NEWEST VISIT: 12-16-25. Had to use the restroom and so glad I didn't get anything to eat there. Cup caddy on floor (health code violation anything that is only the floor has to be 6 inches up off the floor. Toilet paper hanging on coat hanger in restroom not dispenser and the same butter knife by the toilet as a week ago! They had the soda machine open unattended and a child who was coughing and picking her nose was playing with the dispensers inside the machine!!! Photos will be posted!
I have been to the store multiple times and they tend to get items wrong or the food is old and cold. I haven't really complained until today. I made a cash purchase for $18.92 and CHRISTY @ 11:38 am only gave me $1.05. I told her the change due was $1.08. She said we don't have any pennies because they don't make them anymore. I tried to explain to her that they're still in circulation and still legal tender, and if she didn't have any pennies , the law is to round up to the nearest five , which would have been $1.10. She yelled at me and said it's only 2 cents and she's been doing this since they stopped using pennies (so obviously I'm not the only one she has stolen from). Then slammed the dry through window in my face. I waited there and I demanded to speak with the manager. He seemed very uninterested and reeked of marijuana which he has many times before and did not make things right even though he had the chance to. I know this is a new thing of not using pennies, but that's why I was calmly explaining what the laws are. The employee was disrespectful to me and so was the manager by not making it right. Plus my food was wrong and cold on top of it. I called Wendy's corporate customer service and the gentleman I spoke with said that he's been getting a lot of phone calls about this situation and about stores/employees stealing money from customers. He also said that legally, I can call the police and file theft but I didn't think that was necessary. And I wanted to go through corporate first. Theft of the amount of .02 is a misdemeanor but now that they made it federal law that you have to round up to the nearest five, that's a federal law violation. He told me that all the employees being reported for theft are being let go, and I really hope that's true. Not only is theft illegal but her giving me attitude making me feel guilty about asking for the correct change back was unnecessary. I actually know Ken Cook from corporate office in Dublin Ohio and will be contacting him directly as well. Everything was caught on my dashcam. I am trying to give wendy's a chance to fix this before goes viral.
Here is the federal law and guidelines as of September 9th, 2025.
FEDERAL LAW H.R. 3074 SECTION 2: NO EFFECT ON LEGAL TENDER.—Any one-cent coin that is minted and issued on any date before the date of the enactment of this subsection shall remain legal tender for all debts, public charges, taxes, and dues.” The Common Cents Act require cash transactions to be rounded up or down to the nearest five cents.
HEY WENDY'S! STOP STEALING FROM YOUR CUSTOMERS!
Atmosphere: 1
Food: 1
Service: 1
Matthew Weeks (Doody)
Thank you I love your food!
Atmosphere: 4
Food: 4
Service: 4
Rom Com
Too. Busy dumping pop on each other in drive through window..was not greeted at all.. no total b4 I got to the window. Food was hot at least...took forever to get 4 ppl standing around..ridiculous.
Food: 5
Service: 1
Julianna Akuchie
Very slow drive through during busy hours.
Stacey Ward
Food was good except the nuggets, they were stale
Atmosphere: 4
Food: 3
Service: 4
Linda Hartline
Stopped by the drive through. As soon as they opened the window we got hit with weed. It was 8:40pm. The boy giving us our food was obviously high and very confused about what we ordered versus what he rang up. Gave 3 stars cause the food got corrected and wasn't horrible.
Atmosphere: 2
Food: 3
Service: 1
Tonya Spillman
Little slow and hardly ever have both windows open so I can pay at one get food at other I hate when they handle the money don't change gloves and give me food same person.
