I hate to leave bad reviews, matter of fact this is probably the only one I've ever made in my life. We love the boba here but we will not be returning to the beechmont location. Two times now the staff has made rude comments. First, I brought my daughter and her friend (age 7) on our first visit, they were looking at the toppings when one of the workers yelled at them to MOVE! X2!! Because a customer was behind them, they didn't even give me a chance to intervene, no asking nicely, just straight yelled at my girls. They are children but people, so distasteful and completely caught me off guard. I decided maybe she was just having a bad day, we've been several times since with no issues. Today, we stopped in again with my 7 year old and 2 year old. My youngest was playing with one of the stuffies they keep by the front entrance after we had already paid and were waiting on our drinks. My order was called and the same worker from the first visit asked me if I will be paying for the stuffy. I said no, why? Can she not play with it? She said she can but I wanted to know if you were buying it. I finally went to the manager and she proceeded to tell me she had told her to say something to me and that people have been stealing them!? What in the world is going on here? Is this how we treat our customers? PUT THE STUFFIES UP IF YOU DON'T WANT THEM TOUCHED!! Instead you decided it to be best to offend your customers? I'm flabbergasted. Needless to say, I will not be returning.
Lindsey Beals
They did our order wrong and continued to argue that, “I didn’t order that,” when in fact, I did. And my receipt shows it. We used to come here every week as a treat for our kids. The two young girls working in there tonight were disrespectful, rude, and we will not be back. They slammed the refrigerator doors over and over at me. I’ve never had this kind of experience anywhere! We are loyal customers turned into avoid at all costs! There’s boba elsewhere!
brooke
I came in at 8 and they refused to make me ice cream because they were about to be closed. Worst experience of my life. Boba is bad by the way.
Clarissa Brucato
First time visiting and the staff weren’t very friendly or understanding. I felt uncomfortable while ordering, waiting, and talking about toppings. Maybe it was an off day. But the bingsu is not like Korean bingsu so don’t expect it if you’ve had the original. Not horrible but not a place I’d likely visit again.
Atmosphere: 4
Food: 3
Service: 2
Emeli
I love a Matcha Latte with a milk cap😋
Atmosphere: 5
Food: 5
Service: 5
Jerry Ward
Just wanted a coffee. Met a lady that put brown sugar in her coffee, it smelled good. Only allowed to put tea toppings in it. Coffee tasted good though
Atmosphere: 4
Food: 4
Service: 4
Sarah sulek
Yummy ?
Samantha Horton
My son come here every time we are in town for vacation. Amazing selections, delicious treats and drinks and wonderful staff. We highly recommend coming in and getting something to cure any level of sweet tooth!
Atmosphere: 5
Food: 5
Service: 5
Schweppes
The quality of the drinks was mediocre at best and did not meet my expectations. Additionally, the overall experience of visiting the establishment was disappointing; the staff seemed aloof and created an atmosphere that felt rushed and unwelcoming. I do not plan to return to this venue in the future.
Atmosphere: 1
Food: 1
Service: 1
John Barrie
Thai Tea with Milkcap are amazing. And if you want something refreshing Very Lemon Lime is also excellent. They also have Rolled Ice Cream.
The beverages are delicious but they do not allow you to use coupons from the City Saver app for this location. They claim BOGO must be buy two to get one but that is not as described on the app.
Atmosphere: 4
Food: 5
Service: 1
Gabreial Wyatt
My son picked up my order for me, and there was no Boba, and the drink is wrong. The order was correct (it says so on the label) The Crestview Hills location was fantastic when you first opened, but consistently my drink is wrong and no one makes it right. The last time the gal said it was right (it was sweet milk, no tea) she argued with me and then the girl who made it said she couldn't read her handwriting and made it wrong. No apologies or anything, just eye rolls. This time it was missing the boba and had a splash of tea. For $6+ and they expect a tip, you would think they'd get your order right. It's a "house drink" nothing special. This is a Boba tea shop right? 😐
Kyle Yan
My go-to place to buy boba and rolled ice cream, as it never disappoints me! The workers are also very kind, especially Tommy.
