Tropical Smoothie Cafe

Really kind people :)

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Smoothie and a Sandwich, Three Cheese Chicken 'Dilla

I don’t typically write reviews but I have visited 3 times and each time has been a nightmare… today, I had a mobile order and showed up at 9:10… they open at 9:00 and the worker said oh, I just got here, when I knocked on the door. The other visits were similar situations… I won’t visit this location again

Horrible Customer Service!
Wife went to get me a smoothie for dinner. Older lady at counter. Makes my smoothie and sets down to get lid and it spills 1/4 of it out on counter. Picks up up and puts lid on it.
Wife asked her to replace what spilled with what was in the blender. She says flat out No. Asked again to just put what's already made in cup to replace what spilled.
Again No with a have a nice day.
Float our business. Planet Smoothie is 1/4 mile up the road.

Horrible way to do business.

Atmosphere: 5

Food: 5

Service: 1

I used the rewards program and I am a regular customer and I ordered a smoothie only and used my points to get my free smoothie and the app never placed my order and it deducted my points. So I lost my points and the owner and workers did nothing to help me, instead they tried to blame it on me! Terrible customer service!

Service: 1

Great peanut butter choc banana smoothie.

Atmosphere: 5

Food: 4

Service: 5

The workers were so great, patient and welcoming. I ordered an açaí bowl and it was delicious. I loved it here and I will definitely be coming back!

Excellent place for smoothie and wrap.Nik is the best manager/owner.Bahama mama is my fav.

Atmosphere: 5

Food: 5

Service: 5

Don't expect customer service of any kind from this location's management. My daughter and I were treated horribly in front of another (sympathetic, fortunately) customer by the manager and store owner.We still love tropical smoothie, but will need to find another location for future trips. Sad to have our mommy-daughter date (for my birthday) ruined by someone so utterly lacking in manners and consideration.

Atmosphere: 1

Food: 3

Service: 1

Go to another tropical smoothie location, NOT this one.The franchise owner (and day-shift manager) is unprofessional, disrespectful to staff and customers, and lacks basic customer service skills. This is one of the worst experiences I've had as a customer.My family recently came in for a mobile order, then ordered another item in store while picking up. We weren't greeted, the shift manager was gruff and terse while we ordered, and when an error was made by the staff, it was not acknowledge - rather we were blamed!When we asked to speak with a manager the franchise owner arrived in store and treated us with the same poor attitude and demeanor (at this point in front of another customer). He even tried guilting us into letting their error slide because "other customers were waiting", trying to make us look like the bad guys when the one person waiting had just walked in less than a minute prior.In the end, the franchise owner begrudgingly compensated us for the error (after 5-7 min of infuriating discussion), yet managed to WORSEN our experience by slamming our smoothies onto the counter, throwing us rude glances and talking poorly about us to his staff in front of us and other customers!We won't be coming back, and we'll try to help as many others avoid a similar fate.

Atmosphere: 1

Food: 3

Service: 1

Rediculous management that's unkind to customers and staff alike.Go to blue ash location or another restaurant.

Atmosphere: 1

Food: 2

Service: 1

As expected, the smoothie I had was delicious. The Santa Fe Chicken was also very good. I like that they offer fruit as a side. While the food is a little slower than a drive-thru place, the food was really great.

Kid-friendliness: There is a small kids menu. My girls love fruit and would love this place.

Wheelchair accessibility: Besides there not being an automatic door, there would be no issues to get a wheelchair in the restaurant. The people there are so nice I am sure one of them would come open the door for someone in a wheelchair.

Atmosphere: 5

Food: 5

Service: 5

The atmosphere here was amazing. Good Music, Vibrant colors, Nice set up, etc. Our food and smoothies were great. The two girls working on 7/20 were so nice and had great customer service. The man that was working on the other hand did not. He was on the phone while taking my order. He barley paid attention to me and I had to repeat my order two to three time. While he was making our smoothies, he was handling his phone. This seems very unsanitary and quite upsetting to me. After making one smoothie (we had quite a few) he left the girls and went outside to sit on the phone. It made me and my family quite upset.

Atmosphere: 5

Food: 5

Service: 1

Clean, great food, and better service. Highly recommend.

Atmosphere: 5

Food: 5

Service: 5