Drive-thru people are so nice. And I don't drink pop. So they always are nice when I asked for a water
Atmosphere: 3
Food: 5
Service: 5
Veronica Starre
Lobby is never open so you can’t even come here if you don’t own a car. Pretty low bar way to run your company imo.
Atmosphere: 1
Food: 1
Service: 1
kimberly turvey
Edit.. Updating my review. Went to mr hero again today. Food was correcy and hot! But the tall skinny young man with the high pitched voice that works theee is rude as hell. This is 3rd time ive dealt with him. Rushes u thru your order. Grabs your payment from you. Basically throws your receipt at you. And pretty much throws your food at you all while never saying 1 word while at the window. Glares at people and speaks rude on speaker. Yall don't get much business. But may you would get more with pleasant employees. Not ones that act like customers are bothering them. There are other mr heros to go to.
Used to love this place. Always had correct orders. Well not anymore. Not difficult to grab the correct food. Food is made to order one person at a time at this location Receipt correct. Food not correct.. Quality and service have gone down. Now they are just like the other places and give you the wrong food than what you ordered and paid for. Of course we didn't notice until we got home. Definitely not worth a trip back for an exchange. Will still eat here. But can no longer trust the staff to bag your order with what you paid for especially for how expensive mr hero is!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Romanburger Combo Meal with Fries
Nancy Jobe
I have to admit my Mr hero in Massillon Ohio the food is great and the bread is always perfect.
Food: 5
Service: 4
Danny Landacre
Good place To eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Buttered, Cheesesteak
Tiffeny Brown
This was my first time at the Massillon location. I have been a fan of the Canton West Tusk location forever!!! The staff there is wonderful and the food is always on point. Every other Canton location acts like you're wasting their time if you want to use your rewards from the app, and the food is never as flavorful as the West Tusc location's. The Massillon location is now my 2nd favorite location. They have a great staff, and the food was made just right!!! Thank you for a great experience ☺️
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Med Hot Buttered Cheesesteak, Brownie, Chicken Philly, Cookies, Breaded Mushrooms, Loaded Tater Tots, Hot Buttered, Cheeseburger, Romanburger Combo Meal with Fries, Tater Tots, Cheesesteak
Krystal
Food very average. Not as good as it used to be.
Atmosphere: 3
Food: 3
Service: 3
Clint Wilson
The Indian guy meanmugged me after I asked for a cup of water instead of a bottled water with my $16 order
Atmosphere: 1
Food: 3
Service: 1
Alexis Reilynn
Foods always good but the service is absolutely awful. If you don’t like your job go somewhere else or get off the drive thru window straight up .
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Romanburger Combo Meal with Fries
Traci Sasha
Yummy!!!!!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hot Buttered Cheesesteak, Pepperoni Pizza Bites, Romanburger Combo Meal with Fries, Cheddar Cheese Sauce, Potato Waffers, Cheesesteak
Recommended dishes: Chicken Philly, Romanburger Combo Meal with Fries, Cheesesteak
Mae Green
Waited in the drive through for 20 minutes only to be told the store closed while i was waiting behind two other cars. Waste of my time completely unprofessional.
Service: 1
KidBlackOps
I ain't here a week ago in the food was great and so was the
Atmosphere: 5
Food: 5
Service: 5
Amber Anslover
Hate to do this bc I always like to support locally owned places- BUT- we’ve tried this place 2 times in the last year, and both times our orders have been entirely wrong. Ugh ? completely empty and no one else in line… how?!
Atmosphere: 1
Food: 5
Service: 1
Thomas Amatangelo
The music playing through my speakers offered moderate atmosphere as I sat comfortable in a bucketed seat waiting to smother my delicious waffle fries with malt V and cheese sauce.
Drive-thru people are so nice. And I don't drink pop. So they always are nice when I asked for a water
Atmosphere: 3
Food: 5
Service: 5
Lobby is never open so you can’t even come here if you don’t own a car. Pretty low bar way to run your company imo.
Atmosphere: 1
Food: 1
Service: 1
Edit..
Updating my review. Went to mr hero again today. Food was correcy and hot! But the tall skinny young man with the high pitched voice that works theee is rude as hell. This is 3rd time ive dealt with him. Rushes u thru your order. Grabs your payment from you. Basically throws your receipt at you. And pretty much throws your food at you all while never saying 1 word while at the window. Glares at people and speaks rude on speaker. Yall don't get much business. But may you would get more with pleasant employees. Not ones that act like customers are bothering them. There are other mr heros to go to.
Used to love this place. Always had correct orders. Well not anymore. Not difficult to grab the correct food. Food is made to order one person at a time at this location Receipt correct. Food not correct.. Quality and service have gone down. Now they are just like the other places and give you the wrong food than what you ordered and paid for. Of course we didn't notice until we got home. Definitely not worth a trip back for an exchange. Will still eat here. But can no longer trust the staff to bag your order with what you paid for especially for how expensive mr hero is!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Romanburger Combo Meal with Fries
I have to admit my Mr hero in Massillon Ohio the food is great and the bread is always perfect.
Food: 5
Service: 4
Good place To eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Buttered, Cheesesteak
This was my first time at the Massillon location. I have been a fan of the Canton West Tusk location forever!!! The staff there is wonderful and the food is always on point. Every other Canton location acts like you're wasting their time if you want to use your rewards from the app, and the food is never as flavorful as the West Tusc location's.
The Massillon location is now my 2nd favorite location. They have a great staff, and the food was made just right!!!
Thank you for a great experience ☺️
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Med Hot Buttered Cheesesteak, Brownie, Chicken Philly, Cookies, Breaded Mushrooms, Loaded Tater Tots, Hot Buttered, Cheeseburger, Romanburger Combo Meal with Fries, Tater Tots, Cheesesteak
Food very average. Not as good as it used to be.
Atmosphere: 3
Food: 3
Service: 3
The Indian guy meanmugged me after I asked for a cup of water instead of a bottled water with my $16 order
Atmosphere: 1
Food: 3
Service: 1
Foods always good but the service is absolutely awful. If you don’t like your job go somewhere else or get off the drive thru window straight up .
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Romanburger Combo Meal with Fries
Yummy!!!!!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hot Buttered Cheesesteak, Pepperoni Pizza Bites, Romanburger Combo Meal with Fries, Cheddar Cheese Sauce, Potato Waffers, Cheesesteak
Restaurantji Recommends
Parking: Handicap parking is available
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Philly, Romanburger Combo Meal with Fries, Cheesesteak
Waited in the drive through for 20 minutes only to be told the store closed while i was waiting behind two other cars. Waste of my time completely unprofessional.
Service: 1
I ain't here a week ago in the food was great and so was the
Atmosphere: 5
Food: 5
Service: 5
Hate to do this bc I always like to support locally owned places- BUT- we’ve tried this place 2 times in the last year, and both times our orders have been entirely wrong. Ugh ? completely empty and no one else in line… how?!
Atmosphere: 1
Food: 5
Service: 1
The music playing through my speakers offered moderate atmosphere as I sat comfortable in a bucketed seat waiting to smother my delicious waffle fries with malt V and cheese sauce.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Zesty Bacon & Swiss, Hot Buttered Cheesesteak, Potato Waffers
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