The cheesesteaks aren't as tasty as they used to be. Didn't taste fresh. Good customer service though.
Food: 1
Service: 4
This Dark Place
Usually good
Atmosphere: 3
Food: 4
Service: 5
Scott Walsh
Great food! Friendly staff!
Food: 5
Service: 5
Darren Wright
Drive-thru only. Amazing sandwiches and fries. Highly recommend.
Food: 5
Service: 5
Recommended dishes: Cheesesteak
jcoultrap
Restroom facilities need a complete refresh as they’re dated and typically need to be cleaned. Tables should be cleaned regularly.
Atmosphere: 4
Food: 5
Service: 5
Kristy Weaver
Delicious food, clean restaurant
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheesesteak, Romanburger Combo Meal with Fries
Raider Kitty
Came here to eat, What a wonderful experience... The manager and the crew are Awesome and they were so kind..... My food was delicious!!!! 😋
Atmosphere: 5
Food: 5
Service: 5
Tejesh varma
I recently visited Mr. Hero and had a great dining experience! The Chicken Philly is a must-try—perfectly seasoned and satisfying. The chicken nuggets were crispy and delicious, easily some of the best I've had. Don't miss out on their cookies; they are a delightful treat to finish off your meal. The staff at Mr. Hero are well-organized, and the owner was incredibly friendly, making us feel right at home. The ambiance of the place adds to the overall enjoyable experience. Highly recommend for a casual and tasty meal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly, Breaded Mushrooms, Cookies
Gabe Gilyard
Best damn sammich ever... they seasoned the bread. 5 big ass stars!
Drive-thru people are so nice. And I don't drink pop. So they always are nice when I asked for a water
Atmosphere: 3
Food: 5
Service: 5
Veronica Starre
Lobby is never open so you can’t even come here if you don’t own a car. Pretty low bar way to run your company imo.
Atmosphere: 1
Food: 1
Service: 1
kimberly turvey
Edit.. Updating my review. Went to mr hero again today. Food was correcy and hot! But the tall skinny young man with the high pitched voice that works theee is rude as hell. This is 3rd time ive dealt with him. Rushes u thru your order. Grabs your payment from you. Basically throws your receipt at you. And pretty much throws your food at you all while never saying 1 word while at the window. Glares at people and speaks rude on speaker. Yall don't get much business. But may you would get more with pleasant employees. Not ones that act like customers are bothering them. There are other mr heros to go to.
Used to love this place. Always had correct orders. Well not anymore. Not difficult to grab the correct food. Food is made to order one person at a time at this location Receipt correct. Food not correct.. Quality and service have gone down. Now they are just like the other places and give you the wrong food than what you ordered and paid for. Of course we didn't notice until we got home. Definitely not worth a trip back for an exchange. Will still eat here. But can no longer trust the staff to bag your order with what you paid for especially for how expensive mr hero is!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Romanburger Combo Meal with Fries
Nancy Jobe
I have to admit my Mr hero in Massillon Ohio the food is great and the bread is always perfect.
Good value
Atmosphere: 3
Food: 4
Service: 4
The cheesesteaks aren't as tasty as they used to be. Didn't taste fresh.
Good customer service though.
Food: 1
Service: 4
Usually good
Atmosphere: 3
Food: 4
Service: 5
Great food! Friendly staff!
Food: 5
Service: 5
Drive-thru only. Amazing sandwiches and fries. Highly recommend.
Food: 5
Service: 5
Recommended dishes: Cheesesteak
Restroom facilities need a complete refresh as they’re dated and typically need to be cleaned. Tables should be cleaned regularly.
Atmosphere: 4
Food: 5
Service: 5
Delicious food, clean restaurant
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheesesteak, Romanburger Combo Meal with Fries
Came here to eat, What a wonderful experience... The manager and the crew are Awesome and they were so kind..... My food was delicious!!!! 😋
Atmosphere: 5
Food: 5
Service: 5
I recently visited Mr. Hero and had a great dining experience! The Chicken Philly is a must-try—perfectly seasoned and satisfying. The chicken nuggets were crispy and delicious, easily some of the best I've had. Don't miss out on their cookies; they are a delightful treat to finish off your meal. The staff at Mr. Hero are well-organized, and the owner was incredibly friendly, making us feel right at home. The ambiance of the place adds to the overall enjoyable experience. Highly recommend for a casual and tasty meal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly, Breaded Mushrooms, Cookies
Best damn sammich ever... they seasoned the bread. 5 big ass stars!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheesesteak
Restaurantji Recommends
Drive-thru people are so nice. And I don't drink pop. So they always are nice when I asked for a water
Atmosphere: 3
Food: 5
Service: 5
Lobby is never open so you can’t even come here if you don’t own a car. Pretty low bar way to run your company imo.
Atmosphere: 1
Food: 1
Service: 1
Edit..
Updating my review. Went to mr hero again today. Food was correcy and hot! But the tall skinny young man with the high pitched voice that works theee is rude as hell. This is 3rd time ive dealt with him. Rushes u thru your order. Grabs your payment from you. Basically throws your receipt at you. And pretty much throws your food at you all while never saying 1 word while at the window. Glares at people and speaks rude on speaker. Yall don't get much business. But may you would get more with pleasant employees. Not ones that act like customers are bothering them. There are other mr heros to go to.
Used to love this place. Always had correct orders. Well not anymore. Not difficult to grab the correct food. Food is made to order one person at a time at this location Receipt correct. Food not correct.. Quality and service have gone down. Now they are just like the other places and give you the wrong food than what you ordered and paid for. Of course we didn't notice until we got home. Definitely not worth a trip back for an exchange. Will still eat here. But can no longer trust the staff to bag your order with what you paid for especially for how expensive mr hero is!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Romanburger Combo Meal with Fries
I have to admit my Mr hero in Massillon Ohio the food is great and the bread is always perfect.
Food: 5
Service: 4
Good place To eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Buttered, Cheesesteak
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