Chipotle Mexican Grill

Big improvement from the past years. New management, solid atmosphere, decent coworkers

Atmosphere: 4

Food: 5

Service: 5

Foods good when they dont run out. Always out of dressing or steak. Need to bring back the good meats like chorizo and brisket.

Atmosphere: 4

Food: 4

Service: 3

The food is always great and fresh, always so yummy!

Most of the workers are polite & fast, but some seem to be pretty sloppy when they put toppings in the bowl.
But overall always good and fresh food!

Atmosphere: 4

Food: 5

Service: 4

the bowel I got was one of the better bowels I have gotten in Ohio. the staff here were nice and friendly

Atmosphere: 5

Food: 5

Service: 5

Staff standing around doing nothing when store was dirty, restock of cheese and other toppings were empty.

Atmosphere: 1

Food: 3

Service: 2

Not a clean table to be found. Floors and counters where the food is being prepared was very dirty. Dropped food throughout the restaurant.

Atmosphere: 1

Food: 1

Service: 2

I visit Chipotle often to grab lunch for my family, but after today, it was my last straw. I am so fed up with awful customer service here. The service is consistently horrible and no one ever does anything about it.

Let’s start with the usual issues: the line is always out the door, they’re always out of something – chips, vinaigrette, you name it – and a crowd of people are left waiting around. This is every single time I go. It’s chaos.

Today, things started off fine. The woman who began my order was respectful and even wiped the line down for me – I wish I had her name because she was the only decent part of my visit.

The real issue started at checkout, where I was told I was being charged for pinto beans and sour cream – items I’ve never ever been charged for before at any chipotle location ( I travel for a living so I’ve been to countless locations) I’ve gone to this location countless times and could easily pull multiple receipts to prove it as well. I simply asked why, all of a sudden, I’m now being charged. Instead of a clear explanation, I got attitude.

The cashier and a man behind the line acted like I was the problem. The man even said, “It’s only like 50 cents.” That’s not the point. The point is, your pricing and policies are inconsistent, and instead of owning it or explaining it, your staff gets defensive and rude.

When I asked for a manager, the cashier said, “I just work here, that’s the rules.” When the manager (Dakota) finally came out, all I got was “other people might not be following protocol.” Really? That’s your answer?

When I asked what the actual difference was between getting the toppings on the bowl or in a side cup, the cashier responded, “I don’t know why you’re making such a big deal.” Unbelievable. And after I clearly stated my frustration wasn’t with her, she continued to give attitude and make smart remarks. I still said “thank you” when I grabbed my food, and she didn’t say a word just gave a dirty look.

I asked for her name and she flat-out refused to give it. My receipt says Libby – and I have a photo of her to attach to this review if needed. She should be fired or forced into serious customer service training. Her behavior was disgraceful.

And here’s the kicker: this isn’t even the first time I’ve left a bad review for this location. No one has ever responded. No one has ever improved the service. A quick glance at their Google reviews tells you everything you need to know – a pathetic 3.7 stars, with dozens of people saying the exact same thing I am.

At this point, Chipotle either doesn’t care or doesn’t know how to fix it. Either way, I’m done giving them my money and patience.

Atmosphere: 1

Food: 1

Service: 1

Horrible customer service. My experience has been terrible with this location.

I place the order for honey chicken bowl to go and during the process of selecting my items I notice that only half a spoon or less was being used of the ingredients that I had selected I ask why? I used to get a full bowl and now this bowl isn't even a fourth iof the way full the cashier told me it was due to corporates new guidelines. I was very disappointed. There was more food on the countertop than in my bowl and I have never seen the countertop so dirty full of food from missing the bowels.

Good food, love the bowls.

Atmosphere: 4

Food: 4

Service: 5

Good food. Has a drive-thru. The dining area could be better, but I appreciate the outdoor seating.

Atmosphere: 3

Food: 5

Service: 4

Food is good sometimes but the chips always taste poorly made, under cooked or over cooked, with the portion size diminishing everytime I visit. Overall, not worth the visit or money. I've worked for this company in my younger years so I guess my standards may be high, but only because I know how it should taste and be prepared properly.

Atmosphere: 2

Food: 2

Service: 2

The food tastes great. The servers horde the food like they paid for it and are being forced to share it out of their own fridge. If you ask for them to add more of something they look at you like they're truly offended.

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Burrito Bowl

Excessive wait times. Chipotle lane is not faster at all.

Atmosphere: 4

Food: 5

Service: 2

Don't bother using a delivery service with this location. If you place sour cream as a topping it could result in a burrito bowl arriving with literally a small silverware spoon amount of sour cream which is a pathetic thing to do to a customer.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Burrito Bowl