Chipotle Mexican Grill

Good place to eat ,was honest first thing they let me know what they were out of as soon he was done welcoming me in. Very good service 👏

Atmosphere: 5

Food: 5

Service: 5

This is the best one around. It's always busy so the food is always fresh and hot.

Atmosphere: 3

Food: 5

Service: 5

Very slow service. Line took forever to get through, at lease 15 mins plus. Portions were small, overall just an ok experience.

Atmosphere: 2

Food: 4

Service: 2

This is the second time this month I’ve been there that this place hasn’t had something available that should be available, at 5 o’clock on a Sunday and you want me to wait 20 minutes for steak? This is a walk through place to eat and leave for the most part for people! Why arent we doing our jobs and keeping production moving? Very disappointed in this chipotle. Almost wanted to make the trip to possum run road chipotle to see if they had their shit together better! The last time I was there it was 11:10 and the doors were still closed! When the website said it was open at 10:45. I’ll be just making the trip to another chipotle from now on.

Atmosphere: 2

Food: 2

Service: 2

Can be hit or miss on food availability. Obviously slammed during lunch, so expect a wait, but that's anywhere. I've found that the closer to close you get, the more they run out of stuff. Which sure, makes sense but is an inconvenience

Atmosphere: 3

Food: 4

Service: 3

We ordered online to use the drive thru pick up for 7 o clock. We waited for 20 minutes in the pickup lane and when we got our bowls they were half full and cold. Each car wait time was about 5 minutes and the people working the lane were not prioritizing getting bags out the window. When you have kids it's harder to bring them inside to get the food so we just end up going somewhere else usually. For how expensive Chipotle has gotten, it is not worth the money to get cold bowls that aren't full.

On 11/1, we stopped in about five minutes after they were supposed to have opened, but the doors were locked. A few minutes later, they were opened by a worker who told us that the make table wasn't ready yet but we could come in. They started taking orders without all items being available (no fajita veggies). The food was awful to eat, so much so that we ended up getting refunded (extremely salty, rice was hard).

On 11/7 (Friday) , we stopped in at 630. We were met at the door and informed that the restaurant was out of chicken and steak and it would be at least 12 minutes before any was ready. On a Friday at dinner time, the two most popular meats were totally out.

Whoever is managing this location should be fired. The people are friendly enough, but completely inept

Atmosphere: 1

Food: 1

Service: 1

Big improvement from the past years. New management, solid atmosphere, decent coworkers

Atmosphere: 4

Food: 5

Service: 5

Foods good when they dont run out. Always out of dressing or steak. Need to bring back the good meats like chorizo and brisket.

Atmosphere: 4

Food: 4

Service: 3

The food is always great and fresh, always so yummy!

Most of the workers are polite & fast, but some seem to be pretty sloppy when they put toppings in the bowl.
But overall always good and fresh food!

Atmosphere: 4

Food: 5

Service: 4

the bowel I got was one of the better bowels I have gotten in Ohio. the staff here were nice and friendly

Atmosphere: 5

Food: 5

Service: 5

Staff standing around doing nothing when store was dirty, restock of cheese and other toppings were empty.

Atmosphere: 1

Food: 3

Service: 2

Not a clean table to be found. Floors and counters where the food is being prepared was very dirty. Dropped food throughout the restaurant.

Atmosphere: 1

Food: 1

Service: 2

I visit Chipotle often to grab lunch for my family, but after today, it was my last straw. I am so fed up with awful customer service here. The service is consistently horrible and no one ever does anything about it.

Let’s start with the usual issues: the line is always out the door, they’re always out of something – chips, vinaigrette, you name it – and a crowd of people are left waiting around. This is every single time I go. It’s chaos.

Today, things started off fine. The woman who began my order was respectful and even wiped the line down for me – I wish I had her name because she was the only decent part of my visit.

The real issue started at checkout, where I was told I was being charged for pinto beans and sour cream – items I’ve never ever been charged for before at any chipotle location ( I travel for a living so I’ve been to countless locations) I’ve gone to this location countless times and could easily pull multiple receipts to prove it as well. I simply asked why, all of a sudden, I’m now being charged. Instead of a clear explanation, I got attitude.

The cashier and a man behind the line acted like I was the problem. The man even said, “It’s only like 50 cents.” That’s not the point. The point is, your pricing and policies are inconsistent, and instead of owning it or explaining it, your staff gets defensive and rude.

When I asked for a manager, the cashier said, “I just work here, that’s the rules.” When the manager (Dakota) finally came out, all I got was “other people might not be following protocol.” Really? That’s your answer?

When I asked what the actual difference was between getting the toppings on the bowl or in a side cup, the cashier responded, “I don’t know why you’re making such a big deal.” Unbelievable. And after I clearly stated my frustration wasn’t with her, she continued to give attitude and make smart remarks. I still said “thank you” when I grabbed my food, and she didn’t say a word just gave a dirty look.

I asked for her name and she flat-out refused to give it. My receipt says Libby – and I have a photo of her to attach to this review if needed. She should be fired or forced into serious customer service training. Her behavior was disgraceful.

And here’s the kicker: this isn’t even the first time I’ve left a bad review for this location. No one has ever responded. No one has ever improved the service. A quick glance at their Google reviews tells you everything you need to know – a pathetic 3.7 stars, with dozens of people saying the exact same thing I am.

At this point, Chipotle either doesn’t care or doesn’t know how to fix it. Either way, I’m done giving them my money and patience.

Atmosphere: 1

Food: 1

Service: 1

Horrible customer service. My experience has been terrible with this location.