Atmosphere: 5
Food: 3
Service: 3
Isaac Shaver
This location is always slow and always either leaves something out of the bag or switches what you ordered. Who would want to eat this (see photo) mayonnaise sandwich
Atmosphere: 3
Food: 1
Service: 1
Valerie Armstrong
Every time I come here, if you order a coffee or something new on the menu they look at you like you have three heads. I almost cried because I was getting talked to like an idiot for trying to order a coffee and the lady said she never heard of it when I can literally order it on DoorDash or ubereats, but it’s like they can’t comprehend words said to their face. Make sure you talk real slow and if you’re getting a drink I recommend just ordering a fountain drink. Forget about a frosty unless it’s chocolate or vanilla cause they won’t understand that either. Employees were complaining about their pay in front of customers. Get to the car and surprise, food was also missing from our bags. Only thing positive I have to say is the manager is very nice and it seems he’s trying his best with the crapshoot crew of a staff he has. I feel bad for him honestly. Hard to make a business work when you have people that don’t even try to make it work. He asked his employee infront of our face if everything was in the bag to which she responded yes, when we went back in to inform him it was indeed not in the bag he offered us a free frosty which was very kind. Hopefully he can get a new staff and i believe this place will run a whole lot better.
Atmosphere: 1
Food: 2
Service: 1
Kamy Ann
This place is a door dashers worst nightmare. Employees ignore you, are rude, and the bags always look destroyed before you leave the store. and that is if you can even get the food out of the store within any sort of reasonable time. I try my best to avoid taking orders from here. But sometimes it's inevitable
Window workers are extremely rude in oberlin location
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: French Fries
Samantha Barnett
Love this wendys best wendys around
Atmosphere: 5
Food: 5
Service: 5
Jessica Jackson
Works and services all sucks I watched the boss talk on his phone drive thru busy I waited 35 min close that he'll hole down
Atmosphere: 1
Food: 1
Service: 1
Terrance Bias
Baconator aint what it used to be...imagine Baconator went on ozempic for 6 months then went vegan...its a pale, grey and sad version of itself....at least it was this time. Not to mentiion 25 bucks for a Burger, Salad and 2 drinks. The severs were fast and efficient.
Atmosphere: 3
Food: 3
Service: 4
Luke Roberts
Just stop somewhere else. In JUST TODAYS VISIT: the order was taken incorrectly at the speaker, the order wasn't read back to confirm, I was asked by the attendant at the first window what to do with the $20 bill I handed them after they read the total, they handed out the food and said have a good day while my drink sat there on the window, they forgot a drink and then handed it out with an attitude, forgot a fry in the bag, and the one fry they remembered was cold. It was a little busy but so many mistakes at once is absolute carelessness. Its worse here every time we go.
NEWEST VISIT: 12-16-25.
Had to use the restroom and so glad I didn't get anything to eat there. Cup caddy on floor (health code violation anything that is only the floor has to be 6 inches up off the floor. Toilet paper hanging on coat hanger in restroom not dispenser and the same butter knife by the toilet as a week ago! They had the soda machine open unattended and a child who was coughing and picking her nose was playing with the dispensers inside the machine!!! Photos will be posted!
I have been to the store multiple times and they tend to get items wrong or the food is old and cold. I haven't really complained until today. I made a cash purchase for $18.92 and CHRISTY @ 11:38 am only gave me $1.05. I told her the change due was $1.08. She said we don't have any pennies because they don't make them anymore. I tried to explain to her that they're still in circulation and still legal tender, and if she didn't have any pennies , the law is to round up to the nearest five , which would have been $1.10. She yelled at me and said it's only 2 cents and she's been doing this since they stopped using pennies (so obviously I'm not the only one she has stolen from). Then slammed the dry through window in my face. I waited there and I demanded to speak with the manager. He seemed very uninterested and reeked of marijuana which he has many times before and did not make things right even though he had the chance to. I know this is a new thing of not using pennies, but that's why I was calmly explaining what the laws are. The employee was disrespectful to me and so was the manager by not making it right. Plus my food was wrong and cold on top of it.
I called Wendy's corporate customer service and the gentleman I spoke with said that he's been getting a lot of phone calls about this situation and about stores/employees stealing money from customers. He also said that legally, I can call the police and file theft but I didn't think that was necessary. And I wanted to go through corporate first. Theft of the amount of .02 is a misdemeanor but now that they made it federal law that you have to round up to the nearest five, that's a federal law violation. He told me that all the employees being reported for theft are being let go, and I really hope that's true. Not only is theft illegal but her giving me attitude making me feel guilty about asking for the correct change back was unnecessary.
I actually know Ken Cook from corporate office in Dublin Ohio and will be contacting him directly as well. Everything was caught on my dashcam. I am trying to give wendy's a chance to fix this before goes viral.
