so my car ran out of gas in the drive through, horrible day but the staff there was so incredibly helpful they pushed my car and one of the staff even went home to get me a gas can. truly thankful that happened in there parking lot, also my sandwhich was delicious as usual.
Atmosphere: 5
Food: 5
Service: 5
RaRa Cruz
I tried to order in app but unfortunately the app is still having issues along with my gift card in the app. However, manager CiCi and team member Olivia did an amazing job at fixing it within cafe. They were both very helpful and sweet as well as professional with exceptional customer service skills. Thank you so very much!! 5 stars for this location, the app however does need improvement. Also, if the deal is offered in app at this location, such as the $1 cup of soup with whole entree, it should be honored, or not offered in the app for this location. Just a piece of advice since this is what the GM has advised their employees being that they aren’t a corporate location. CiCi and Olivia were exceptional!!!
Atmosphere: 5
Food: 5
Service: 5
John \u0026 Stephanie Herrington
We decided to have breakfast around 8 am. Nearly every table needed to be bussed in the restaurant (dirty with crumbs on tables and seats). Bathrooms were filthy. Coffee pots were empty.
For the premium pricing of Panera, I feel like we were cheated. We won’t be back anytime soon. 3 stars only because I didn’t get sick and the muffin was pretty good.
Anisa Eggleston
Great food, clean location, friendly staff.
Atmosphere: 4
Food: 4
Service: 4
Sophie Jackson
this review goes to the lady at the drive-through window with a septum Piercing. She was so kind and I asked for extra cheese in my French onion soup not only did she put extra cheese inside the soup, but also gave me a side of cheese as well. I was having an extremely rough day with my jaw on FIRE and her kindness almost brought me to tears like on some rs and I need the management of this place to give her some type of raise immediately
Atmosphere: 5
Food: 5
Service: 5
Makenna Zaebst
Placed an order with Door Dash for lunch. When we received our order, several items were missing. Called and spoke with Leanna, and explained the situation. Was asked if we want the order for a later time or if we wanted to come get the items now. Said we will come get them. Leanna states that she has a busload of socker players, which could be a possible $450 order and she would not have time to have our order ready when we got there, because they were more important at that time. (we were on lunch and had limited time to go get it and be back to work on time). Then she hung up after making this comment. Extremely rude customer service especially after placing a $70 lunch order. Panera has always been one of our favorites, and we go there often and spend well. However, no worries, after this we will definitely not be going back.
Atmosphere: 1
Food: 5
Service: 1
Ashley Friedman
Our food was missing from the order and I called to let them know. I asked if they could just make it and we can come grab it real fast. The person who answered the phone told me she can't make it ahead of time. She has a room full of soccer players and it's possibly a 450 dollar order. I said so they are more important than us and she literally said yes and hung up the phone. Great customer service. Top notch!
LeggupFarms Legg
The food was good but they forgot our coffee drinks.
Atmosphere: 4
Food: 4
Service: 4
Adam Banghart
Alyssa is the sweetest every time we go! My kids love her!
Atmosphere: 5
Food: 5
Service: 5
Douglas Schartiger
Don't want to be negative, buy I would never come to Panera for Bfast unless I am meeting others like today. It is just not for me. A bagel and a drink was $8. Asked for an extra cream cheese and they wanted $1.70. Just way to overpriced for an average joe.
Panera has awesome food! I've had way better prepared meals at the other Panera on Lexington in Mansfield. At this location they've actually goofed up my meals a few times, but other than that it's fabulous
Atmosphere: 5
Food: 4
Service: 5
alyce white
Lexi took my order today she was very nice and understanding! Very patient and also had an awesome personality for it to be so long into her shift
Atmosphere: 5
Food: 5
Service: 5
Eric Garcia
The place needs better customer service and a cleaner environment. Counter where you pick up the food was sticky. Doors had all kinds of hand prints. Carpet looked filthy.
Atmosphere: 2
Food: 3
Service: 2
Ben Burkle
Stopped here on a long car trip for coffee and not only was the drink delicious, but the workers were friendly and the cafe was clean. Would stop here again!