Atmosphere: 5
Food: 5
Service: 5
Vanessa Fernando
Super cool place with great employees who provide good service (Tommy)
I hate to leave bad reviews, matter of fact this is probably the only one I've ever made in my life. We love the boba here but we will not be returning to the beechmont location. Two times now the staff has made rude comments. First, I brought my daughter and her friend (age 7) on our first visit, they were looking at the toppings when one of the workers yelled at them to MOVE! X2!! Because a customer was behind them, they didn't even give me a chance to intervene, no asking nicely, just straight yelled at my girls. They are children but people, so distasteful and completely caught me off guard. I decided maybe she was just having a bad day, we've been several times since with no issues. Today, we stopped in again with my 7 year old and 2 year old. My youngest was playing with one of the stuffies they keep by the front entrance after we had already paid and were waiting on our drinks. My order was called and the same worker from the first visit asked me if I will be paying for the stuffy. I said no, why? Can she not play with it? She said she can but I wanted to know if you were buying it. I finally went to the manager and she proceeded to tell me she had told her to say something to me and that people have been stealing them!? What in the world is going on here? Is this how we treat our customers? PUT THE STUFFIES UP IF YOU DON'T WANT THEM TOUCHED!! Instead you decided it to be best to offend your customers? I'm flabbergasted. Needless to say, I will not be returning.
They did our order wrong and continued to argue that, “I didn’t order that,” when in fact, I did. And my receipt shows it. We used to come here every week as a treat for our kids. The two young girls working in there tonight were disrespectful, rude, and we will not be back. They slammed the refrigerator doors over and over at me. I’ve never had this kind of experience anywhere! We are loyal customers turned into avoid at all costs! There’s boba elsewhere!
I came in at 8 and they refused to make me ice cream because they were about to be closed. Worst experience of my life. Boba is bad by the way.
First time visiting and the staff weren’t very friendly or understanding. I felt uncomfortable while ordering, waiting, and talking about toppings. Maybe it was an off day. But the bingsu is not like Korean bingsu so don’t expect it if you’ve had the original. Not horrible but not a place I’d likely visit again.
Atmosphere: 4
Food: 3
Service: 2
I love a Matcha Latte with a milk cap😋
Atmosphere: 5
Food: 5
Service: 5
Just wanted a coffee. Met a lady that put brown sugar in her coffee, it smelled good. Only allowed to put tea toppings in it. Coffee tasted good though
Atmosphere: 4
Food: 4
Service: 4
Yummy ?
My son come here every time we are in town for vacation. Amazing selections, delicious treats and drinks and wonderful staff. We highly recommend coming in and getting something to cure any level of sweet tooth!
Atmosphere: 5
Food: 5
Service: 5
The quality of the drinks was mediocre at best and did not meet my expectations. Additionally, the overall experience of visiting the establishment was disappointing; the staff seemed aloof and created an atmosphere that felt rushed and unwelcoming. I do not plan to return to this venue in the future.
Atmosphere: 1
Food: 1
Service: 1
Thai Tea with Milkcap are amazing. And if you want something refreshing Very Lemon Lime is also excellent.
They also have Rolled Ice Cream.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo
Restaurantji Recommends
The beverages are delicious but they do not allow you to use coupons from the City Saver app for this location. They claim BOGO must be buy two to get one but that is not as described on the app.
Atmosphere: 4
Food: 5
Service: 1
My son picked up my order for me, and there was no Boba, and the drink is wrong. The order was correct (it says so on the label) The Crestview Hills location was fantastic when you first opened, but consistently my drink is wrong and no one makes it right. The last time the gal said it was right (it was sweet milk, no tea) she argued with me and then the girl who made it said she couldn't read her handwriting and made it wrong. No apologies or anything, just eye rolls. This time it was missing the boba and had a splash of tea. For $6+ and they expect a tip, you would think they'd get your order right. It's a "house drink" nothing special. This is a Boba tea shop right? 😐
My go-to place to buy boba and rolled ice cream, as it never disappoints me! The workers are also very kind, especially Tommy.
Atmosphere: 5
Food: 5
Service: 5
Super cool place with great employees who provide good service (Tommy)
Atmosphere: 5
Food: 5
Service: 5
great ice cream and boba place
Atmosphere: 5
Food: 5
Service: 5
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