5
Jim Wallace
Should be better , being new in all but it's just not there
Ordered online. The attitude that was given to me was unacceptable. Ordered 2 sandwiches, not your attitude. What happened to customer service? After reading other reviews.... This owner clearly isn't getting the hint...
Food: 1
Service: 1
Holly Porter
This could be a really great spot for Arby's. People were excited about it but you need to fire everyone and start over. Hire some people who actually give a crap. People are rude and food is never cooked right or completely. Seriously just start over.
Atmosphere: 1
Food: 1
Service: 1
D Bells
Brand new location and already trash. Nice.
Atmosphere: 1
Food: 1
Service: 1
H Stull
No lobby
Atmosphere: 3
Food: 4
Service: 4
Chelsea Maybury
You'd expect a new location to at least give you hot food in the beginning yet like most fast food places the fries were cold and stale. Not a very good first impression.
Heather is always the drive thru person when I visit this location she’s always kind and helpful with figuring out my order and what I want because I’m very indecisive, her customer service is out of this world she deserves a massive raise, she is genuinely the reason I keep coming back to this location, she needs to be commended for her personality and wonderful recommendations. !!!
Atmosphere: 5
Food: 5
Service: 5
Drive thru only.
Food: 4
Service: 4
While at the drive thru window today the manager working was verbally abusive to the woman working the window. She was very calm and held it together while waiting on me but after she was done, she took her headset off and left (rightfully so). I don't know if she walked out to quit or go on break. However, the manager shouldn't have been talking to her in the manner he was, especially in front of customers. I tried calling in to talk to the woman that waited on me to see who I should contact but she wasn't there. This is the only way that I know of to reach out to someone about the manager at that location. I am not one to normally make a review in this nature, I would much rather talk to someone first before talking negative in a public setting.
Atmosphere: 1
Heather was very attentive and I got Al my pregnancy cravings satisfied.
Food: 5
Service: 5
Not had one issue with the food; it’s always hot, and the portions are as expected.
Atmosphere: 5
Food: 5
Service: 4
What's the point of making it a drive thru only, for drive thru orders to still get parked for 10 minutes ? But people can go through the drive thru & get served faster ????? Almost every single time I come through here there's a problem. Especially happy tonight to place a mobile order & then got sat for 10 minutes.
Atmosphere: 3
Food: 3
Service: 3
Went through drive thru. Good food and service.
Atmosphere: 4
Food: 4
Service: 4
Drive through service was horrible.
Food: 2
Service: 1
Arby's on Ashland road Mansfield Ohio is fantastic. great workers and will accommodate you to the last minute
Atmosphere: 5
Food: 5
Service: 5
Should be better , being new in all but it's just not there
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
Ordered online. The attitude that was given to me was unacceptable. Ordered 2 sandwiches, not your attitude. What happened to customer service? After reading other reviews.... This owner clearly isn't getting the hint...
Food: 1
Service: 1
This could be a really great spot for Arby's. People were excited about it but you need to fire everyone and start over. Hire some people who actually give a crap. People are rude and food is never cooked right or completely. Seriously just start over.
Atmosphere: 1
Food: 1
Service: 1
Brand new location and already trash. Nice.
Atmosphere: 1
Food: 1
Service: 1
No lobby
Atmosphere: 3
Food: 4
Service: 4
You'd expect a new location to at least give you hot food in the beginning yet like most fast food places the fries were cold and stale. Not a very good first impression.
Atmosphere: 2
Food: 1
Service: 2
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