Customer service can be improved greatly. It is extremely poor. Poor attitude, not wanting to do anything to give a better service experience. I was immediately told if I wouldn't have asked for light ice I would've had a full cup. There was zero customer service zero help. No one explained to me from the start when I ordered light ice that I wouldn't get a full cup because if that was the case I wouldn't of got a Venti and paid that price or I would've gotten something else every other time I have ordered this coffee I have asked for light ice and I have gotten a full cup never been an issue. This was not me ordering this for the first time. for me personally customer service wise they could've told me well. We can add a little coffee in it and fill up the cup great but they told me because I did not have a full cup. I would have to pay extra to get a full cup. I called corporate about the situation. They said that the manager would call me back within 24 hours never heard from corporate and or a manager so all around from the top down crappy customer service.
Atmosphere: 1
Food: 1
Service: 1
Jeri Caulk
Latte was barely warm....
Atmosphere: 4
Food: 2
Service: 4
Debi Hesson
Coffee was made perfectly, drive thru fast and employee very nice.
Atmosphere: 5
Food: 5
Service: 5
Angie Fugett
Kealy is the absolute best!!!! Always gets order perfect and with a great attitude
Atmosphere: 5
Food: 4
Service: 5
Chris Chapman
Starbucks Marietta (I-77, Exit 1, OH-7) my orders are always correct, always a stop when in the area. place is always clean, staff helpful etc
Atmosphere: 5
Food: 5
Service: 5
Carl Delancey
Great 👌 Coffee ☕ and friendly faces
Recommended dishes: Breakfast Sandwich
Mary Eva Tredway
Wish I could I have given below one star! Worst customer service ever! I went in with my Stanley Starbucks cup and ordered a latte and asked them to add extra milk and they refused. I even offered to pay extra for milk and they said I could buy an extra drink to add to my cup. I have contacted Starbucks corporate before about this and they said ALL lattes can have as much milk added to it as they want. Be warned, this Starbucks location does not care about customer service.
In response to your message back to me about contacting the SBUCKS website....I have! I have called and emailed them about how horrible your store is with their customer service! You all need a lesson in customer service. I bet your new CEO who is BIG on customers being first would not be happy with your store!
Atmosphere: 1
Food: 1
Service: 1
Robert Brenner
Terrible!!! Past 4 times I have gone my drink has been disgusting. This time I got light ice… I’d like to see regular ice
The drinks and food is amazing when you go through the drive through. I just went in the drive through and the service was rude. They hand you whatever you get and slam the drive through door as you are trying to talk with them.
Atmosphere: 1
Food: 3
Service: 3
Jeff Beebe
This is a great Starbucks. Friendly Baristas, great cold brew, delicious and cheap breakfast and a real friendly atmosphere. Love to come here and enjoy. Thanks!
K C
If I could give negative stars, I would. My experience at this Starbucks was extremely disappointing, the worst customer service I’ve encountered. There was no greeting from the staff when I walked in. I stood there for a while, waiting for someone to ask if I needed help, but they just ignored me. Instead, they were busy making their own drinks and walked away from customers, even though the store and drive-through weren’t busy. This level of service is unacceptable. The staff clearly need more training to improve customer interactions If you have cameras in your store, you might want to review how your staff are treating customers.
Atmosphere: 1
Food: 1
Service: 1
Angie Yoder
I got food poisoning from this Starbucks. I ordered a grilled cheese and a flat white. Not a fun experience!
Atmosphere: 4
Food: 1
Service: 5
Kizie Lee
Our experience was drive-through and it’s the best Starbucks experience we have had in a very long time at any location. They got our order exactly right and our Frappuccino‘s were perfect!
Very good
Enjoyed my experience
Atmosphere: 5
Food: 5
Service: 5
Customer service can be improved greatly. It is extremely poor. Poor attitude, not wanting to do anything to give a better service experience. I was immediately told if I wouldn't have asked for light ice I would've had a full cup. There was zero customer service zero help. No one explained to me from the start when I ordered light ice that I wouldn't get a full cup because if that was the case I wouldn't of got a Venti and paid that price or I would've gotten something else every other time I have ordered this coffee I have asked for light ice and I have gotten a full cup never been an issue. This was not me ordering this for the first time. for me personally customer service wise they could've told me well. We can add a little coffee in it and fill up the cup great but they told me because I did not have a full cup. I would have to pay extra to get a full cup. I called corporate about the situation. They said that the manager would call me back within 24 hours never heard from corporate and or a manager so all around from the top down crappy customer service.
Atmosphere: 1
Food: 1
Service: 1
Latte was barely warm....
Atmosphere: 4
Food: 2
Service: 4
Coffee was made perfectly, drive thru fast and employee very nice.
Atmosphere: 5
Food: 5
Service: 5
Kealy is the absolute best!!!! Always gets order perfect and with a great attitude
Atmosphere: 5
Food: 4
Service: 5
Starbucks Marietta (I-77, Exit 1, OH-7)
my orders are always correct, always a stop when in the area.
place is always clean, staff helpful etc
Atmosphere: 5
Food: 5
Service: 5
Great 👌 Coffee ☕ and friendly faces
Recommended dishes: Breakfast Sandwich
Wish I could I have given below one star! Worst customer service ever! I went in with my Stanley Starbucks cup and ordered a latte and asked them to add extra milk and they refused. I even offered to pay extra for milk and they said I could buy an extra drink to add to my cup. I have contacted Starbucks corporate before about this and they said ALL lattes can have as much milk added to it as they want. Be warned, this Starbucks location does not care about customer service.
In response to your message back to me about contacting the SBUCKS website....I have! I have called and emailed them about how horrible your store is with their customer service! You all need a lesson in customer service. I bet your new CEO who is BIG on customers being first would not be happy with your store!
Atmosphere: 1
Food: 1
Service: 1
Terrible!!! Past 4 times I have gone my drink has been disgusting. This time I got light ice… I’d like to see regular ice
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The drinks and food is amazing when you go through the drive through. I just went in the drive through and the service was rude. They hand you whatever you get and slam the drive through door as you are trying to talk with them.
Atmosphere: 1
Food: 3
Service: 3
This is a great Starbucks. Friendly Baristas, great cold brew, delicious and cheap breakfast and a real friendly atmosphere. Love to come here and enjoy. Thanks!
If I could give negative stars, I would. My experience at this Starbucks was extremely disappointing, the worst customer service I’ve encountered. There was no greeting from the staff when I walked in. I stood there for a while, waiting for someone to ask if I needed help, but they just ignored me. Instead, they were busy making their own drinks and walked away from customers, even though the store and drive-through weren’t busy. This level of service is unacceptable. The staff clearly need more training to improve customer interactions If you have cameras in your store, you might want to review how your staff are treating customers.
Atmosphere: 1
Food: 1
Service: 1
I got food poisoning from this Starbucks. I ordered a grilled cheese and a flat white. Not a fun experience!
Atmosphere: 4
Food: 1
Service: 5
Our experience was drive-through and it’s the best Starbucks experience we have had in a very long time at any location. They got our order exactly right and our Frappuccino‘s were perfect!
Food: 5
Service: 5
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