I was on hold for almost 5 minutes trying to make an order. I hung up and called back and they just picked it up and muted it. Crazy work.
April Patton
Ordered the works-no mushroom, no ham, add banana peppers and bacon- there were no banana peppers and no bacon. None of the pizzas we got were good. Would not recommend and will not order from here again.
Atmosphere: 1
Food: 1
Service: 1
[E]
Don't trust these people. They put an advertisement up on their sign saying one thing and then you call in and they're answering service doesn't even know what they have on their sign so they don't honor what it says. Too lazy to answer their own phones so basically no one knows what's going on. Total waste of time crappy pizza anyway...
Atmosphere: 1
Food: 1
Service: 1
Linda Rinehart
Call was 3rd party not to the store directly. Pizza was not cut right I asked for squares an was charged more then the big bill board out front that says 7.99 if picking up. In side the store the second lady that came over was rude.
Atmosphere: 1
Food: 1
Service: 1
Amanda Merritt
Ordered my food waiting over a hour and half to get my food cold and wrong then on top of that I have a whole ass pan under my pizza yes a pan from the store they didn't even take my food off the pan and had doordash bring my food when I paid for them to deliver it not some weirdo with his gf edit: talked to a manager and was told I had to go through Doordarshan for a refund when I didn't order with doordash and when I told her that wasn't going to fly she hung up.on me so I called corporate don't order here ✌️
John Evans
Ordered this evening and never recieved my food, called 5x and nothing, not a answer. Never again
Atmosphere: 1
Food: 1
Service: 1
Olivia Fox
Every time something goes wrong with online ordering and you have to call in they’re very rude!! 0/10 customer service.
Atmosphere: 1
Food: 4
Service: 1
joey shearer
I placed an order for a med pizza, pepperoni and bacon, and bread sticks. They didn't put one pepperoni on the pizza and when I called and told them about it, the manager wanted me to drive all the way back there just to show them they messed up my order and then once she sees that there's no pepperoni then they'll remake my pizza, terrible service and they lost a weekly customer. Would highly recommend any other pizza place in Mansfield Ohio over Papa John's on main st.
Atmosphere: 1
Service: 1
Joey Morr
Good wings cold pizza
Atmosphere: 2
Food: 2
Service: 2
d s
Have been coming to papa johns after a bunch of horrible experiences at little caesars in mansfield. They serve good pizzas that are actually done on time.
Got a pizza delivered looked like it was involved in a car accident and the manager nor anyone at the store will answer the phone
Atmosphere: 1
Food: 4
Service: 1
Melinda Neighly
I just wanted to say Thank You Papa John's! My order was hot and amazing! It only took approx 15 minutes. Great employees! Thank y'all so much! Keep up the great work! Greatly appreciated ?
Brian Pickett
Loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Hand Tossed Pizza
Kevin Proctor (spazzxattack)
So I had my order screwed up but the manager Shayla worked with me to make things right! She was great and even gave me a heads up on my remade order! I know things get busy and things happen but thanks to her customer service we will continue to be customers!
Food: 4
Service: 5
Aaron Statler
Pizza was good, it wasn't cut very well, but it tasted good. This location has been consistently good when I've gone here compared to other locations. I go during the day and the staff seems to be friendly and accommodating, I can't really speak for the night service.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Create Your Own Hand Tossed Pizza, Cheesesticks, Papadias
I was on hold for almost 5 minutes trying to make an order. I hung up and called back and they just picked it up and muted it. Crazy work.
Ordered the works-no mushroom, no ham, add banana peppers and bacon- there were no banana peppers and no bacon. None of the pizzas we got were good. Would not recommend and will not order from here again.
Atmosphere: 1
Food: 1
Service: 1
Don't trust these people. They put an advertisement up on their sign saying one thing and then you call in and they're answering service doesn't even know what they have on their sign so they don't honor what it says. Too lazy to answer their own phones so basically no one knows what's going on. Total waste of time crappy pizza anyway...
Atmosphere: 1
Food: 1
Service: 1
Call was 3rd party not to the store directly. Pizza was not cut right I asked for squares an was charged more then the big bill board out front that says 7.99 if picking up. In side the store the second lady that came over was rude.
Atmosphere: 1
Food: 1
Service: 1
Ordered my food waiting over a hour and half to get my food cold and wrong then on top of that I have a whole ass pan under my pizza yes a pan from the store they didn't even take my food off the pan and had doordash bring my food when I paid for them to deliver it not some weirdo with his gf edit: talked to a manager and was told I had to go through Doordarshan for a refund when I didn't order with doordash and when I told her that wasn't going to fly she hung up.on me so I called corporate don't order here ✌️
Ordered this evening and never recieved my food, called 5x and nothing, not a answer. Never again
Atmosphere: 1
Food: 1
Service: 1
Every time something goes wrong with online ordering and you have to call in they’re very rude!! 0/10 customer service.
Atmosphere: 1
Food: 4
Service: 1
I placed an order for a med pizza, pepperoni and bacon, and bread sticks. They didn't put one pepperoni on the pizza and when I called and told them about it, the manager wanted me to drive all the way back there just to show them they messed up my order and then once she sees that there's no pepperoni then they'll remake my pizza, terrible service and they lost a weekly customer. Would highly recommend any other pizza place in Mansfield Ohio over Papa John's on main st.
Atmosphere: 1
Service: 1
Good wings cold pizza
Atmosphere: 2
Food: 2
Service: 2
Have been coming to papa johns after a bunch of horrible experiences at little caesars in mansfield. They serve good pizzas that are actually done on time.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Got a pizza delivered looked like it was involved in a car accident and the manager nor anyone at the store will answer the phone
Atmosphere: 1
Food: 4
Service: 1
I just wanted to say Thank You Papa John's! My order was hot and amazing! It only took approx 15 minutes. Great employees! Thank y'all so much! Keep up the great work! Greatly appreciated ?
Loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Hand Tossed Pizza
So I had my order screwed up but the manager Shayla worked with me to make things right! She was great and even gave me a heads up on my remade order! I know things get busy and things happen but thanks to her customer service we will continue to be customers!
Food: 4
Service: 5
Pizza was good, it wasn't cut very well, but it tasted good. This location has been consistently good when I've gone here compared to other locations. I go during the day and the staff seems to be friendly and accommodating, I can't really speak for the night service.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Create Your Own Hand Tossed Pizza, Cheesesticks, Papadias
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