Here is the federal law and guidelines as of September 9th, 2025.
FEDERAL LAW H.R. 3074 SECTION 2: NO EFFECT ON LEGAL TENDER.—Any one-cent coin that is minted and issued on any date before the date of the enactment of this subsection shall remain legal tender for all debts, public charges, taxes, and dues.” The Common Cents Act require cash transactions to be rounded up or down to the nearest five cents.
HEY WENDY'S! STOP STEALING FROM YOUR CUSTOMERS!
Atmosphere: 1
Food: 1
Service: 1
Thank you I love your food!
Atmosphere: 4
Food: 4
Service: 4
Too. Busy dumping pop on each other in drive through window..was not greeted at all.. no total b4 I got to the window. Food was hot at least...took forever to get 4 ppl standing around..ridiculous.
Food: 5
Service: 1
Very slow drive through during busy hours.
Food was good except the nuggets, they were stale
Atmosphere: 4
Food: 3
Service: 4
Stopped by the drive through. As soon as they opened the window we got hit with weed. It was 8:40pm. The boy giving us our food was obviously high and very confused about what we ordered versus what he rang up. Gave 3 stars cause the food got corrected and wasn't horrible.
Atmosphere: 2
Food: 3
Service: 1
Little slow and hardly ever have both windows open so I can pay at one get food at other I hate when they handle the money don't change gloves and give me food same person.
Atmosphere: 5
Food: 3
Service: 3
This location is always slow and always either leaves something out of the bag or switches what you ordered. Who would want to eat this (see photo) mayonnaise sandwich
Atmosphere: 3
Food: 1
Service: 1
Every time I come here, if you order a coffee or something new on the menu they look at you like you have three heads. I almost cried because I was getting talked to like an idiot for trying to order a coffee and the lady said she never heard of it when I can literally order it on DoorDash or ubereats, but it’s like they can’t comprehend words said to their face. Make sure you talk real slow and if you’re getting a drink I recommend just ordering a fountain drink. Forget about a frosty unless it’s chocolate or vanilla cause they won’t understand that either. Employees were complaining about their pay in front of customers. Get to the car and surprise, food was also missing from our bags. Only thing positive I have to say is the manager is very nice and it seems he’s trying his best with the crapshoot crew of a staff he has. I feel bad for him honestly. Hard to make a business work when you have people that don’t even try to make it work. He asked his employee infront of our face if everything was in the bag to which she responded yes, when we went back in to inform him it was indeed not in the bag he offered us a free frosty which was very kind. Hopefully he can get a new staff and i believe this place will run a whole lot better.
Atmosphere: 1
Food: 2
Service: 1
This place is a door dashers worst nightmare. Employees ignore you, are rude, and the bags always look destroyed before you leave the store. and that is if you can even get the food out of the store within any sort of reasonable time. I try my best to avoid taking orders from here. But sometimes it's inevitable
Atmosphere: 5
Service: 1
Restaurantji Recommends
Window workers are extremely rude in oberlin location
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: French Fries
Love this wendys best wendys around
Atmosphere: 5
Food: 5
Service: 5
Works and services all sucks I watched the boss talk on his phone drive thru busy I waited 35 min close that he'll hole down
Atmosphere: 1
Food: 1
Service: 1
Baconator aint what it used to be...imagine Baconator went on ozempic for 6 months then went vegan...its a pale, grey and sad version of itself....at least it was this time. Not to mentiion 25 bucks for a Burger, Salad and 2 drinks. The severs were fast and efficient.
Atmosphere: 3
Food: 3
Service: 4
Just stop somewhere else. In JUST TODAYS VISIT: the order was taken incorrectly at the speaker, the order wasn't read back to confirm, I was asked by the attendant at the first window what to do with the $20 bill I handed them after they read the total, they handed out the food and said have a good day while my drink sat there on the window, they forgot a drink and then handed it out with an attitude, forgot a fry in the bag, and the one fry they remembered was cold. It was a little busy but so many mistakes at once is absolute carelessness. Its worse here every time we go.
Atmosphere: 1
Food: 2
Service: 1
Loading...