Atmosphere: 5
Food: 5
Service: 5
J Goldie
I love panera food and love their Iced coffee. Staff at this this Panera are very nice.
so my car ran out of gas in the drive through, horrible day but the staff there was so incredibly helpful they pushed my car and one of the staff even went home to get me a gas can. truly thankful that happened in there parking lot, also my sandwhich was delicious as usual.
Atmosphere: 5
Food: 5
Service: 5
I tried to order in app but unfortunately the app is still having issues along with my gift card in the app. However, manager CiCi and team member Olivia did an amazing job at fixing it within cafe. They were both very helpful and sweet as well as professional with exceptional customer service skills. Thank you so very much!! 5 stars for this location, the app however does need improvement. Also, if the deal is offered in app at this location, such as the $1 cup of soup with whole entree, it should be honored, or not offered in the app for this location. Just a piece of advice since this is what the GM has advised their employees being that they aren’t a corporate location. CiCi and Olivia were exceptional!!!
Atmosphere: 5
Food: 5
Service: 5
We decided to have breakfast around 8 am. Nearly every table needed to be bussed in the restaurant (dirty with crumbs on tables and seats). Bathrooms were filthy. Coffee pots were empty.
For the premium pricing of Panera, I feel like we were cheated. We won’t be back anytime soon. 3 stars only because I didn’t get sick and the muffin was pretty good.
Great food, clean location, friendly staff.
Atmosphere: 4
Food: 4
Service: 4
this review goes to the lady at the drive-through window with a septum Piercing. She was so kind and I asked for extra cheese in my French onion soup not only did she put extra cheese inside the soup, but also gave me a side of cheese as well. I was having an extremely rough day with my jaw on FIRE and her kindness almost brought me to tears like on some rs and I need the management of this place to give her some type of raise immediately
Atmosphere: 5
Food: 5
Service: 5
Placed an order with Door Dash for lunch. When we received our order, several items were missing. Called and spoke with Leanna, and explained the situation. Was asked if we want the order for a later time or if we wanted to come get the items now. Said we will come get them. Leanna states that she has a busload of socker players, which could be a possible $450 order and she would not have time to have our order ready when we got there, because they were more important at that time. (we were on lunch and had limited time to go get it and be back to work on time). Then she hung up after making this comment. Extremely rude customer service especially after placing a $70 lunch order. Panera has always been one of our favorites, and we go there often and spend well. However, no worries, after this we will definitely not be going back.
Atmosphere: 1
Food: 5
Service: 1
Our food was missing from the order and I called to let them know. I asked if they could just make it and we can come grab it real fast. The person who answered the phone told me she can't make it ahead of time. She has a room full of soccer players and it's possibly a 450 dollar order. I said so they are more important than us and she literally said yes and hung up the phone. Great customer service. Top notch!
The food was good but they forgot our coffee drinks.
Atmosphere: 4
Food: 4
Service: 4
Alyssa is the sweetest every time we go! My kids love her!
Atmosphere: 5
Food: 5
Service: 5
Don't want to be negative, buy I would never come to Panera for Bfast unless I am meeting others like today. It is just not for me. A bagel and a drink was $8. Asked for an extra cream cheese and they wanted $1.70. Just way to overpriced for an average joe.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Panera has awesome food! I've had way better prepared meals at the other Panera on Lexington in Mansfield. At this location they've actually goofed up my meals a few times, but other than that it's fabulous
Atmosphere: 5
Food: 4
Service: 5
Lexi took my order today she was very nice and understanding! Very patient and also had an awesome personality for it to be so long into her shift
Atmosphere: 5
Food: 5
Service: 5
The place needs better customer service and a cleaner environment. Counter where you pick up the food was sticky. Doors had all kinds of hand prints. Carpet looked filthy.
Atmosphere: 2
Food: 3
Service: 2
Stopped here on a long car trip for coffee and not only was the drink delicious, but the workers were friendly and the cafe was clean. Would stop here again!
Atmosphere: 5
Food: 5
Service: 5
I love panera food and love their Iced coffee. Staff at this this Panera are very nice.
Atmosphere: 5
Food: 5
Service: 5
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