Dunkin'

I thought Dunkin’ was supposed to be better than star bucks but being told “25 min wait time for everybody right now” when you’re waiting for just 2 regular coffees is ridiculous

Atmosphere: 1

Food: 1

Service: 1

Never refunded my order as promised $17.13 waited too long and cancelled order they wrote it down and said they would cancel and refund but never did

Atmosphere: 1

Food: 1

Service: 1

Absolutely horrible service. Have to use kiosk and options for donuts a aren’t on screen. Unfriendly, unhelpful staff. Witnessed several people struggling to get help and watched as worker simply rolled her eyes at manager instead of helping customer. I’m a devoted Dunkin’ woman and WILL NEVER GO TO THIS DUNKIN AGAIN!! Been to Great Wolf Mason 16 times and this is absolutely the worst reflection on the resort

Atmosphere: 1

Food: 1

Service: 1

Avoid This Dunkin’ at Great Wolf Lodge – Absolute Disaster

If you’re staying at Great Wolf Lodge and thinking of grabbing a quick bite from Dunkin’, don’t. This location is an absolute mess.

I waited an hour for a simple order, only to finally get it and realize it was completely wrong. There is little to no customer service.

The ordering process is another nightmare. If you want a dozen donuts, the kiosk (which is the only way to order) won’t let you select how many of each type you want. Instead, you have to write it down on a scrap of paper and hope someone in the back sees it at some point over the next hour. Spoiler: they probably won’t.

This is easily one of the worst Dunkin’ locations I’ve ever been to. The wait times are ridiculous and the ordering system is completely flawed. If you’re craving coffee or donuts, you’re better off looking elsewhere—this place isn’t worth the frustration.

Atmosphere: 1

Food: 1

Service: 2

Do not use this in hotel location. They will loose your order and have you waiting 45 minutes for nothing but after refund

Atmosphere: 1

Food: 1

Service: 1

Terrible. You have to order at a kiosk screen. Limited options. Can't add it remove things . Can't get drinks made the way you want. Expensive.

Atmosphere: 1

Food: 1

Service: 1

Chewy breakfast sandwiches. Order screens show options that aren’t available. Order screens don’t show options that are available. Ordered 4 donuts. All of them were wrong. This is a gross option for breakfast. Eat at your own risk.

Atmosphere: 1

Food: 1

Service: 1

WHY does your website have the hours from 6:30 am to 8:00 pm if you’re only going to be open until 12:00 or whenever the employees decide to close. What’s the point? And I didn’t get anything because every time I tried they were closed. Whether the sign says closed at 2:00 or 7:00.

Atmosphere: 1

Food: 1

Service: 1

The " grilled cheese " sandwich that i received didn't remotely resemble the grill cheese sandwich in the menu photo

Atmosphere: 3

Food: 1

Service: 3

The " grilled cheese " sandwich that i received didn't remotely resemble the grill cheese sandwich in the menu photo

Atmosphere: 3

Food: 1

Service: 3

You can't order from a human and the interface on the screen is awful. You can't pick what you want as far as donuts. Biggest inconvenience in a place that's supposed to be convenience. Sad. Pathetic even.

Atmosphere: 1

Food: 1

Service: 1

Staff was very friendly and attentive even when they were slammed!! It did take a while to get the order, but there were a LOT of people and they were going very quickly with orders so I think they did a great job working through it! ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Staff has no idea how to run a dunkin' donuts. Instead of having one person make drinks only, and have a dedicated food person, everyone just takes an order and goes. Needless waiting. They need to learn triage.

Atmosphere: 2

Food: 2

Service: 1

Horrible waiting times. Waited an hour just for the wrong order to come out. Just leave the lodge and go to another place for breakfast.

Atmosphere: 2

Food: 3

Service: 1

All the bad reviews are just parents that stay up too late drinking, wake up late with a hangover. Then complain about having to wait for food….