Empress Express

1041 Park Ave W, Mansfield
(419) 524-4200

Recent Reviews

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jim marshall

Service was great, friendly staff, the food is amazing as it always is, music in the background is always uplifting.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: House Fried Rice

Cole

For context, I worked at restaurants for many years, and even now harvest my own meat from hunting. That said, I used to recommend this place but not after being served rancid meat in the fried rice, and being told it was fresh after bringing it to their attention. A simple refund and an apology would have sufficed but they were rude and refused to offer even a replacement and denied a refund. Food service is competitive and harsh as is. Don't take it out on your customers.

Atmosphere: 1

Food: 1

Service: 1

Cole Will

For context, I worked at restaurants for many years, and even now harvest my own meat from hunting. That said, I used to recommend this place but not after being served rancid meat in the fried rice,

Josh Pollock

Ordered the Orange Chicken and fried rice. Went to take a bite and found this little guy hanging out in the middle.

Krissy Flannery

Ordered for pick up. Told the guy I would be there in 20 min. He said he would start making it in 10. I said ok. Went to pick up 20 minutes later... they never made my order. The guy said he wanted to make sure I was going to show up. .. this defeats the whole purpose of ordering ahead for pick up! This is the third time, (and the last) that they have done this. I did not have time to wait!! The guy was very rude and unapologetic. Will never go back. Very rude.

Atmosphere: 1

Food: 4

Service: 1

She Skaggs

Never had the food but after reading that they didn’t take it seriously when a pieceof a wire sponge was in someone’s foodit told me all i needed to know ! if someone was toswallow that it could be damaging toone’s health…. sounds like they may end up with a law suit sometime

Carol Williams

Love the War Su Gai! The food is always good.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Egg Roll

Kimberly Cain

Heard good reviews from a friend and love Chinese so I stopped to try. Ordered 3 dishes house fried rice was good chicken and broccoli was okay needed more broccoli but i found a part of a stainless steel pad in my house lo mein. When I brought to their attention they said that sometimes they break off the pad but it a was clean ??? They did offer to remake it but by that time I was done with it. No offer of a refund no apology. So we won't be back

Atmosphere: 1

Food: 1

Service: 1

Estrada

The atmosphere isn't the greatest, but the service and the fried rice makes up for the way the room looks.I love to get the reaper spice ❤️

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Rice Choices, Egg Roll

nic weiss

Best chinese food I have had in

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Orange Chicken, Chicken Fried Rice, Beef Fried Rice, Pepper Steak, Sesame Chicken

Jerry Starrett

Got the vegetable disk with fried rice. Nice portions, hot and good. Only $ 10 for a meal. Very quick and fresh.

Atmosphere: 5

Food: 5

Service: 5

Scott Morse

Hit and miss on quality. Quantity has always been skimpy. But everything is truly made in house from scratch but quality depends on which cook you get.

Atmosphere: 3

Food: 3

Service: 3

Tammy Glass

The order was wrong. The rice was dry. Since we didn’t call back the day we received the order they would not make it right with us. No replacement no discount nothing.

Food: 1

Recommended dishes: Chicken Fried Rice, Express

James Morrison

Good food delivered hot

Deb Sey

Good food

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